Valet Shift Lead - experience preferred - Mercy Hospital, Creve Coeur - $16/hour plus tips and benefits

Towne Park is a renowned hospitality services company dedicated to providing exceptional customer experiences through compassionate and professional service. The company specializes in creating memorable moments for millions of patients, visitors, and guests across various venues, including hotels and hospitals. Towne Park places a strong emphasis on service excellence, aiming to brighten the day of every customer and client they encounter. Known for its commitment to impactful service, Towne Park offers a workplace where employees can truly make a difference in the lives of others, fostering a rewarding and fulfilling career environment.

The Guest Service Captain role at Towne Park is a pivotal position responsible for orchestrating the service experience for guests at hotel and hospital sites. Reporting to the Account Manager, the Guest Service Captain ensures that the highest service standards are consistently met or exceeded by collaborating closely with fellow team members. This role involves not only direct service functions but also coordination, administrative duties, and providing guidance or troubleshooting when managerial presence is temporarily unavailable. While not a manager, the Guest Service Captain holds the responsibility to make prompt and sound judgment calls during urgent situations and escalate non-urgent issues to management with detailed information.

This position offers an hourly wage of $16 plus an additional $3 to $5 per hour in tips, reflecting the value of excellent service delivery. Typically scheduled from Monday through Friday with no night, weekend, or holiday shifts, it provides a balanced work-life opportunity. Towne Park supports its employees with medical benefits, including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and access to a 401k retirement savings plan, contingent on employment classification and duration.

Guest Service Captains play a vital role in ensuring a seamless guest experience by welcoming and greeting patrons promptly, assisting with vehicle parking and retrieval in valet operations, and performing bell service duties such as luggage assistance and navigating guest inquiries. The role requires maintaining professionalism and composure, especially when addressing guest complaints or handling difficult situations. The position also involves vital responsibilities such as key management, revenue collection, shift reporting, ensuring guest confidentiality in compliance with HIPAA, and promoting teamwork and effective communication within the service team.

The physical demands of the role include frequent standing, walking, and sometimes running, alongside the ability to lift up to 100 pounds occasionally. Employees primarily work outdoors and must be prepared for varying weather conditions. Safety training, including wheelchair safety, is mandatory, emphasizing Towne Park's commitment to customer and employee welfare.

By joining Towne Park as a Guest Service Captain, individuals become integral to a company that values compassion, professionalism, and teamwork, enabling them to contribute meaningfully to enhancing the experiences of every guest they serve. This role offers not only a stable and competitive job opportunity but also the chance to develop personally and professionally within a supportive and impactful hospitality environment.