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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Equal opportunity employer
career advancement
training programs
Leadership development
inclusive workplace
Job Description
Evolution Parking & Guest Services is a leading provider of valet and parking management solutions dedicated to delivering superior guest experiences and operational excellence. With a strong emphasis on safety, professionalism, and customer satisfaction, the company services a diverse range of clients including hotels, event venues, healthcare facilities, and commercial establishments. Known for its comprehensive training programs like Crescendo Academy and leadership development initiatives, Evolution Parking & Guest Services invests in the growth and success of its employees, fostering a culture of teamwork, respect, and continuous improvement.
The Valet Ramp Captain plays a crucial role within this dynamic environment ... Show More
The Valet Ramp Captain plays a crucial role within this dynamic environment ... Show More
Job Requirements
- Associate's degree, high school diploma, or GED
- Experience in valet parking
- Valid US driver's license
- 2+ years in a management position
- Experience with HRIS platforms such as ADP
- Experience with customer service
- Strong customer service and client relationship skills
- Excellent oral and written communication skills
- Strong technology proficiency
- Strong organizational skills with meticulous attention to detail and accuracy
- Ability to collaborate effectively and work as part of a team
- Exceptional attention to detail and ability to multitask in a fast-paced, deadline-driven environment
Job Qualifications
- Associate's degree, high school diploma, or GED
- Understanding of general business practices including accounting, human resources, and customer service
- Experience in valet parking
- Valid US driver's license
- 2+ years in a management position
- Experience with HRIS platforms such as ADP
- Experience with customer service
- Strong customer service and client relationship skills
- Excellent oral and written communication skills
- Strong technology proficiency
- Strong organizational skills with meticulous attention to detail and accuracy
- Ability to collaborate effectively and work as part of a team
- Exceptional attention to detail and ability to multitask in a fast-paced, deadline-driven environment
Job Duties
- Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients
- Greet guests in a professional and friendly demeanor upon arrival and departure
- Ensure valet attendants provide the highest level of customer service
- Provide strong leadership and lead by example to enhance the team's performance
- Monitor and maintain efficient traffic flow throughout the valet staging area
- Supervise valet operations and resolve issues in the absence of the Guest Service Manager
- Retrieve and park vehicles in designated areas cautiously
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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