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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.25 - $17.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Vacation Time
Paid Time Off
Life insurance
401(k) Plan
Job Description
The Westshore Grand, A Tribute Portfolio Hotel, is a distinctive and stylish hotel that embodies the modern Florida lifestyle with authentic luxury and vibrant atmosphere. Located in Tampa's Westshore business district, just five miles from downtown Tampa and the Tampa Convention Center, this hotel provides an ideal setting for both business and leisure travelers. The Westshore Grand's Florida-inspired design blends seamlessly with an energetic and service-driven environment, delivering an unforgettable hospitality experience to all its guests. As part of a respected portfolio including Marriott, Starwood, and Ritz Carlton, the hotel offers its associates numerous benefits such as free meals, complimentary... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in hotel environment preferred
- Professional appearance and demeanor required
- Effective communication with guests and team members
- Knowledge of hotel amenities and local attractions
- Ability to handle guests with patience and tact
- Valid driver’s license and excellent driving record
- Ability to move and lift up to 75 pounds
- Physical stamina for standing, walking, running, and other movements
- Willingness to work in a fast-paced, dynamic environment
Job Qualifications
- High school diploma or equivalent
- Hotel experience preferred
- Ability to maintain a professional appearance and manner
- Strong communication skills to engage with guests and answer questions
- Knowledge of hotel services and local area attractions
- Ability to handle guest interactions with patience, tact, and diplomacy
- Proficiency in using luggage tags and claim checks accurately
- Valid driver’s license with excellent driving record
- Ability to drive various vehicles including manual and automatic transmissions
- Physical ability to lift and carry luggage up to 75 lbs
- Ability to stand, walk, and perform in a physically demanding environment
- Capable of responding to physical tasks such as bending, stooping, and running
Job Duties
- Greet arriving and departing guests warmly and sincerely
- Open vehicle and hotel doors for guests
- Park and retrieve guest vehicles promptly and courteously, ensuring proper documentation
- Handle luggage by reading tags, using guest names, and delivering securely
- Assist with guest check-in and check-out including escorting guests to rooms
- Coordinate taxis and transportation services for guests
- Maintain cleanliness and organization in guest service areas including lobby and parking
- Deliver messages and items such as valet and laundry to guest rooms
- Post daily events information in the lobby
- Provide accurate knowledge about local attractions, hotel facilities, and upcoming events
- Recognize and greet groups, VIPs, and repeat guests by name
- Communicate effectively across shifts using inter-shift logs
- Follow emergency procedures and assist guests as needed during emergencies
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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