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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $15.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Paid Time Off
Paid holidays
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability insurance
401(k)
Employee assistance program
Parental leave
caregiver leave
Job Description
Aqua Allison Island is a premier hospitality establishment located at 201 Aqua Ave, Miami Beach, FL. Known for its upscale amenities and exceptional guest services, Aqua Allison Island caters to discerning guests seeking a luxurious and seamless experience. Our commitment to excellence is reflected in every detail, from the aesthetic appeal of our property to the professionalism and warmth of our staff. As an integral part of the Miami Beach hospitality community, we pride ourselves on creating a welcoming atmosphere that enhances the overall stay of our guests. We operate with a strong focus on service quality, safety, and guest... Show More
Job Requirements
- At least 18 years of age
- valid driver’s license
- ability to operate manual transmission vehicles
- excellent customer service and communication skills
- ability to verbally communicate with guests
- acceptable driving record and motor vehicle report
- ability to learn quickly and use sound decision making to thrive in fast-paced environments
- ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
- ability to move from valet stand to customer cars by walking or running for extended period of time
- previous valet experience preferred
Job Qualifications
- At least 18 years of age
- valid driver’s license
- ability to operate manual transmission vehicles
- excellent customer service and communication skills
- ability to verbally communicate with guests
- acceptable driving record and motor vehicle report
- ability to learn quickly and use sound decision making to thrive in fast-paced environments
- ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
- ability to move from valet stand to customer cars by walking or running for extended period of time
- previous valet experience preferred
Job Duties
- Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information
- foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
- act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
- deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
- pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
- meet and greet all guests upon arrival
- open guest vehicle doors, assist with unloading vehicle when necessary
- retrieve keys from guest
- issue ticket to guest, or enter customer information using electronic device
- park guest car in appropriate space
- ensure safe and appropriate operation of guest vehicles
- inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
- quickly retrieve vehicles for waiting guests
- assist guests with loading luggage or personal items when necessary
- provide excellent customer service to guests
- respond to guest inquiries in a courteous manner
- give directions to nearest highway, destination, etc.
- direct traffic, position barricades, and arrange for towing service when necessary
- immediately report any incidents or claims to Operations Manager or Shift Lead
- request and collect relevant fees for use of service
- assist in reconciling end of shift revenue against the ticket distribution, when necessary
- communicate professionally at all times with guests, client, and teammates
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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