Valet Parking Attendant - UKHC

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $15.50
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Benefits

Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) Plan
Employee assistance program
Parental leave
caregiver leave

Job Description

UK Healthcare is a reputable healthcare organization located at 110 Transcript Ave., Lexington, KY. Recognized for its commitment to exceptional service and community well-being, UK Healthcare operates across multiple departments with a strong focus on operational excellence. The organization is dedicated to providing a safe, comfortable, and efficient environment for its guests and clients. Within its Operations - Field department, UK Healthcare focuses on ensuring smooth, secure, and customer-friendly processes, including parking and valet services, that enhance the overall experience for visitors.

The role of Valet Parking Attendant at UK Healthcare is essential in upholding the organization’s dedication to outstanding service delivery. This is a full-time position based at 110 Transcript Ave, Room 103, offering a pay rate of $15.50 per hour in a non-tipped capacity. The position requires working varying shifts to meet operational needs throughout the day. As a Valet Parking Attendant, the individual is responsible for managing the end-to-end valet parking process, facilitating the safe movement and parking of guest vehicles while maintaining a high standard of customer interaction.

This role demands a proactive approach to guest service, including greeting visitors warmly, opening vehicle doors, assisting with luggage, and responding promptly to customer inquiries and requests. The valet attendant acts as a visible representative of the company brand, ensuring that each guest feels valued and respected during their experience. Operationally, the role includes coordinating vehicle retrieval, inspecting cars for damage, enforcing safety protocols such as directing traffic and positioning barricades, and handling administrative tasks like issuing tickets and managing payments.

A critical component of the Valet Parking Attendant’s responsibilities is adherence to safety and legal standards. The role requires an understanding of state and local regulations concerning vehicle operation and parking services. Valet attendants must also be vigilant in reporting any incidents or damages promptly to supervisors or managers. The job requires physical endurance and coordination, as attendants spend much of their time on foot, moving swiftly between parked cars and the valet stand.

UK Healthcare offers a comprehensive benefits package for full-time employees, which includes paid time off, medical, dental, and vision insurance, life and disability coverage, a 401(k) retirement plan with employer match, and employee assistance programs. Part-time employees also enjoy benefits such as a 401(k) plan, paid sick leave, and access to behavioral health support programs.

Overall, this position at UK Healthcare is ideal for individuals who possess excellent communication skills, a customer-focused mindset, and a valid driver’s license with the ability to operate manual transmission vehicles. Prior experience in valet parking is preferred but not mandatory. This role offers an opportunity to work in a dynamic healthcare setting where safety, customer service, and operational excellence are top priorities. Candidates should be at least 18 years old and demonstrate reliability, quick decision-making abilities, and an eagerness to contribute positively to a collaborative team environment.

Job Requirements

  • At least 18 years of age
  • Valid driver’s license
  • Ability to operate manual transmission vehicles
  • Excellent customer service and communication skills
  • Ability to verbally communicate with guests
  • Acceptable driving record and motor vehicle report
  • Ability to learn quickly and use sound decision making to thrive in fast-paced environments
  • Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
  • Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
  • Previous valet experience preferred

Job Qualifications

  • At least 18 years of age
  • Valid driver’s license
  • Ability to operate manual transmission vehicles
  • Excellent customer service and communication skills
  • Ability to verbally communicate with guests
  • Acceptable driving record and motor vehicle report
  • Ability to learn quickly and use sound decision making to thrive in fast-paced environments
  • Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
  • Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
  • Previous valet experience preferred

Job Duties

  • Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information
  • Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
  • Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
  • Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
  • Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
  • Meet and greet all guests upon arrival
  • open guest vehicle doors, assist with unloading vehicle when necessary
  • Retrieve keys from guest
  • issue ticket to guest, or enter customer information using electronic device
  • Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles
  • Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
  • Quickly retrieve vehicles for waiting guests
  • assist guests with loading luggage or personal items when necessary
  • Provide excellent customer service to guests
  • respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
  • Direct traffic, position barricades, and arrange for towing service when necessary
  • Immediately report any incidents or claims to Operations Manager or Shift Lead
  • Request and collect relevant fees for use of service
  • Assist in reconciling end of shift revenue against the ticket distribution, when necessary
  • Communicate professionally at all times with guests, client, and teammates

Job Criteria

Experience

Mid Level (3-7 years)


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