Valet - LA Jolla Marriott

Towne Park is a well-established company specializing in professional parking management and related guest services. Known for its commitment to exceptional customer service and operational excellence, Towne Park operates numerous parking facilities and valet services across various locations. The company emphasizes creating a welcoming and efficient experience for guests and clients through trained and diligent staff, modern technology, and a focus on safety and customer satisfaction. Towne Park offers competitive, fair, and commensurate compensation tailored to an employee's skills, experience, education, and location, ensuring employees are rewarded appropriately for their contributions. This particular job opportunity is an hourly position with a base pay of $19 per hour plus tips. Employees in eligible job classifications can also enroll in a variety of insurance plans including accident, critical illness, hospital indemnity, and telemedicine benefits as well as participate in the company's 401k retirement savings plan, subject to eligibility and program terms.

The Guest Service Associate role at Towne Park is a vital position responsible for delivering exceptional hospitality services with an attentive, friendly, and efficient approach. This role involves parking and retrieving guest vehicles safely and promptly while providing assistance with guests’ luggage during arrivals and departures where applicable. The associate serves as the face of the company, maintaining a pleasant and professional demeanor with all guests, co-workers, and clients, and greeting guests warmly using their last names to personalize the experience. The position demands excellent customer service skills, attentiveness, good communication, and the ability to anticipate and respond to guest inquiries and needs.

Key responsibilities include parking and retrieving vehicles safely while driving cautiously and slowly, assisting guests with bell services such as luggage storage and delivery, and ensuring the smooth operation of valet services including issuing claim checks and accurately maintaining ticket information for each vehicle. The Guest Service Associate also provides guests with valuable information about the venue’s outlets, amenities, and main attractions, arranges transportation services, and ensures guests are welcomed courteously upon arrival. Operational knowledge covers understanding parking rates, proper collection of fees, and compliance with company policies ensuring efficient and guest-focused services.

This position demands physical stamina and the ability to handle the physical requirements of the job, such as standing or walking for extended periods, lifting luggage or equipment up to considerable weight, and working outdoors in various weather conditions. The role may include occasional travel and requires valid licensure and the ability to operate motor vehicles, preferably with the skill to drive manual transmissions and perform parallel parking. Towne Park places importance on safety, compliance, and professional conduct, with a strong commitment to supporting employees through training, benefits, and a positive work environment to help them thrive in their roles.