Valet Parking Operations Manager

Houston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Benefits

competitive salary

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid holidays

Job Description

United Valet Service is a premier valet parking company dedicated to delivering exceptional valet parking solutions primarily for restaurants, hotels, and hospitality-oriented venues. Based in Houston, Texas, United Valet Service is renowned for its commitment to professionalism, guest satisfaction, and efficient valet operations. The company takes pride in maintaining high standards in valet parking management to enhance the overall customer experience for hospitality clients across the city. With a significant presence in the Houston market, United Valet Service continuously adapts to the evolving needs of its clients to ensure smooth, safe, and timely vehicle handling and customer service.

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Job Requirements

High school diploma or equivalent
Minimum of 5 years of valet parking operations management experience
Extensive experience managing valet services for restaurants, hotels, or hospitality-focused venues
Deep understanding of the Houston hospitality and valet parking service industry
Proven ability to manage multiple valet accounts simultaneously
Direct experience leading supervisors and front-line valet teams in fast-paced, guest-facing environments
Strong leadership presence with an accountability-driven management style
Excellent verbal and written communication skills
High attention to detail and consistency in service delivery
Ability to make sound decisions under pressure in live operating environments
Comfortable with scheduling systems, payroll review, and basic operational reporting
Candidates must have direct, hands-on valet parking operations experience within restaurant or hospitality settings

Job Qualifications

Minimum of 5 years of valet parking operations management experience
Extensive experience managing valet services for restaurants, hotels, or hospitality-focused venues
Deep understanding of the Houston hospitality and valet parking service industry
Proven ability to manage multiple valet accounts simultaneously
Direct experience leading supervisors and front-line valet teams in fast-paced, guest-facing environments
Strong understanding of curb flow management, peak-period staffing, and service recovery
Strong leadership presence with an accountability-driven management style
Excellent verbal and written communication skills
High attention to detail and consistency in service delivery
Ability to make sound decisions under pressure in live operating environments
Comfortable with scheduling systems, payroll review, and basic operational reporting

Job Duties

Oversee day-to-day valet parking operations across multiple restaurant and hospitality accounts in the Houston market
Act as the primary client contact for restaurant owners, general managers, hotel leadership, and asset managers
Recruit, hire, train, schedule, and manage valet supervisors, leads, and attendants
Ensure consistent execution of service standards, appearance standards, and guest engagement expectations
Manage labor planning, scheduling accuracy, and payroll review to maintain operational efficiency
Conduct regular site visits, spot checks, and operational audits
Resolve guest complaints, service breakdowns, and on-site issues quickly and professionally
Oversee incident reporting, claims documentation, and coordination with insurance and internal leadership
Enforce safety procedures, key control policies, and proper vehicle handling protocols
Partner with senior leadership on account performance, staffing strategy, and client retention

Job Criteria

Experience

Expert Level (7+ years)

Job Location

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