Valet Key Booth Attendant-Graveyard-Silver Legacy

Reno, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedules

Career development opportunities

Job Description

Caesars Entertainment is a leading global entertainment company renowned for its iconic resorts, casinos, and hospitality services. With a commitment to creating extraordinary experiences for guests, Caesars Entertainment combines world-class service, innovative entertainment, and elegant accommodations to offer memorable moments in vibrant destinations. Known for its dedication to people, planet, and play, the company embraces social responsibility by enhancing economic development, supporting the wellbeing of team members and communities, and fostering a culture of inclusion and diversity. Caesars Entertainment operates numerous properties across the United States, including the Silver Legacy Resort Casino in Reno, NV, where the Valet Key Booth Attendant position is based.

The Valet Key Booth Attendant role at the Silver Legacy is a vital part of the guest experience, ensuring smooth, efficient, and courteous valet service primarily during graveyard shifts. This full-time, on-site position focuses on managing the valet key system, greeting guests professionally, assisting with vehicle and luggage logistics, and maintaining the valet office environment. The role requires meticulous attention to detail to hang keys correctly, organize valet tickets, and ensure accurate vehicle retrieval. Beyond administrative tasks, the Valet Key Booth Attendant engages with guests by answering questions, managing luggage assistance, and driving guests with oversized vehicles to designated lots, all while exemplifying Caesars’ core values of family-style service, teamwork, inclusion, and safety.

This position demands excellent communication skills and a customer-centric approach to uphold Caesars’ mission of creating spectacular worlds that immerse, inspire, and connect. Attention to cleanliness and orderliness is also part of maintaining a professional venue, with duties including sweeping and wiping down office areas and ensuring areas outside the valet office remain clear of unauthorized parking. Team members in this role operate within a fast-paced work environment that may include exposure to varying temperatures, noise levels, and physical demands such as lifting, bending, and driving.

The company values flexibility, supporting employees who can work various shifts, including nights, weekends, and holidays, with a collaborative attitude that contributes to a positive workplace culture. Caesars Entertainment prides itself on its commitment to equal employment opportunity and accommodations, making it an inclusive employer that values diversity in every aspect of its operations. As a Valet Key Booth Attendant, you will be a key part of delivering exceptional guest service, promoting safety, and contributing to the flawless operation of the valet service team. This is an excellent opportunity for individuals passionate about hospitality and guest satisfaction to build a rewarding career within a prestigious entertainment company that truly values its team.

Job Requirements

Ability to understand and comply with all company and departmental rules and regulations, policies and procedures
Constant direct contact with guests
Fast paced work area that requires directing guests and answering guest questions
Work may be performed in confined areas, entail various conditions of hot, cold, noisy, smoky, dimly lit or brightly illuminated, moving objects, slippery surfaces and exposure to solvents/oils, fumes/odors, dirt/dust
Work requires knowledge and use of electrical, mechanical and computer equipment and flame/heat generated devices
Work may include shift work and be performed inside and outside
Position requires Team Member to enter and exit from the Team Member entrance which entails 2 flights of stairs
Requires seldom bending over, crouching, kneeling, pushing/pulling, lifting/carrying up to 75 lbs., driving
Occasional sitting, standing, walking, balancing
Frequent repetitive use hand with light/firm grasping, finger dexterity, near/far vision acuity, depth perception, field of vision and absence of color blindness
Must be able to perform simple tasks, compile, coordinate, analyze, instruct others and drive a vehicle, follow instructions, influence others, meet time requirements
Must have simple reading, writing, math, clerical, memorization, problem solving, use of independent judgment and decision making skills

Job Qualifications

High school diploma or equivalent
Ability to competently hang keys on the correct hook
Ability to visually recognize numbers
Ability to instruct, listen, divert, persuade, speak clearly and assist guests
Excellent communication skills
Ability to provide internal and external guests with service excellence
Must have excellent interpersonal skills
Ability to meet schedule flexibility including days off, nights, weekends, holidays, and overtime as needed

Job Duties

Hang keys on the keyboard on the proper hook
Remove keys from the keyboard and properly match to the valet ticket numbers
File the valet tickets in the ticket rack provided
Answer phones
Maintain valet office cleanliness
Sweep and wipe cabinets clean
Keep the valet office door closed when absent from the office
Monitor area outside valet office to ensure guests do not park their vehicle without leaving their keys with valet
Move luggage and or contact a bell person for assistance
Pull luggage out of the luggage room for guests when bellmen is unavailable
Drive guests with oversized vehicles to the employee lot and return guests to their vehicles
Proper and safe use of the man-lift
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job-related duties as assigned