Valet Shift Lead - Guest House at Graceland

Towne Park is a leading hospitality services company dedicated to delivering exceptional service experiences that create smiles and lasting impacts. With a mission centered on creating meaningful interactions, Towne Park serves millions of patients, visitors, and guests in various environments including hotels, hospitals, and event venues. The company's dedication to compassionate and quality service ensures that every day presents an opportunity to make a positive difference in the lives of guests and colleagues alike. At Towne Park, employees are valued not just for the work they perform but for the smiles they help create, reflecting the company's commitment to human connection and excellence in hospitality.

The Guest Service Captain role at Towne Park, specifically for the valet shift lead position at the Guest House at Graceland, offers a unique opportunity to play a pivotal part in orchestrating an outstanding guest service experience. This role is crucial in maintaining the high standards of service expected at the site by working collaboratively with coworkers and under the direction of the Account Manager. Although the Guest Service Captain is not a manager, the position carries significant responsibility for coordinating service activities, troubleshooting issues, and making judgment calls during the manager's absence to ensure seamless service delivery.

In this role, you will be entrusted with welcoming guests warmly, managing vehicle parking and retrieval procedures with care and accuracy, and leading the valet team to uphold operational excellence and guest satisfaction. You will participate actively in delivering Towne Park's "Aggressive Hospitality" philosophy, ensuring guests feel valued from their first interaction. Additionally, administrative tasks such as scheduling assistance, revenue collection, and shift reporting form part of your responsibilities, requiring attention to detail and effective communication skills.

The position offers a starting pay range of $9 to $11 per hour, supplemented by daily cash tips ranging from $7 to $10 per hour, reflecting both competitive and fair compensation for your valuable service. Towne Park provides medical benefits to all employees, alongside accident, critical illness, hospital indemnity, and telemedicine insurance options. Employees also have access to the company’s 401k retirement plan. Flexible shifts are available, including weekdays, weekends, holidays, and all shifts to accommodate diverse scheduling needs.

Towne Park places a strong emphasis on personal and professional growth, providing the necessary training such as Wheelchair Safety Training and promoting a culture of teamwork and respect. The physical demands of the role include regular interaction with guests, standing and walking for extended periods, occasional lifting, and exposure to outdoor environments in various weather conditions. This job is ideal for individuals who enjoy active, guest-facing roles and have a passion for delivering exceptional hospitality in a dynamic setting.

Joining Towne Park as a Guest Service Captain means becoming part of a team that values service excellence, professionalism, and the genuine impact that outstanding hospitality can have on people's lives. This role is a perfect fit for those looking to advance their careers in hospitality services while working in an environment where every smile counts and every interaction matters.