Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $14.00
Work Schedule
Flexible
Benefits
Paid Time Off
Paid holidays
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability insurance
401(k) Plan
Employee assistance program
Parental leave
caregiver leave
Job Description
Reimagined Parking is a leading parking service provider committed to delivering exceptional service by prioritizing its teams, fostering a positive work culture, and relentlessly pursuing excellence. Based at 834 Chestnut St, Philadelphia, PA, this company specializes in valet and parking management services, supporting a range of clients by ensuring smooth and efficient parking operations. The company believes that great people drive great results, and thus invests heavily in employee satisfaction, training, and a supportive environment. Reimagined Parking supports both full-time and part-time employment opportunities, with competitive pay such as the Valet position offering $14 per hour and varying shifts tailored to operational needs.
The role of Valet Attendant at Reimagined Parking is vital to enhancing the customer experience by providing safe, efficient, and courteous service in parking and retrieving guests’ vehicles. This position is designed for individuals who thrive in fast-paced environments and enjoy engaging with people professionally. The Valet Attendant's primary responsibilities include managing the full valet service process from welcoming guests upon arrival to assisting with their departure, including key handling, ticketing, and recording customer information electronically for optimized accuracy and efficiency. Additionally, the attendant is responsible for inspecting vehicles for any preexisting damage, ensuring the security and proper placement of vehicles within parking facilities, and coordinating logistics like directing traffic and arranging towing services when necessary.
Customer service excellence is at the heart of this role. Attendants act as professional brand ambassadors, delivering courteous and prompt service that helps build rapport with guests. Tasks also include assisting guests with luggage or personal items and handling customer inquiries. The position frequently involves physical activity such as walking or running for extended periods, managing guest vehicles including those with manual transmissions, and occasionally lifting up to 50 pounds. Safety is paramount, requiring vigilant adherence to operational, legal, and company standards.
Reimagined Parking offers a robust benefits package for full-time employees, including generous paid time off, holiday pay, comprehensive medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with employer matching, an employee assistance program, and family-friendly leave policies. Part-time employees also receive support through benefits like sick leave, a 401(k) plan, and access to behavioral health care. The company maintains a professional, respectful, and collaborative workplace where every team member’s contribution is valued and encouraged to grow. Join Reimagined Parking and become part of a dynamic team dedicated to quality service and operational excellence.
The role of Valet Attendant at Reimagined Parking is vital to enhancing the customer experience by providing safe, efficient, and courteous service in parking and retrieving guests’ vehicles. This position is designed for individuals who thrive in fast-paced environments and enjoy engaging with people professionally. The Valet Attendant's primary responsibilities include managing the full valet service process from welcoming guests upon arrival to assisting with their departure, including key handling, ticketing, and recording customer information electronically for optimized accuracy and efficiency. Additionally, the attendant is responsible for inspecting vehicles for any preexisting damage, ensuring the security and proper placement of vehicles within parking facilities, and coordinating logistics like directing traffic and arranging towing services when necessary.
Customer service excellence is at the heart of this role. Attendants act as professional brand ambassadors, delivering courteous and prompt service that helps build rapport with guests. Tasks also include assisting guests with luggage or personal items and handling customer inquiries. The position frequently involves physical activity such as walking or running for extended periods, managing guest vehicles including those with manual transmissions, and occasionally lifting up to 50 pounds. Safety is paramount, requiring vigilant adherence to operational, legal, and company standards.
Reimagined Parking offers a robust benefits package for full-time employees, including generous paid time off, holiday pay, comprehensive medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with employer matching, an employee assistance program, and family-friendly leave policies. Part-time employees also receive support through benefits like sick leave, a 401(k) plan, and access to behavioral health care. The company maintains a professional, respectful, and collaborative workplace where every team member’s contribution is valued and encouraged to grow. Join Reimagined Parking and become part of a dynamic team dedicated to quality service and operational excellence.
Job Requirements
- Must be at least 18 years of age
- Valid driver's license with good driving records
- Must successfully pass a background check, in accordance with company policy and applicable laws
- Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security
- Reimagined Parking participates in the EVerify program to confirm employment eligibility
Job Qualifications
- Excellent customer service and communication skills
- Ability to communicate with guests
- Ability to learn quickly and use sound decision making to thrive in fast-paced environments
- Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
- Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
- Previous valet experience preferred
- Ability to operate manual transmission vehicles (stick shift)
Job Duties
- Coordinate the full valet service process from arrival to departure, including greeting guests, retrieving keys, issuing tickets, and entering customer information via electronic devices
- Park and retrieve guest vehicles safely and efficiently, ensuring proper vehicle placement and accurate tracking of vehicle location
- Inspect vehicles for preexisting damage and document findings using electronic or manual ticketing systems
- Deliver exceptional customer service by building rapport, responding promptly to inquiries, and providing directions or assistance as needed
- Act as a professional brand ambassador by courteously interacting with guests, opening vehicle doors, and assisting with unloading and loading personal items
- Maintain vehicle safety and security by directing traffic, positioning barricades, monitoring ramp or drive areas, and arranging towing services when required
- Request, collect, and accurately process applicable valet fees
- assist with reconciling end-of-shift revenue and ticket distribution
- Retrieve vehicles promptly for waiting guests and assist with luggage or personal items when necessary
- Immediately report incidents, accidents, or claims to the Operations Manager or Shift Lead
- Communicate professionally and effectively with guests, clients, supervisors, and teammates at all times
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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