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Valet Shift Lead - The Gaylord Pacific Resort - FT (3PM - 11PM) $18 - $19/HR + Tips
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.00 - $19.00
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k Retirement Plan
Job Description
Towne Park is a prominent parking services company dedicated to delivering exceptional valet and parking solutions for numerous clients, including hotels, hospitals, and event venues. With a focus on customer satisfaction and operational excellence, Towne Park has established itself as a leader in the industry by combining professional service standards with innovative management practices. The company operates across multiple locations, providing tailored parking services that meet the unique needs of each client and their guests. Towne Park's commitment to quality service is reflected in their comprehensive training programs, safety protocols, and employee development opportunities, ensuring a positive experience for both... Show More
Job Requirements
- must be at least 18 years of age
- must pass a criminal background check
- must pass a motor vehicle record (MVR) check
- must pass a drug screen
- must complete the Wheelchair Safety Training course provided by Towne Park
- must have a high school diploma or GED
- must have six months related experience and/or training or equivalent combination of education and experience
- must have and maintain a valid driver’s license and clean driving record
- must be able to drive manual transmission
- must be able to speak, read, and write Standard English
- must be able to comprehend simple instructions, correspondence, and memos
- must be able to perform basic math operations with American money
- must be able to understand applicable time systems
- must be able to handle physical demands including lifting up to 100 pounds occasionally and working outdoors in various weather conditions
Job Qualifications
- high school diploma or general education degree (GED)
- must be at least 18 years of age
- six months related experience and/or training or equivalent combination of education and experience
- must have and maintain a valid driver’s license and clean driving record
- must be able to drive manual transmission
- must complete the Wheelchair Safety Training course provided by Towne Park
- effective communication skills including ability to speak, read, and write Standard English
- ability to comprehend and carry out written, oral, or diagram instructions
- basic mathematical skills including addition, subtraction, multiplication, and division with American money units
- ability to understand 24 hour and military time systems
Job Duties
- maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers
- acknowledges and greets guests within 30 seconds of arrival to create favorable impressions
- opens all vehicle and hotel doors for guests
- checks in arriving guests and explains vehicle parking and retrieval procedures
- parks and retrieves vehicles while driving cautiously
- handles guest complaints and difficult situations with composure
- uses proper phone etiquette
- conducts room presentations and assists with bell services
- provides directions, taxi arrangements, and reservation assistance
- maintains detailed knowledge of client facilities and local attractions
- promotes teamwork by leading through example and effective communication
- assigns routine and non-ordinary roles to associates
- reduces staff during shifts as directed
- issues vehicle claim checks and collects them prior to key delivery
- completes ticket information and secures keys appropriately
- ensures no lift services are provided, only assistance
- checks and cleans wheelchairs
- protects guest confidentiality and customer financial information
- assists with work schedules and communicates changes
- collects and reconciles revenue and completes shift reports
- performs all duties while ensuring safety and compliance
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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