Valet Shift Lead - SSM Health St Mary's Hospital, St Louis - $13-$15/hour PLUS cash tips daily

Towne Park is a distinguished hospitality services company dedicated to creating exceptional experiences that bring smiles to the faces of millions of patients, visitors, and guests. With a strong commitment to compassionate service, Towne Park takes pride in easing anxieties and enhancing experiences whether at hospitals, hotels, or other client locations. The company fosters a rewarding work environment where every team member can make a meaningful impact by delivering top-tier service and support. Their culture emphasizes teamwork, professional growth, and the importance of every individual's role in making guests and clients feel valued and cared for.

The role of Guest Service Captain at Towne Park offers an exciting opportunity to orchestrate exemplary service experiences specifically for hotel guests. This position requires working closely with coworkers and under the guidance of the Account Manager to ensure that service standards not only meet but exceed expectations. While the Guest Service Captain is not a manager, they take on a critical leadership role involving coordination, administration, and problem-solving when the manager is unavailable on-site. This includes making timely judgment calls during urgent situations to maintain smooth operations and guest satisfaction.

The Guest Service Captain plays a vital role in leading by example, fostering a teamwork-oriented philosophy, and effectively communicating with both staff and guests. The role involves direct guest interactions, from greeting and assisting with vehicles and bell services to managing guest inquiries and ensuring that all procedures adhere to Towne Park's high standards. Additional administrative duties include building work schedules, managing shift reports, reconciling revenues, and assisting in enforcing site-specific policies.

This position offers flexible shift availability including weekdays, weekends, and potentially all shifts to accommodate different scheduling needs. Compensation is competitive, with an hourly base pay range of $13 to $15, plus an additional $3 to $7 per hour in cash tips daily, providing a substantial earning opportunity. Towne Park also supports employee well-being through medical benefits applicable to all employees, alongside options for accident, critical illness, hospital indemnity insurance, telemedicine services, and a 401k retirement savings plan. These benefits are subject to eligibility requirements related to job classification, employment length, and hours worked.

Working as a Guest Service Captain at Towne Park means being part of a company that values dedication, attention to detail, and the ability to handle both routine and critical situations with professionalism and care. It involves working in dynamic environments, often outdoors, which requires physical stamina and the ability to manage various conditions, including extreme weather. The role also requires a clean driving record, proficiency in operating manual transmission vehicles, and the ability to communicate clearly in English.

Overall, this position is ideal for individuals seeking a fulfilling role that blends customer service excellence with leadership opportunities and offers a chance to make a positive, tangible difference in the everyday experiences of guests and clients.