Job Overview
Compensation
Hourly
Exact $19.29
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a hospitality services company dedicated to delivering exceptional experiences that create smiles and lasting positive impressions. With a focus on providing compassionate and attentive service, Towne Park serves millions of patients, visitors, and guests daily, making meaningful impacts one interaction at a time. This company prides itself on its commitment to customer satisfaction, ensuring that each guest feels welcomed and valued from the moment they arrive. Towne Park is recognized for creating a culture that values teamwork, respect, and professionalism, making it an excellent place for individuals who want to build a rewarding career in the hospitality industry. They emphasize not just employment but the opportunity to make a difference in people’s lives through quality service and dedication.
The Guest Service Associate role at Towne Park is a pivotal position that combines customer service with essential hospitality skills. This role involves providing exceptional service by attentively greeting guests, assisting with luggage, and safely parking and retrieving vehicles promptly. The position demands a professional attitude paired with friendly interactions, ensuring that guests’ arrival and departure are smooth and pleasant. The primary responsibility is to manage guest vehicle parking logistics, including issuing claim checks, handling keys, and calculating parking fees accurately. Additionally, associates provide valuable information about local amenities, help with transportation arrangements, and shuttle guests to approved locations as needed.
This hourly position offers a competitive base pay rate starting at $19.29 per hour, reflecting the company’s commitment to fair and commensurate compensation. Employees have the opportunity to enroll in a variety of benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and a 401k retirement savings plan, subject to eligibility requirements tied to job classification and hours worked. Notably, seasonal and temporary roles are excluded from these benefits.
Working as a Guest Service Associate at Towne Park involves operating in a dynamic and sometimes physically demanding outdoor environment. The role includes routine tasks such as parking vehicles carefully, assisting guests with bell services, opening doors, and providing courteous customer interactions. It requires strong communication skills, attention to detail, and the ability to work under direction while maintaining a professional demeanor at all times. Physical requirements include the ability to exert necessary force to handle luggage and manage vehicle keys efficiently. Furthermore, employees may be exposed to varying weather conditions since much of the work takes place outdoors, requiring resilience and adaptability.
Towne Park values associates who can present themselves confidently, operate vehicles smoothly (manual transmission skills and parallel parking ability are highly desirable), and contribute positively to the company’s mission of delivering outstanding hospitality experiences. This role is ideal for individuals seeking a stable hospitality career that offers opportunities for personal and professional growth within a supportive and customer-focused team environment.
The Guest Service Associate role at Towne Park is a pivotal position that combines customer service with essential hospitality skills. This role involves providing exceptional service by attentively greeting guests, assisting with luggage, and safely parking and retrieving vehicles promptly. The position demands a professional attitude paired with friendly interactions, ensuring that guests’ arrival and departure are smooth and pleasant. The primary responsibility is to manage guest vehicle parking logistics, including issuing claim checks, handling keys, and calculating parking fees accurately. Additionally, associates provide valuable information about local amenities, help with transportation arrangements, and shuttle guests to approved locations as needed.
This hourly position offers a competitive base pay rate starting at $19.29 per hour, reflecting the company’s commitment to fair and commensurate compensation. Employees have the opportunity to enroll in a variety of benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and a 401k retirement savings plan, subject to eligibility requirements tied to job classification and hours worked. Notably, seasonal and temporary roles are excluded from these benefits.
Working as a Guest Service Associate at Towne Park involves operating in a dynamic and sometimes physically demanding outdoor environment. The role includes routine tasks such as parking vehicles carefully, assisting guests with bell services, opening doors, and providing courteous customer interactions. It requires strong communication skills, attention to detail, and the ability to work under direction while maintaining a professional demeanor at all times. Physical requirements include the ability to exert necessary force to handle luggage and manage vehicle keys efficiently. Furthermore, employees may be exposed to varying weather conditions since much of the work takes place outdoors, requiring resilience and adaptability.
Towne Park values associates who can present themselves confidently, operate vehicles smoothly (manual transmission skills and parallel parking ability are highly desirable), and contribute positively to the company’s mission of delivering outstanding hospitality experiences. This role is ideal for individuals seeking a stable hospitality career that offers opportunities for personal and professional growth within a supportive and customer-focused team environment.
Job Requirements
- High school diploma or general education degree (GED)
- Valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
- One (1) month related experience and/or training, or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Qualifications
- High school diploma or general education degree (GED)
- Valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
- One (1) month related experience and/or training, or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Duties
- Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledges and greets guests within five feet with a professional and friendly demeanor
- Uses guest last names during interactions
- Uses salutation of the day and welcomes guests to the location
- Practices proper Towne Park phone etiquette
- Posts up in designated areas when not completing tasks
- Parks and retrieves vehicles while driving slowly and cautiously
- Assists guests with bell services and luggage storage as needed
- Opens all vehicle and hotel doors for guests
- Assists guests with directions, taxis, reservations and other inquiries
- Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Delivers messages, items and/or guest amenities as requested
- Shuttles guests to appropriate places that are approved by the location
- Explains parking rates and retrieval procedures to guests upon arrival
- Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- Consistently completes location on all key tags after parking vehicle
- Calculates and collects revenue for vehicles when needed
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
