Valet - Hilton St. Louis at the Ballpark Hotel - (2nd Shift / 3PM - 11PM) $15.00 an hr. + tips

The position is available at a prestigious hotel known for its commitment to delivering exceptional guest experiences and outstanding hospitality services. This hotel prides itself on an environment where professional etiquette meets genuine care, ensuring every guest feels valued from the moment they arrive until their departure. It operates in the luxury hotel sector, offering top-tier amenities and personalized guest services to a diverse clientele, ranging from business travelers to vacationing families and high-profile visitors. As a part of a highly respected hospitality chain, this establishment is committed to maintaining its reputation for excellence by hiring staff that embody its core values of respect, efficiency, and friendliness.

The role of the Valet/Guest Service Associate is pivotal in shaping guests' first and last impressions of the hotel. This position requires highly motivated individuals who are enthusiastic about providing aggressive hospitality, a dynamic approach that emphasizes proactive, attentive, and memorable guest interactions. The associate will be responsible for greeting guests promptly within 30 seconds of arrival, ensuring the parking and retrieval of vehicles with efficiency and care, and maintaining a professional demeanor throughout their shift. Working closely with both guests and hotel staff, this role demands exceptional communication skills, a friendly attitude, and the ability to thrive in a fast-paced outdoor environment.

Valet/Guest Service Associates will engage in a variety of duties including welcoming guests, opening doors, providing directions and information about the hotel and its amenities, and ensuring that all aspects of the guests’ valet experience are seamless and memorable. The role emphasizes physical activity, including standing for the entire shift and handling the physical requirements necessary for the job, such as lifting, pushing, and pulling items up to 20 pounds. The position also requires adherence to dress and grooming standards set by AAA Parking policies, instilling a professional image at all times.

Ideal candidates will have at least one year of customer service experience, preferably in a hospitality or luxury service setting. They must possess a valid driver's license with a clean driving record and demonstrate excellent interpersonal and communication abilities. Candidates should be comfortable working outdoors in varying weather conditions and handling possible exposure to exhaust fumes. Flexibility in scheduling is essential to meet the variable demands of the hotel’s business needs, including weekends, evenings, and holidays.

This role not only offers a chance to be part of a prestigious hospitality brand but also provides opportunities for personal and professional growth within the industry. By delivering fast, fun, friendly, and professional services, Valet/Guest Service Associates contribute directly to guest satisfaction and loyalty, paving the way for continued success of the hotel. Joining this team means embracing a culture of Aggressive Hospitality where every interaction aims to exceed guest expectations and create lasting positive memories.