Valet Lane Supervisor

SP Plus, a Metropolis company, stands as a pioneering artificial intelligence enterprise focused on revolutionizing real-world parking experiences through innovative computer vision technologies. This advancement facilitates checkout-free parking, eliminating the need for tickets, machines, apps, or credit cards. Customers simply drive in and out, making parking seamless and hassle-free. As the largest parking network in the United States, SP Plus employs over 23,000 individuals across more than 4,000 locations spanning North America and Europe. This extensive network underscores our commitment to improving urban mobility and enhancing everyday convenience for countless drivers.

Our mission is to reinvent parking because it is a critical service that affects everyone in various facets of daily life. Parking is everywhere — at work, shopping centers, entertainment venues, and residential areas. By leveraging technology, SP Plus aims to transform parking into a hassle-free, streamlined experience that saves time and reduces friction. We believe in a future where checkout-free experiences go beyond parking, impacting other aspects of daily life related to living, working, and playing. Our vision is to give people back their most valuable asset, time, by using innovative AI and automation technologies.

We are currently seeking a dedicated and detail-oriented Shift Supervisor for our Tampa, Florida location. This role is integral to maintaining smooth and efficient operations at our parking facilities. The Shift Supervisor will oversee the scheduling and supervision of all shift cashiers, ensuring that operations run in compliance with the city regulations and SP Plus policies. The successful candidate will act as a pivotal support system for both patrons and employees, facilitating excellent customer service and operational accountability.

This position offers an hourly wage ranging from $20.00 to $23.00, inclusive of an estimated tip amount, reflecting our competitive compensation package. Eligible employees also participate in comprehensive benefits plans, including medical, dental, vision insurance, flexible spending accounts, long and short-term disability, life and accident insurance, a 401k retirement plan, and paid time off. We promote an inclusive and equitable workplace culture, actively upholding equal opportunity employment practices to ensure diversity and fairness at all levels.

In this role, you will be responsible for supervision and coordination of cashier shifts, ensuring an adequate number of exit lanes remain open based on city requirements and prevailing conditions. You will also oversee the maintenance and supply management of cashier terminals, monitor and verify atypical transactions, and review the adherence to policies and procedures among contractors’ supervisors and cashiers. The role demands excellent time management skills, attention to detail, and a proactive approach to problem-solving to maintain operational excellence.

Joining SP Plus means becoming part of an innovative company where technology meets real-world applications to create remarkable daily experiences for millions. If you have experience in customer service, preferably within public parking operations, and the capability to lead and support teams effectively, this role offers a rewarding opportunity to grow professionally within a dynamic industry. We invite you to bring your skills and enthusiasm to SP Plus and contribute to transforming parking and mobility experiences.