Valet - Embassy Suites Denver Downtown

Towne Park is a leading provider of parking solutions, specializing in valet and self-parking services for a diverse clientele including airports, hotels, residential communities, and commercial venues. Known for its commitment to excellence and superior customer service, Towne Park focuses on delivering seamless and efficient parking experiences that enhance guest satisfaction. The company operates with a strong emphasis on safety, professionalism, and hospitality, ensuring its associates are trained to meet the highest standards in the industry. With competitive compensation, inclusive benefits, and a supportive work environment, Towne Park aims to attract and retain dedicated team members who value quality service and teamwork.

The Guest Service Associate position at Towne Park is a critical role responsible for creating memorable guest experiences through attentive, friendly, and efficient hospitality services. This role involves greeting guests warmly, assisting with luggage, providing directions, and managing the safe parking and retrieval of vehicles. The associate plays a key part in representing Towne Park’s values by maintaining professionalism and courtesy while performing all duties. This position offers a competitive hourly wage of $19.29 plus tips and is open for all shifts including overnight hours, catering to a flexible workforce. In addition to earning tips, employees have access to various benefits such as accident and critical illness insurance, hospital indemnity coverage, telemedicine services, and the opportunity to participate in a 401k retirement plan.

As a Guest Service Associate, the individual will handle several responsibilities with precision and care. These include welcoming guests promptly with a friendly attitude, using guest names during interactions to personalize service, explaining parking procedures and rates, issuing and collecting claim checks, and ensuring all vehicle information is accurately recorded. The associate also assists guests with shuttle services and luggage, maintains the appearance of designated areas, and responds to guest inquiries about the facility and local attractions. Safety is paramount as the associate is expected to park and retrieve guest vehicles carefully, operating manual transmissions and performing parallel parking as required.

Physical demands of this job include the ability to exert various levels of force, sometimes lifting up to 100 pounds occasionally and standing or walking for extended periods, often in outdoor environments subject to extreme weather conditions. Towne Park values inclusivity and makes reasonable accommodations for individuals with disabilities to support successful performance of all essential functions. Overall, this is an engaging role for individuals who thrive in customer-facing positions, enjoy active work environments, and take pride in contributing to excellent guest experiences in a well-established company committed to growth and employee development.