Towne Park, LLC logo

Valet Drivers/Cleveland Clinic - Flexible Scheduling Available for 24 Hour Operations/$15-$17 per ho

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $15.00 - $17.00
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Work Schedule

Day Shifts
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Benefits

accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan

Job Description

Towne Park is a leading hospitality services company dedicated to delivering exceptional guest experiences through attentive and compassionate service. The organization values making a positive impact in the lives of millions of patients, visitors, and guests they serve daily. Whether easing the anxiety of a patient and their family, creating memorable experiences for guests in new cities, or supporting fellow team members, Towne Park commits to brightening days and fostering smiles. With a company culture centered around respect, warmth, and professionalism, Towne Park offers more than just a job - it offers a rewarding career with opportunities for personal and professional growth. Through its steadfast commitment to customer satisfaction and employee well-being, Towne Park has established itself as a reputable and trusted name in the hospitality industry.

The role of Guest Service Associate at Towne Park plays a critical part in delivering the company’s promise of exceptional hospitality. This position is responsible for providing attentive, friendly, and efficient service to guests, ensuring their comfort, safety, and overall satisfaction. Key responsibilities include parking and retrieving guest vehicles safely and promptly, assisting guests with luggage and bell services, and providing helpful information about the facility and local attractions. Guest Service Associates are expected to maintain a professional demeanor, greet guests warmly using their last names, and handle guest inquiries with courtesy. Working shifts that include days, evenings, or overnights with rotating weekends and holidays, this role offers flexibility for both full-time and part-time associates. Compensation ranges from $15 to $17 per hour plus daily cash tips, recognizing the value each associate brings to the team. Towne Park also offers a comprehensive benefits package for eligible employees, including various insurance plans and a 401(k) retirement savings plan. The position requires physical endurance and the ability to work outdoors in varying weather conditions, reflecting the dynamic and engaging nature of the role. Towne Park encourages applicants who are committed to making a meaningful difference through excellent service and guest relations to join their team and experience a fulfilling career path.

Job Requirements

  • High school diploma or equivalent
  • Valid driver’s license for applicable state or commutable distance
  • One month related experience or training
  • Ability to communicate clearly in English
  • Ability to perform basic math operations including addition, subtraction, multiplication and division
  • Physical ability to lift up to 100 pounds occasionally and up to 50 pounds frequently
  • Ability to work outdoors in various weather conditions
  • Availability to work flexible shifts including nights, weekends, and holidays
  • Ability to drive vehicles safely and cautiously
  • Skill in customer service and handling guest inquiries
  • Willingness to follow established procedures and operational guidelines

Job Qualifications

  • High school diploma or general education degree (GED)
  • Must hold a valid driver’s license for the state you are applying to work or within a commutable distance
  • One month related experience or training or equivalent combination of education and experience
  • Knowledge of principles and processes for providing customer and personal services
  • Ability to read and write standard English language
  • Ability to read and comprehend simple instructions, short correspondence and memos
  • Ability to write simple correspondence
  • Ability to effectively present information in one-on-one and small group situations
  • Ability to add and subtract three digit numbers and perform multiplication and division with 10s and 100s using American money
  • Ability to understand 24 hour and military time systems
  • Ability to understand rates applicable to time passed
  • Ability to operate a manual transmission is highly desirable
  • Perform parallel parking

Job Duties

  • Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
  • Acknowledge and greet guests within five feet with a professional and friendly demeanor
  • Use guest last names during interactions
  • Use salutation of the day and welcome guests to the location
  • Practice proper Towne Park phone etiquette
  • Post up in designated areas when not completing tasks
  • Park and retrieve vehicles while driving slowly and cautiously
  • Assist guests with bell services and luggage storage as needed
  • Open all vehicle and hotel doors for guests
  • Assist guests with directions, taxis, reservations and other inquiries
  • Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
  • Deliver messages, items and/or guest amenities as requested
  • Shuttle guests to appropriate places that are approved by the location
  • Explain parking rates and retrieval procedures to guests upon arrival
  • Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
  • Consistently complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
  • Consistently complete location on all key tags after parking vehicle
  • Calculate and collect revenue for vehicles when needed

Job Criteria

Experience

No experience required


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