Valet, (On-Call)

Ventura, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $16.90

Work Schedule

On-call

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible schedule

Tips

Job Description

El Encanto is a distinguished luxury hotel recognized for its exceptional service and beautiful setting. Situated in a prime location, El Encanto offers an exquisite guest experience through its elegant accommodations, top-tier amenities, and a commitment to hospitality excellence. The hotel prides itself on upholding the highest standards of customer service, cleanliness, and guest satisfaction, making it a sought-after destination for travelers seeking comfort and sophistication. El Encanto operates with a dynamic team-oriented culture that emphasizes respect, collaboration, and personal growth. As an equal opportunity employer, the hotel embraces diversity and ensures fair treatment for all employees and applicants regardless of race, color, religion, sex, national origin, or any other protected status under the law.

The Front Desk and Guest Services role at El Encanto is a vital position responsible for creating memorable experiences that align with the hotel’s Luxury Quality Assurance (LQA) standards. This role demands excellent communication skills, a professional appearance, and the ability to anticipate and address guest needs effectively. Team members in this position coordinate daily operations such as managing arrivals and departures, maintaining cleanliness and organization of the front drive, bell desk, and surrounding areas, as well as assisting guests promptly and courteously. The position requires a genuine passion for hospitality and dedication to maintaining confidentiality regarding guest information. Employees must demonstrate empathy, patience, and composure even in stressful or demanding situations, turning challenges into positive outcomes.

This full-time, part-time, or on-call position offers an hourly wage starting at $16.90 plus tips, providing non-exempt employment status. Staff members are entrusted with tasks that include escorting guests to rooms, assisting with luggage and transportation, managing guest vehicle parking, and delivering amenities with attention to detail. The role also involves effective coordination with various hotel departments ensuring seamless service delivery throughout the guest’s stay. Employees are expected to maintain impeccable grooming, uphold security protocols, and exhibit a professional demeanor at all times. El Encanto seeks committed individuals who thrive in a fast-paced environment and contribute positively to team morale while always prioritizing the guest experience.

Job Requirements

High school diploma or equivalent
Availability to work full-time, part-time, or on-call shifts
Ability to communicate effectively in English
Previous experience in hospitality or customer service preferred
Ability to stand or sit for extended periods
Basic knowledge of hotel operations
Ability to handle stressful situations calmly
Strong organizational skills

Job Qualifications

Excellent communication skills
Strong interpersonal skills
Knowledge of hotel front desk operations
Ability to handle guest inquiries and complaints professionally
Familiarity with reservation systems
Ability to work independently and as part of a team
Attention to detail
Basic math skills
Commitment to maintaining confidentiality
Ability to multitask in a fast-paced environment

Job Duties

Maintain knowledge and communicate daily activities, daily arrivals/departures, features and services provided by the hotel, hours of operation for each outlet
Promote positive relations with all individuals who approach the front circle and be a role model for LQA standards
Maintain cleanliness, sanitation, and organization of front drive, hotel entrance, bell desk, storage and work areas
Maintain a positive work environment with high team member morale showing empathy and respect to team members and guests
Anticipate guest requests and requirements in order to satisfy them efficiently and promptly
Maintain confidentiality of hotel guests and pertinent hotel information
Maintain complete knowledge of correct maintenance and use of equipment
Anticipate guests' needs, respond promptly and acknowledge all guests, regardless of work volume or time of day
Escort arriving guests to guestrooms and orient them to the property as well as the features of their rooms
Assist guests with transportation needs
Remain in assigned post position, maintaining correct stance
Assist guests with luggage
Park and secure guest vehicles
Organize guest car keys and cars nightly so that they are in proper order for morning departures
Assist as needed with in-room dining tray deliveries and pick up
Assist as needed with delivery of amenities, roll away beds, etc.
Ensure that proper newspapers are delivered to guest rooms according to El Encanto standards
Maintain a professional appearance, impeccable grooming and uniform standards
Satisfactorily communicate in English with guests, visitors, management and co-workers to their fullest understanding, both in person and on the telephone
Provide legible communication and directions
Understand guest inquires and provide responses
Promote positive relations with all individuals who approach the Front Desk and by telephone
Remain professional and courteous with demanding or difficult guests or situations, in order to turn them to the positive
Focus on the guest needs remaining calm and courteous
Think clearly, quickly and make concise decisions
Prioritize, organize and follow up
Work well under pressure on any arrivals and/or departures within any given period of time
Focus attention on details
Ensure security and confidentiality of guest and hotel information
Ensure security of guest room access
Remain stationary at assigned post for extended periods of time, standing or sitting
Work cohesively with other departments and co-workers as part of a team
Management of all reservation calls and inquiries directed to the hotel in a courteous and efficient manner
Thorough knowledge of all hotel room types, room numbers and rate structure
Handling of all guest inquiries in a prompt and courteous manner, whether personally or by directing
Ability to satisfactorily communicate in English and/or any foreign language with guests, management and co-workers to their fullest understanding
Provide legible communication
Accurately compute valuable mathematical calculations
Familiarity with yield management and cost controls
Enforce hotel's standards, policies and procedures with the Front Office staff
Create and maintain a positive work environment to ensure an excellent work relationship with other departments and to ensure the guest expectations
Be a clear thinker analyze and resolve problems pertaining to hotel standards
Prioritize and organize work assignments and delegate work
Direct performance of staff and follow up with corrections where needed
Train and motivate staff on a daily basis to maintain a cohesive team
Focuses attention on details by doing daily rounds of the guest rooms and public areas
Remain professional and courteous with demanding or difficult guests or situations, in order to turn them to the positive
Ensures security and confidentiality of guest and hotel information
Ensures that all special guest needs and expectations are met and exceeded
Prepares schedules, in order, to ensure budget expectations
Maintains excellent grooming and dress codes for all staff workers
Aware and practices safety and emergency procedures of the hotel
Use utilities and resources in a responsible manner to control wastage