Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $1.00
Work Schedule
Standard Hours
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a distinguished hospitality services company that prides itself on delivering exceptional experiences to its guests, patients, visitors, and clients. Recognized for its commitment to creating smiles through attentive and compassionate service, Towne Park operates in the parking and guest services industry, providing a critical bridge between hospitality and convenience. The company’s efforts are focused on reducing the stress and anxiety often associated with travel, hospital visits, and city stays, thus ensuring that every interaction leaves a positive and memorable impression. Towne Park’s workforce plays a vital role in creating a welcoming environment that enhances the experience of every guest they serve, whether by efficiently managing parking, assisting with luggage, or providing friendly and knowledgeable guest support.
Towne Park offers rewarding career opportunities where employees can make a real impact every day. The company is committed to fair and competitive compensation, offering an hourly base pay range starting at $17 plus tips, with schedules that accommodate open availability including weekends. Employees typically work between 32 to 40 hours per week with occasional overtime depending on business demands. Beyond competitive pay, Towne Park provides employees with access to a variety of insurance options including accident, critical illness, hospital indemnity insurance, and telemedicine services. Additionally, the company offers a 401k retirement savings plan, underscoring its commitment to employee wellbeing and future security. These benefits are generally available based on job classification, length of employment, and hours worked.
The role of a Guest Service Associate at Towne Park is pivotal in ensuring exceptional hospitality delivery. The Guest Service Associate is responsible for parking and retrieving guest vehicles safely and efficiently, providing bell services, assisting with luggage handling, and delivering excellent customer service that aligns with Towne Park’s standards. This role requires a calm and friendly demeanor, strong communication skills, and attention to detail to verify vehicle information, manage ticketing accurately, and collect fees when required. The position is both physically demanding and customer-focused, requiring employees to be outdoors in various weather conditions, handle luggage and other items weighing up to 100 pounds occasionally, and spend significant time standing or walking.
Prospective candidates for this role will find an environment where their efforts are valued not only for operational excellence but also for the meaningful impact they have on guest experiences. Towne Park emphasizes a professional, team-oriented culture that encourages making every guest interaction count. Whether greeting guests warmly within five feet, assisting with directions and local information, or managing vehicle logistics, the Guest Service Associate is integral to creating a seamless and smile-worthy experience. Individuals who join Towne Park can expect a career path that offers growth, rewards dedication, and fosters a genuine sense of community and purpose in the hospitality services industry. In summary, this role provides an excellent opportunity for individuals passionate about hospitality to contribute their skills in a dynamic, service-oriented environment while enjoying competitive pay and comprehensive benefits.
Towne Park offers rewarding career opportunities where employees can make a real impact every day. The company is committed to fair and competitive compensation, offering an hourly base pay range starting at $17 plus tips, with schedules that accommodate open availability including weekends. Employees typically work between 32 to 40 hours per week with occasional overtime depending on business demands. Beyond competitive pay, Towne Park provides employees with access to a variety of insurance options including accident, critical illness, hospital indemnity insurance, and telemedicine services. Additionally, the company offers a 401k retirement savings plan, underscoring its commitment to employee wellbeing and future security. These benefits are generally available based on job classification, length of employment, and hours worked.
The role of a Guest Service Associate at Towne Park is pivotal in ensuring exceptional hospitality delivery. The Guest Service Associate is responsible for parking and retrieving guest vehicles safely and efficiently, providing bell services, assisting with luggage handling, and delivering excellent customer service that aligns with Towne Park’s standards. This role requires a calm and friendly demeanor, strong communication skills, and attention to detail to verify vehicle information, manage ticketing accurately, and collect fees when required. The position is both physically demanding and customer-focused, requiring employees to be outdoors in various weather conditions, handle luggage and other items weighing up to 100 pounds occasionally, and spend significant time standing or walking.
Prospective candidates for this role will find an environment where their efforts are valued not only for operational excellence but also for the meaningful impact they have on guest experiences. Towne Park emphasizes a professional, team-oriented culture that encourages making every guest interaction count. Whether greeting guests warmly within five feet, assisting with directions and local information, or managing vehicle logistics, the Guest Service Associate is integral to creating a seamless and smile-worthy experience. Individuals who join Towne Park can expect a career path that offers growth, rewards dedication, and fosters a genuine sense of community and purpose in the hospitality services industry. In summary, this role provides an excellent opportunity for individuals passionate about hospitality to contribute their skills in a dynamic, service-oriented environment while enjoying competitive pay and comprehensive benefits.
Job Requirements
- high school diploma or general education degree (GED)
- must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
- one (1) month related experience and/or training
- or equivalent combination of education and experience
- knowledge of principles and processes for providing customer and personal services
- ability to read and write standard English language
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to write simple correspondence
- ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- ability to understand 24 hour and military time systems
- ability to understand rates applicable to time passed
- ability to operate a manual transmission is highly desirable
- perform parallel parking
Job Qualifications
- high school diploma or general education degree (GED)
- must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
- one (1) month related experience and/or training
- or equivalent combination of education and experience
- knowledge of principles and processes for providing customer and personal services
- ability to read and write standard English language
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to write simple correspondence
- ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- ability to understand 24 hour and military time systems
- ability to understand rates applicable to time passed
- ability to operate a manual transmission is highly desirable
- perform parallel parking
Job Duties
- maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- acknowledges and greets guests within five feet with a professional and friendly demeanor
- uses guest last names during interactions
- uses salutation of the day and welcomes guests to the location
- practices proper Towne Park phone etiquette
- posts up in designated areas when not completing tasks
- parks and retrieves vehicles while driving slowly and cautiously
- assists guests with bell services and luggage storage as needed
- opens all vehicle and hotel doors for guests
- assists guests with directions, taxis, reservations and other inquiries
- provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- delivers messages, items and/or guest amenities as requested
- shuttles guests to appropriate places that are approved by the location
- explains parking rates and retrieval procedures to guests upon arrival
- issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- consistently completes location on all key tags after parking vehicle
- calculates and collects revenue for vehicles when needed
Job Criteria
Experience
No experience required
Job Location
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