Valet Shift Lead - Guest House at Graceland

Memphis, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $20.00 - $35.00

Work Schedule

Flexible

Benefits

Medical insurance

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Cash Tips

Job Description

Guest House at Graceland is a renowned hospitality establishment that serves as an iconic destination for guests seeking a blend of Southern charm and exceptional service near the famous Graceland mansion. As part of the Towne Park family, a leader in parking and guest services management, Guest House at Graceland prides itself on delivering top-notch guest experiences with a personal touch. This location focuses on offering a welcoming and seamless environment where guests can enjoy convenience and professionalism from the moment they arrive. Towne Park is committed to competitive compensation and benefits, providing a supportive work atmosphere with opportunities for growth in the hospitality industry. Employment at Guest House at Graceland offers flexible shift options to accommodate various schedules, making it an attractive role for individuals seeking balance and a dynamic work environment. Medical benefits are available to all employees, ensuring health and well-being are prioritized alongside job responsibilities. Starting pay ranges from $20 to $35 per hour, with daily cash tips enhancing overall earnings potential. Minimal experience is required, making this role accessible for entry-level candidates passionate about guest service and teamwork.

The Valet Shift Lead at Guest House at Graceland plays a vital role in orchestrating a seamless and pleasant parking and guest service experience for visitors. Under the direction of the Account Manager, the Valet Shift Lead acts as a leader among valet attendants, coordinating daily operational activities and providing support when management is not immediately available. Although this role is not classified as a managerial position, it requires making quick decisions, problem-solving, and maintaining composure under pressure to uphold the site's high service standards. The Valet Shift Lead is responsible for greeting guests promptly, managing vehicle parking safely, coordinating staff assignments, handling guest inquiries, and ensuring all security and safety protocols are followed, including vehicle claim processing and wheelchair assistance. Candidates for this position should possess strong communication skills, attention to detail, and the ability to lead by example while fostering a teamwork-focused environment. Physical stamina and the capability to work primarily outdoors under varying weather conditions are also essential due to the nature of the job. The role offers a comprehensive introduction to hospitality operations with ongoing training, such as wheelchair safety courses, and provides an excellent opportunity to develop customer service and leadership skills in a fast-paced setting. Employees benefit from a structured schedule with varied shifts, making it easier to balance work and personal commitments. The combination of a competitive hourly wage, cash tips, and employee benefits creates a rewarding job package. Guest House at Graceland seeks individuals who are attentive, responsible, and enthusiastic about delivering exceptional guest experiences from start to finish.

Job Requirements

high school diploma or GED
must be at least 18 years of age
pass a criminal background check
pass a motor vehicle record check
pass a drug screen
complete Wheelchair Safety Training course
six months related experience or training
valid driver’s license with clean driving record
able to drive manual transmission
ability to speak, read and write standard English
ability to read and comprehend instructions and memos
ability to write simple correspondence
effective communication skills in small groups
ability to follow oral, written or diagram instructions
mathematical skills with American money and time systems

Job Qualifications

high school diploma or general education degree (GED)
must be at least 18 years of age
able to pass a criminal background check, motor vehicle record (MVR) check and drug screen
must complete the Wheelchair Safety Training course provided by Towne Park
six months related experience and/or training or equivalent combination of education and experience
must have and maintain a valid driver’s license and clean driving record
must be able to drive manual transmission
must be able to speak, read and write standard English
must be able to read and comprehend simple instructions, short correspondence and memos
must be able to write simple correspondence
must be able to effectively present information in one-on-one and small group situations to guests, clients and associates
must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form
must have mathematical skills including adding and subtracting three digit numbers, multiplying and dividing with tens and hundreds, using American money units
must understand 24 hour and military time systems
must clearly understand rates applicable to time passed

Job Duties

maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers
acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions
opens all vehicle and hotel doors for guests
checks in arriving guests and explains vehicle parking and retrieval procedures
parks and retrieves vehicles while driving slowly and cautiously
maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations
uses proper phone etiquette
posts up in appropriate areas when not assisting guests or completing other tasks
conducts an effective room presentation when providing bell services for guests
assists with the delivery and pick up of items to guest rooms
assists guests with directions, taxis, reservations and other inquiries
maintains a detailed knowledge of the client's facility including outlets, meeting rooms, amenities, main attractions in the area, parking rates and other pertinent information
promotes a teamwork philosophy through leading by example and effective communication skills
leads the work group in delivering high levels of guest service
appoints fellow associates to certain routine roles
assigns coworkers to non-ordinary roles at the direction of the Account Manager
reduces staff during the work shift if business conditions dictate, using an approved method
issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys
completes ticket information including key tag, guest folio, and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system
secures all keys on a belt clip or in a locked key box
ensures staff are not providing lift services to any hotel or hospital guest, only offering a hand for assistance
checks wheelchairs for safe operation prior to each use and cleans wheelchairs after each use
protects guest confidentiality in accordance with HIPPA requirements
maintains the security of customer financial and identifying information
assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings
identifies and collects revenue for all vehicles
completes accurate cash drop slips and cash drop envelopes
completes the shift report and other shift paperwork with detail and accuracy
reconciles revenue and tickets at the end of every shift