Valet Manager

Tulsa, OK, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.50 - $27.25

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Telemedicine access

On-site health clinics

401(k) match

Paid vacation

Paid sick time

Bereavement leave

Paid holidays

flexible spending accounts

Maternity/Paternity Leave

voluntary benefits

Performance incentives

Employee referral rewards

discounts

Holiday appreciation gifts

Job Description

Cherokee Nation Entertainment is a prominent hospitality and gaming company recognized as one of the largest and most successful tribal businesses in the United States. The company operates a diverse portfolio of gaming and hospitality brands, including the flagship Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and the Gold Strike Casino Resort in Tunica, Mississippi. Hard Rock Hotel & Casino Tulsa stands as Oklahoma's premier gaming and resort destination, featuring over 2,600 electronic, poker, and table games, a stunning 18-hole championship golf course, multiple food and entertainment venues, and an ultramodern 35,000+ square feet of meeting and convention space. As part of a rich tradition of excellence in hospitality, Cherokee Nation Entertainment not only provides world-class entertainment but also a strong commitment to community well-being and growth.

The Valet Manager role at Hard Rock Hotel & Casino Tulsa is a key leadership position within the full-service hotel environment responsible for overseeing the valet, bell, and transportation departments. This role demands a combination of operational expertise, employee development focus, and superior guest relations skills. The Valet Manager will lead team supervisors and attendants, manage daily operations including traffic flow and vehicle staging, and uphold stringent safety and accountability standards centered on vehicle handling and guest property security. This position is safety-sensitive, requiring adherence to drug testing policies with zero tolerance for positive results, thus ensuring the safety and professionalism of the team.

Working in this role means engaging with a dynamic team in a high-volume environment where operational control and guest satisfaction are paramount. The manager will coordinate staffing levels according to hotel occupancy and event demands, conduct training and performance coaching for staff, and collaborate with other departments like Front Desk to ensure smooth VIP arrivals and superior service experiences. A commitment to company policies, safety procedures, and impeccable appearance standards is essential, alongside maintaining detailed operational logs and conducting damage inspections and incident reviews to sustain a secure environment. As a position offering opportunities to work at the convergence of hospitality and entertainment excellence, the Valet Manager is poised to create memorable guest experiences while ensuring efficient department operation and team cohesion.

Job Requirements

Ability to work flexible hours, including nights, weekends, and holidays
Ability to lift up to 50 lbs and work outdoors in various weather conditions
Ability to work in environments with crowd noise and second-hand smoke
Position is safety-sensitive and subject to drug testing
Drug testing requirement with zero tolerance for positive results, including marijuana, even with medical license

Job Qualifications

Bachelor's degree in hotel management, business administration, or related field preferred
2-4 years of experience in a full-service hotel or hospitality environment, preferably in a leadership role
Previous supervisory or management experience preferred
Strong leadership, organizational, and communication skills
Ability to manage staffing schedules and operational workflow
Strong commitment to customer service and guest satisfaction
Proficiency with Microsoft Office and basic computer systems
Valid driver's license

Job Duties

Oversee daily operations of valet, bell, and transportation departments
Supervise staff and maintain appropriate staffing levels based on occupancy, events, and operational demand
Lead or oversee pre-shift meetings to review expectations, VIP arrivals, events, and occupancy levels
Monitor traffic flow and vehicle staging to ensure efficiency and safety
Ensure proper vehicle handling, key control, ticket tracking, and documentation procedures
Conduct vehicle damage inspections and review incident reports when necessary
Train, coach, and mentor supervisors and valet team members
Enforce company policies, safety procedures, and professional appearance standards
Maintain accurate operational logs and accountability procedures
Coordinate with Front Desk and other departments during VIP arrivals and high-volume periods
Ensure cleanliness and organization of valet offices, key storage areas, and staging locations
Assist with scheduling, staffing plans, and attendance monitoring
Address performance concerns promptly and support employee development
Resolve guest concerns quickly and professionally while maintaining a guest-first service approach
Maintain professionalism and operational control in high-volume environments