Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $19.00 - $22.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Paid Time Off
Paid holidays
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
401(k) Plan
Employee assistance program
Parental leave
caregiver leave
Sick Time Off
Job Description
The Baker Center Minneapolis, located at 800 E 28th Street, is a distinguished establishment known for providing exceptional services in the hospitality and operational sectors. As part of the Operations - Field department, the center functions as a dynamic environment where the efficiency of parking management plays a crucial role in enhancing guest experience. The Baker Center is committed to excellence and prides itself on delivering high-quality service that exceeds customer expectations through its dedicated team members. Recognized for its professional and guest-focused operations, the center values collaboration, safety, and an unwavering commitment to customer satisfaction. The establishment offers a full-time employment opportunity for motivated individuals seeking to develop their careers in a fast-paced, guest-oriented environment. Compensation for the role ranges between $19.00 and $22.00 per hour, reflecting the center's commitment to attracting skilled and customer-oriented professionals.
The Valet Parking Attendant at the Baker Center Minneapolis plays an essential role in ensuring the safe and efficient management of guest vehicles. This position is fundamentally centered on delivering outstanding customer service while maintaining rigorous adherence to safety standards and legal requirements. Working Monday through Friday from 10 am to 6 pm, the valet attendant is the first point of contact for guests arriving at the location, representing the company’s brand through courteous and professional interactions. Responsibilities include the mobilization of the entire valet process, such as key retrieval, parking, and ticket issuance, employing both traditional methods and electronic devices to maintain accuracy and speed. Attention to detail is critical as the attendant inspects vehicles for damage, documents pertinent information, and responds quickly to guest requests, thereby ensuring a seamless experience.
The role also requires the attendant to assist guests actively, not only by parking vehicles but also by helping with unloading and providing directions or information as needed. Vehicle safety and security are paramount, with additional duties including traffic direction, barricade positioning, and facilitating towing services when required. Financial responsibilities encompass the collection of parking fees and accurate reconciliation of shift revenue. Valet attendants work closely with the Location Manager and other team members, fostering a team environment focused on operational excellence and guest satisfaction. This position requires a high level of physical stamina, excellent communication skills, and the ability to make quick, sound decisions in a fast-paced atmosphere. Prior valet experience is preferred but not mandatory, emphasizing the employer’s commitment to training and developing competent individuals ready to uphold the establishment’s high service standards.
The Valet Parking Attendant at the Baker Center Minneapolis plays an essential role in ensuring the safe and efficient management of guest vehicles. This position is fundamentally centered on delivering outstanding customer service while maintaining rigorous adherence to safety standards and legal requirements. Working Monday through Friday from 10 am to 6 pm, the valet attendant is the first point of contact for guests arriving at the location, representing the company’s brand through courteous and professional interactions. Responsibilities include the mobilization of the entire valet process, such as key retrieval, parking, and ticket issuance, employing both traditional methods and electronic devices to maintain accuracy and speed. Attention to detail is critical as the attendant inspects vehicles for damage, documents pertinent information, and responds quickly to guest requests, thereby ensuring a seamless experience.
The role also requires the attendant to assist guests actively, not only by parking vehicles but also by helping with unloading and providing directions or information as needed. Vehicle safety and security are paramount, with additional duties including traffic direction, barricade positioning, and facilitating towing services when required. Financial responsibilities encompass the collection of parking fees and accurate reconciliation of shift revenue. Valet attendants work closely with the Location Manager and other team members, fostering a team environment focused on operational excellence and guest satisfaction. This position requires a high level of physical stamina, excellent communication skills, and the ability to make quick, sound decisions in a fast-paced atmosphere. Prior valet experience is preferred but not mandatory, emphasizing the employer’s commitment to training and developing competent individuals ready to uphold the establishment’s high service standards.
Job Requirements
- At least 18 years of age
- valid driver’s license
- ability to operate manual transmission vehicles (stick shift)
- excellent customer service and communication skills
- ability to verbally communicate with guests
- acceptable driving record and motor vehicle report (MVR)
- ability to learn quickly and use sound decision making to thrive in fast-paced environments
- ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
- ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
- previous valet experience preferred
Job Qualifications
- High school diploma or equivalent preferred
- prior experience in valet or parking services preferred
- strong interpersonal skills
- ability to handle multiple tasks efficiently
- good physical stamina and mobility
- knowledge of local traffic and parking regulations considered an asset
- ability to work under pressure and maintain professionalism
- customer service orientation with positive attitude
Job Duties
- Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information
- Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
- Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
- Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
- Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
- Meet and greet all guests upon arrival
- open guest vehicle doors, assist with unloading vehicle when necessary
- Retrieve keys from guest
- issue ticket to guest, or enter customer information using electronic device
- Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles
- Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
- Quickly retrieve vehicles for waiting guests
- assist guests with loading luggage or personal items when necessary
- Provide excellent customer service to guests
- respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
- Direct traffic, position barricades, and arrange for towing service when necessary
- Immediately report any incidents or claims to Operations Manager or Shift Lead
- Request and collect relevant fees for use of service
- Assist in reconciling end of shift revenue against the ticket distribution, when necessary
- Communicate professionally at all times with guests, client, and teammates
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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