Valet - Memphis Riverline Hotel (Full Time)

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $13.50 - $18.00
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Work Schedule

Flexible
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Benefits

flexible schedule
team environment
Career growth opportunities
Employee Discounts
Paid training
Health Insurance
uniform provided

Job Description

AAA Parking is a family-operated business with over 65 years of established experience in the parking industry. Renowned for combining traditional values with modern professionalism, AAA Parking has consistently delivered superior parking and valet services. The company prides itself on its mission to enhance value by ensuring excellent experiences for both customers and employees alike. Rooted deeply in its core philosophy, AAA Parking maintains the three A's: Attitude, Assistance, and Appearance. These pillars guide every aspect of the company and are the foundation upon which AAA sets its service standards. This commitment ensures that AAA Parking not only meets but exceeds expectations in quality, honesty, and professionalism, establishing it as a trusted name in the market.

Joining AAA Parking as a Valet Attendant offers an exciting opportunity to become an integral part of an esteemed team dedicated to delivering exceptional guest experiences. This role is essential as you become the first and last point of contact for guests, shaping their overall impression of the service and the establishment. The Valet Attendant position focuses on more than just parking cars; it's about creating memorable interactions, showcasing a warm and polished demeanor, and confidently managing vehicles with efficiency and care.

As a Valet Attendant, you will be tasked with greeting guests warmly as they arrive and depart, assisting with door openings, coats, and luggage, as well as providing guests with helpful information about the hotel's services and nearby attractions. Your welcoming attitude and professional presentation will make guests feel valued and well cared for. Coordinating closely with hotel staff and fellow team members ensures smooth and seamless arrivals and departures, fostering a collaborative atmosphere.

Vehicle handling demands careful attention to detail, as you complete valet tickets and conduct vehicle damage checks to protect guests' property and maintain trust. Efficiency and security are paramount while retrieving, parking, and managing vehicle keys, keeping all operations organized and safe. Safety protocols must be rigorously followed, with any incidents promptly reported, guaranteeing security for guests and staff alike.

In addition to practical responsibilities, the role requires commitment to appearance and presentation standards, maintaining a clean and professional look consistent with AAA Parking's image. Keeping the valet area organized and inviting reflects positively on the company and contributes to an overall positive customer experience. The position also champions the AAA’s of Service—attitude, appearance, and assistance—which are core to every action taken, embodying a positive, can-do mindset, impeccable grooming, and a genuine desire to exceed guest expectations.

Ideal candidates are individuals who thrive in dynamic, customer-centric environments and appreciate the value of teamwork and excellent communication. At AAA Parking, you will have the chance to grow professionally within a company that values loyalty, integrity, and dedication. The schedule is flexible, aligning with business demands, and the role allows for active engagement and physical activity throughout shifts. This is a unique opportunity to combine interaction with diverse clientele, physical responsibilities, and service excellence, all within a supportive, family-owned business setting.

Job Requirements

  • Must be at least 18 years old
  • Valid driver’s license with a clean driving record
  • Excellent communication and interpersonal skills
  • Basic English reading, writing, and communication skills
  • Strong attention to detail and ability to handle stressful situations with poise
  • Ability to stand 100% of the shift and meet physical requirements (lift/push/pull up to 20 pounds, carry up to 10 pounds)
  • Flexible schedule based on business needs
  • Successfully pass a background and driving record check
  • Previous experience in hospitality or high-end customer service role preferred

Job Qualifications

  • Must be at least 18 years old
  • Valid driver’s license with a clean driving record
  • Excellent communication and interpersonal skills
  • Basic English reading, writing, and communication skills
  • Strong attention to detail and ability to handle stressful situations with poise
  • Ability to stand 100% of the shift and meet physical requirements (lift/push/pull up to 20 pounds, carry up to 10 pounds)
  • Flexible schedule based on business needs
  • Previous experience in hospitality or high-end customer service role preferred

Job Duties

  • Greet and welcome all arriving and departing guests in a proper manner
  • Communicate and answer all customer questions clearly and professionally
  • Open car and hotel doors for guests as well as assist with coats and luggage
  • Offer information about the services and facilities of the hotel, points of interest, and entertainment attractions
  • Assist guests with special needs or disabilities
  • Fill out valet ticket properly and conduct vehicle damage check
  • Retrieve and park vehicles for guests quickly and efficiently
  • Maintain keys in an organized and secure manner
  • Maintain a clean, professional, and well-groomed appearance at all times, adhering to AAA Parking's uniform and appearance standards
  • Ensure the valet area is clean, organized, and inviting
  • Work closely with the hotel staff to ensure smooth guest arrivals and departures
  • Communicate effectively with colleagues to coordinate valet operations
  • Support team members during busy periods or special events
  • Follow all safety protocols and guidelines to ensure the security of guests and their vehicles
  • Report any accidents, injuries, or incidents to the supervisor immediately
  • Perform routine inspections of the valet area and equipment
  • Maintain a positive, can-do attitude with a passion for providing exceptional service
  • Keep an impeccable grooming and professional appearance reflecting the high standards of our clients and AAA Parking
  • Genuinely desire to assist guests, going above and beyond to exceed their expectations

Job Criteria

Experience

Mid Level (3-7 years)


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