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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $19.00 - $22.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Paid Time Off
Paid holidays
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
401(k) Plan
Employee assistance program
Parental leave
caregiver leave
Sick Time Off
Job Description
The Baker Center Minneapolis, located at 800 E 28th Street, is a distinguished establishment known for providing exceptional services in the hospitality and operational sectors. As part of the Operations - Field department, the center functions as a dynamic environment where the efficiency of parking management plays a crucial role in enhancing guest experience. The Baker Center is committed to excellence and prides itself on delivering high-quality service that exceeds customer expectations through its dedicated team members. Recognized for its professional and guest-focused operations, the center values collaboration, safety, and an unwavering commitment to customer satisfaction. The establishment offers a... Show More
Job Requirements
- At least 18 years of age
- valid driver’s license
- ability to operate manual transmission vehicles (stick shift)
- excellent customer service and communication skills
- ability to verbally communicate with guests
- acceptable driving record and motor vehicle report (MVR)
- ability to learn quickly and use sound decision making to thrive in fast-paced environments
- ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
- ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
- previous valet experience preferred
Job Qualifications
- High school diploma or equivalent preferred
- prior experience in valet or parking services preferred
- strong interpersonal skills
- ability to handle multiple tasks efficiently
- good physical stamina and mobility
- knowledge of local traffic and parking regulations considered an asset
- ability to work under pressure and maintain professionalism
- customer service orientation with positive attitude
Job Duties
- Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information
- Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
- Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
- Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
- Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
- Meet and greet all guests upon arrival
- open guest vehicle doors, assist with unloading vehicle when necessary
- Retrieve keys from guest
- issue ticket to guest, or enter customer information using electronic device
- Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles
- Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
- Quickly retrieve vehicles for waiting guests
- assist guests with loading luggage or personal items when necessary
- Provide excellent customer service to guests
- respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
- Direct traffic, position barricades, and arrange for towing service when necessary
- Immediately report any incidents or claims to Operations Manager or Shift Lead
- Request and collect relevant fees for use of service
- Assist in reconciling end of shift revenue against the ticket distribution, when necessary
- Communicate professionally at all times with guests, client, and teammates
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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