Valet Parking Attendant Charlotte Airport ( Mid day shifts )

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $8.65 - $23.00
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Work Schedule

Day Shifts
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Benefits

Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) Plan

Job Description

This opportunity is with a reputable company operating at Charlotte Airport, specializing in valet parking services. Situated at 5601 Wilkinson Blvd, the establishment focuses on delivering an exceptional guest experience by providing safe and efficient parking solutions. As part of the operations-field department, they play a pivotal role in managing customer vehicles with utmost care and professionalism, contributing to the smooth functioning of daily airport activities.

The position available is for a Valet Parking Attendant, specifically operating during mid-day shifts with part-time employment status. The hourly compensation ranges from $8.65 to $23.00, depending on base pay and tips, reflecting a competitive pay rate that rewards quality service and dedication. This role requires individuals who are proactive and customer-focused as they will be the first point of contact for guests arriving at the facility. The valet attendant must not only manage the logistics of parking vehicles but also deliver courteous and professional service that enhances guest satisfaction.

A successful applicant will be entrusted with tasks such as coordinating the entire valet process, including retrieving keys, parking and retrieving vehicles, issuing tickets, and effectively handling customer information through electronic systems. They will act as ambassadors of the company’s brand, exemplifying the highest standards of customer care and safety. Additionally, ensuring compliance with local and state laws regarding vehicle safety and handling is integral to the role, as it safeguards both the customer and the company.

The valet attendant is expected to work collaboratively with team members, including the operations manager and shift supervisors, to maintain operational excellence. Key responsibilities encompass traffic direction, vehicle inspection, customer interaction, and financial handling of service fees. The job demands physical stamina, given the expectation to move quickly and sometimes for the entire duration of the shift, as well as the ability to operate manual transmission vehicles — a skill that distinguishes experienced attendants.

Besides operational duties, providing comprehensive customer service — from greeting guests and assisting with luggage to answering questions and giving directions — is central to ensuring a positive and memorable experience for every visitor. With shifts running from 12:00 pm to 8:00 pm or 2:00 pm to 10:00 pm, this role offers flexibility within the part-time framework, accommodating various schedules.

In addition to the hands-on responsibilities, the company offers a robust benefits package, particularly for full-time employees, including paid time off, health plans covering medical, dental, and vision insurance, life and disability coverage, and a 401(k) plan with employer matching. Part-time employees also benefit from a 401(k) plan with matching and sick time off consistent with state regulations, underscoring the company’s commitment to employee well-being. This comprehensive approach to benefits and the supportive work environment position the company as a desirable employer in the Charlotte airport area.

Job Requirements

  • At least 18 years of age
  • valid driver's license
  • ability to operate manual transmission vehicles
  • acceptable driving record and motor vehicle report
  • ability to move quickly and walk or run for extended periods during shifts
  • excellent customer service skills
  • ability to communicate clearly with guests
  • previous valet experience preferred

Job Qualifications

  • At least 18 years of age
  • valid driver's license
  • ability to operate manual transmission vehicles (stick shift)
  • excellent customer service and communication skills
  • ability to verbally communicate with guests
  • acceptable driving record and motor vehicle report (MVR)
  • ability to learn quickly and use sound decision making to thrive in fast-paced environments
  • ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
  • ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
  • previous valet experience preferred

Job Duties

  • Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information
  • Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
  • Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
  • Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
  • Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
  • Meet and greet all guests upon arrival
  • open guest vehicle doors, assist with unloading vehicle when necessary
  • Retrieve keys from guest
  • issue ticket to guest, or enter customer information using electronic device
  • Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles
  • Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
  • Quickly retrieve vehicles for waiting guests
  • assist guests with loading luggage or personal items when necessary
  • Provide excellent customer service to guests
  • respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
  • Direct traffic, position barricades, and arrange for towing service when necessary
  • Immediately report any incidents or claims to Operations Manager or Shift Lead
  • Request and collect relevant fees for use of service
  • Assist in reconciling end of shift revenue against the ticket distribution, when necessary
  • Communicate professionally at all times with guests, client, and teammates

Job Criteria

Experience

Entry Level (1-2 years)


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