Job Overview
Compensation
Hourly
Exact $17.00
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading hospitality services company dedicated to creating memorable and exceptional experiences for millions of patients, visitors, and guests every day. With a strong commitment to hospitality excellence, Towne Park operates in various locations, providing parking management and guest services tailored to the unique needs of hotels, medical centers, and entertainment venues. The company prides itself on a culture where employees can make a meaningful impact through their work, fostering an environment that values compassion, professionalism, and guest satisfaction. Towne Park encourages its team members to go beyond the ordinary, helping guests feel welcomed, valued, and cared for throughout their stay. Employees enjoy a rewarding career experience in a dynamic and fast-paced setting focused on delivering smiles and positive interactions.
The Guest Service Associate role at Towne Park is vital to maintaining the company's reputation for exceptional customer care. This position requires a friendly, attentive, and efficient individual who will be responsible for parking and retrieving guest vehicles safely while providing courteous assistance with luggage and other guest needs. The associate serves as a brand ambassador, welcoming guests with professionalism, using their last names during interactions, and ensuring guests have all the information needed for a pleasant visit. The role demands a combination of great interpersonal skills, physical stamina, and a strong sense of responsibility. This position offers an hourly base pay of $17 and requires availability during mornings, evenings, overnight hours, and weekends.
Working as a Guest Service Associate means more than just performing tasks; it means creating positive impressions and making guests’ experiences memorable. Associates will assist with various guest requests, from directing visitors to local attractions to managing parking operations with accuracy and care. Towne Park provides opportunities for employees to grow professionally while making a real difference in the daily lives of the people they serve. Seasonal and temporary roles are available but may not include eligibility for certain benefits.
The job also involves physical demands such as handling luggage and working outdoors in different weather conditions, so candidates must be prepared for a physically active work environment. Towne Park supports inclusivity and offers reasonable accommodations to help individuals with disabilities perform essential job functions. The company fosters a work atmosphere that values teamwork, integrity, and dedication, ensuring that every team member contributes to the overall guest experience and company success.
The Guest Service Associate role at Towne Park is vital to maintaining the company's reputation for exceptional customer care. This position requires a friendly, attentive, and efficient individual who will be responsible for parking and retrieving guest vehicles safely while providing courteous assistance with luggage and other guest needs. The associate serves as a brand ambassador, welcoming guests with professionalism, using their last names during interactions, and ensuring guests have all the information needed for a pleasant visit. The role demands a combination of great interpersonal skills, physical stamina, and a strong sense of responsibility. This position offers an hourly base pay of $17 and requires availability during mornings, evenings, overnight hours, and weekends.
Working as a Guest Service Associate means more than just performing tasks; it means creating positive impressions and making guests’ experiences memorable. Associates will assist with various guest requests, from directing visitors to local attractions to managing parking operations with accuracy and care. Towne Park provides opportunities for employees to grow professionally while making a real difference in the daily lives of the people they serve. Seasonal and temporary roles are available but may not include eligibility for certain benefits.
The job also involves physical demands such as handling luggage and working outdoors in different weather conditions, so candidates must be prepared for a physically active work environment. Towne Park supports inclusivity and offers reasonable accommodations to help individuals with disabilities perform essential job functions. The company fosters a work atmosphere that values teamwork, integrity, and dedication, ensuring that every team member contributes to the overall guest experience and company success.
Job Requirements
- High school diploma or GED
- Valid driver’s license for applicable state or commutable distance
- One month related experience or training
- Knowledge of customer and personal service principles
- Ability to communicate effectively in English
- Ability to perform mathematical calculations related to the job
- Physical ability to perform job functions including lifting and outdoor work
- Availability for open AM/PM, overnight and weekend shifts
- Willingness to follow established procedures and operational instructions
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state of employment or within a commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to present information effectively in one-on-one and small group situations
- Ability to add and subtract three digit numbers, multiply and divide with tens and hundreds
- Ability to perform arithmetic operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with guests, co-workers and clients
- Greet guests within five feet using guest last names
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Post up in designated areas when not completing tasks
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide guests with information about outlets, meeting rooms, amenities and local attractions
- Deliver messages, items and guest amenities as requested
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks after receiving vehicle keys
- Collect claim checks before issuing keys
- Complete and maintain all ticket information including key tag, guest folio, vehicle location, damage survey and claim check receipt
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
No experience required
Job Location
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