Valet Parking Attendant - UHealth SoLe Mia

Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $14.00

Work Schedule

Rotating Shifts

Benefits

Generous Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

401(k) Plan

Employee assistance program

Parental leave

Job Description

Reimagined Parking is a dynamic and customer-focused organization specializing in providing premium parking services at various high-profile locations. At UHealth SoLe Mia, located at 2111 Sole Mia Way, North Miami, FL, Reimagined Parking operates a full-service valet parking solution that is integral to enhancing the guest experience. Known for prioritizing both operational excellence and customer satisfaction, Reimagined Parking fosters a positive work culture where team members are valued and encouraged to excel in their roles. The company emphasizes reliability, professionalism, and attentiveness, forming the foundation of its service philosophy. The Valet Parking Attendant role at UHealth SoLe Mia is a full-time position that offers a starting wage of $14.00 per hour, plus tips, reflecting the importance of quality service and attentiveness in the parking service industry.

The Valet Parking Attendant is responsible for facilitating the safe and efficient handling of guest vehicles with a strong focus on customer service. This role requires individuals who are capable of managing multiple tasks in fast-paced environments while maintaining a courteous and professional demeanor. The attendant serves as a brand ambassador for Reimagined Parking, ensuring all interactions with guests are positive and that guests feel welcomed and valued. The role demands promptness in responding to customer inquiries, competence in vehicle handling including manual transmission cars, and adherence to all safety and operational protocols. The valet attendant will collaborate closely with the Operations Manager and Shift Supervisor to maintain smooth service flow and compliance with state and local regulations.

Candidates must be at least 18 years old and hold a valid driver’s license with a clean driving record. Because of the health-sensitive nature of the location, proof of vaccination for MMR (Measles, Mumps, and Rubella), Varicella, Hepatitis B, and COVID-19 is mandatory prior to employment. The work setting involves exposure to outdoor conditions and requires physical strength, including the ability to carry luggage up to 50 pounds and the stamina to remain on feet throughout shifts. The hours are Monday through Friday with variable shift times to meet operational needs. This role not only demands technical skills and vehicle operation expertise but also interpersonal skills that foster trust and facilitate excellent customer experiences.

Overall, the Valet Parking Attendant at UHealth SoLe Mia is a vital contributor to the facility’s guest services team, merging technical proficiency with outstanding customer service. Candidates can expect a supportive work atmosphere rich in professional development opportunities, backed by comprehensive benefits designed to ensure overall well-being and work-life balance.

Job Requirements

Must be at least 18 years of age
Valid driver’s license with good driving record
Must successfully pass a background check in accordance with company policy and applicable laws
Must be authorized to work in the United States and able to provide documentation verifying eligibility as required by the Department of Homeland Security
Proof of vaccination for MMR varicella hepatitis B and COVID-19 required prior to employment
Ability to operate guest vehicles requiring normal coordination including eye-hand hand-foot
Ability to move from valet stand to customer cars by walking or running for extended periods sometimes entire shift
Occasionally lift and carry customer luggage or personal items up to 50 lbs
Ability to work in various weather conditions
Ability to maintain professionalism when interacting with upset or frustrated customers

Job Qualifications

Excellent customer service and communication skills
Ability to communicate with guests
Ability to learn quickly and make sound decisions in fast-paced environments
Ability to operate guest vehicles requiring normal coordination including eye-hand hand-foot
Ability to move from valet stand to customer cars by walking or running for extended periods
Previous valet experience preferred
Ability to operate manual transmission vehicles

Job Duties

Coordinate the full valet service process from arrival to departure including greeting guests retrieving keys issuing tickets and entering customer information via electronic devices
Park and retrieve guest vehicles safely and efficiently ensuring proper vehicle placement and accurate tracking of vehicle location
Inspect vehicles for pre-existing damage and document findings using electronic or manual ticketing systems
Deliver exceptional customer service by building rapport responding promptly to inquiries and providing directions or assistance as needed
Act as a professional brand ambassador by courteously interacting with guests opening vehicle doors and assisting with unloading and loading personal items
Maintain vehicle safety and security by directing traffic positioning barricades monitoring ramp or drive areas and arranging towing services when required
Request collect and accurately process applicable valet fees and assist with reconciling end-of-shift revenue and ticket distribution
Retrieve vehicles promptly for waiting guests and assist with luggage or personal items when necessary
Immediately report incidents accidents or claims to the Operations Manager or Shift Lead
Communicate professionally and effectively with guests clients supervisors and teammates at all times