Valet Shift Lead - The Gaylord Pacific Resort - FT (3PM - 11PM) $18 - $19/HR + Tips

Towne Park is a prominent parking services company dedicated to delivering exceptional valet and parking solutions for numerous clients, including hotels, hospitals, and event venues. With a focus on customer satisfaction and operational excellence, Towne Park has established itself as a leader in the industry by combining professional service standards with innovative management practices. The company operates across multiple locations, providing tailored parking services that meet the unique needs of each client and their guests. Towne Park's commitment to quality service is reflected in their comprehensive training programs, safety protocols, and employee development opportunities, ensuring a positive experience for both customers and staff alike.

The role of Guest Service Captain at Towne Park is pivotal in orchestrating a superior service experience for hotel guests while supporting and collaborating with team members to uphold the company’s high service standards. This full-time position operates during the 3 PM to 11 PM shift, including mandatory weekend work, ensuring guest needs are met efficiently during busy hours. The Guest Service Captain is not a managerial role but acts as a vital point of contact to address critical issues and provide guidance in the absence of the Account Manager. This position plays a central role in service delivery, handling vehicle check-ins and retrievals, managing guest interactions, and ensuring safety and compliance with company policies.

Guest Service Captains maintain professional and friendly interactions with guests, greet visitors promptly to create positive first impressions, and actively participate in delivering aggressive hospitality. The position demands the ability to address guest concerns calmly and effectively while under pressure, demonstrating excellent communication and problem-solving skills. Additionally, the role involves operational duties such as issuing claim checks, securing vehicle keys, and conducting damage surveys. Guest Service Captains must also lead by example, promote teamwork, assign tasks to associates, and assist the Account Manager with scheduling and staff coordination.

Physical stamina is important due to the outdoor nature of the work, exposure to varying weather conditions, and the requirement to occasionally lift heavy objects up to 100 pounds. The role demands a valid driver's license, a clean driving record, and the ability to operate manual transmission vehicles safely. The position requires a high school diploma or GED, six months of related experience or equivalent education and experience, and successful completion of Towne Park’s Wheelchair Safety Training course. Employees enjoy competitive compensation with an hourly rate between $18.00 and $19.00 plus tips, a comprehensive benefits package including accident, critical illness, hospital indemnity insurance, telemedicine benefits, and access to a 401k retirement plan based on eligibility.

In summary, the Guest Service Captain at Towne Park is a dynamic role that blends customer service excellence with operational leadership. This position is suited for individuals who are passionate about hospitality, equipped with strong interpersonal skills, and capable of effectively managing day-to-day service challenges to ensure a seamless and enjoyable experience for guests. In return, Towne Park offers a supportive work environment, competitive pay, and meaningful opportunities for career growth within a reputable company focused on service quality and employee wellbeing.