Valet Manager - Tampa Hard Rock

Job Overview

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Employment Type

Full-time
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid Time Off
quarterly incentives

Job Description

The Hard Rock Hotel and Casino in Tampa, Florida, is a premier entertainment destination known for its vibrant atmosphere, world-class amenities, and exceptional customer service. As a part of the globally recognized Hard Rock brand, this location reflects a commitment to delivering an unforgettable experience to every guest. The establishment combines luxurious accommodations, gaming excitement, live entertainment, and exquisite dining options, all set within a dynamic and fast-paced environment. This blend of hospitality and entertainment creates a unique setting for both guests and employees, fostering a culture of excellence and continuous growth. The Hard Rock Hotel and Casino Tampa operates as a 24-hour facility, addressing the diverse needs of its clientele around the clock.

We are currently seeking a qualified Valet Shift Manager to join our team at this bustling location. This role is an excellent opportunity for individuals looking to advance their careers in hospitality management within an energetic and rewarding environment. The Valet Shift Manager will play a crucial role in overseeing the day-to-day valet operations, ensuring they run smoothly and efficiently while maintaining high standards of safety and customer service. This position offers a competitive salary with opportunities for quarterly performance-based incentives, making it a financially rewarding career choice. Additionally, employees become eligible for health insurance benefits after 60 days of employment, alongside paid time off and flexible scheduling due to the 24-hour nature of the operation.

In this role, you will be responsible for managing valet employees during your shift, including coordinating schedules, verifying hours, and addressing any disciplinary matters. Completing daily reports such as shift summaries, disciplinary actions, and damage or claim documentation is a key part of the job. You will ensure that all valet operations comply with established policies and procedures while also attending regular meetings and conferences to stay aligned with company standards and updates. Strong leadership, multitasking abilities, and excellent communication skills are essential to thrive in this fast-paced position. If you have previous experience in valet operations or management, a valid driver’s license with a clean driving record, and a commitment to providing exceptional customer service, this role positions you for success within a vibrant and expanding hospitality organization.

Job Requirements

  • Be at least 18 years of age
  • Carry a valid driver’s license with a clean motor vehicle record
  • Be able to drive both manual and automatic transmission vehicles
  • Have a clean criminal background record
  • Be available to work weekends, nights, and holidays
  • Be flexible with availability
  • Experience with valet parking and/or management experience

Job Qualifications

  • Be at least 18 years of age
  • Carry a valid driver’s license with a clean motor vehicle record
  • Be able to drive both manual and automatic transmission vehicles
  • Have a clean criminal background record
  • Be available to work weekends, nights, and holidays
  • Be flexible with availability
  • Experience with valet parking and/or management experience
  • Proficient computer skills including file management, email communication, data entry, and record keeping
  • Strong verbal and written communication skills
  • Ability to multitask and troubleshoot issues effectively
  • Provide exceptional customer service and handle customer inquiries and problems professionally
  • Maintain a safe workplace and address employee questions and concerns appropriately

Job Duties

  • Completing daily reports like shift reports, disciplinary reports, damage or claim reports
  • Supervising all valet employees, including communicating schedules, verifying hours worked, and addressing any disciplinary issues that arise
  • Maintaining valet operations according to policy and procedure
  • Attending meetings and conferences regularly
  • Managing employee performance and resolving operational issues promptly

Job Criteria

Experience

Mid Level (3-7 years)


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