Valet Parking Operations Manager

United Valet Service is a premier valet parking company dedicated to delivering exceptional valet parking solutions primarily for restaurants, hotels, and hospitality-oriented venues. Based in Houston, Texas, United Valet Service is renowned for its commitment to professionalism, guest satisfaction, and efficient valet operations. The company takes pride in maintaining high standards in valet parking management to enhance the overall customer experience for hospitality clients across the city. With a significant presence in the Houston market, United Valet Service continuously adapts to the evolving needs of its clients to ensure smooth, safe, and timely vehicle handling and customer service.

The Valet Parking Operations Manager role is a pivotal full-time position within United Valet Service, focusing on overseeing the seamless execution of valet services for multiple accounts in Houston's bustling restaurant and hospitality sectors. This leadership role requires a thorough understanding of valet operations, especially in high-volume and fast-paced environments. The manager is responsible for day-to-day operational oversight, including staff recruitment, training, scheduling, and management of valet supervisors, leads, and attendants to ensure service, appearance, and guest engagement standards are consistently met. Acting as the primary liaison between United Valet Service and its clients, the manager maintains strong professional relationships with restaurant owners, hotel executives, and asset managers.

Additionally, the manager plays a critical role in labor planning, operational audits, incident reporting, and the enforcement of safety and key control policies. By conducting regular site visits and audits, the manager ensures quality control and swiftly resolves any guest complaints or on-site issues with professionalism and efficacy. Coordination with senior leadership on account performance, staffing strategies, and client retention efforts is also central to this role, requiring excellent communication skills, strong leadership presence, and the ability to make sound decisions under pressure.

The position demands flexibility regarding work hours, including evenings, weekends, and holidays, reflecting the nature of the hospitality industry. Competitive salary packages are offered based on experience, along with health, dental, and vision insurance benefits, paid time off, and paid holidays. Candidates must have direct, hands-on experience in valet parking operations specifically within restaurant or hospitality settings to be considered. A high school diploma or equivalent is required, with additional coursework or training in hospitality or customer service preferred. This role offers a rewarding opportunity for a seasoned valet operations professional to lead and shape valet service excellence in a dynamic, hospitality-focused environment in Houston.