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Valet Drivers - St Mary's Hospital - Madison

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $13.00 - $17.00
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Work Schedule

Standard Hours
Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
401k Retirement Plan

Job Description

Towne Park is a reputable parking management company renowned for delivering exceptional valet and parking solutions. With a commitment to quality service and customer satisfaction, Towne Park operates in various locations, including healthcare facilities like St Mary's Hospital in Madison. Their dedication to providing a positive guest experience distinguishes them as a trusted partner in the hospitality and parking industry. They focus on creating seamless parking experiences through professional valet services while maintaining safety and efficiency.

The company is currently hiring Valet Drivers for St Mary's Hospital, located in Madison. This role is designed for those who value customer service and have a friendly, professional demeanor. Valet Drivers at Towne Park will be responsible for parking and retrieving guest vehicles promptly and safely, assisting guests with luggage, and ensuring a welcoming experience from arrival to departure. This position offers a competitive starting pay ranging from $13 to $17 per hour, with additional income from tips, typically between $4 and $6 per hour. The work schedule is convenient, running Monday through Friday from 10am to 6pm or flexible hours between 6am and 8pm, without late nights, weekends, or holidays, making it an ideal role for work-life balance.

The Valet Driver role does not require previous experience, making it an excellent entry-level opportunity for those looking to enter the hospitality or customer service field. Employees are eligible for various benefits, including medical, dental, and vision insurance for full and part-time staff. Additional benefits include accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and participation in the company’s 401k retirement savings plan, subject to eligibility based on job classification, length of employment, and hours worked.

Towne Park emphasizes a supportive work environment where employees can develop their skills while contributing to a positive guest experience. Valet Drivers interact directly with guests, requiring excellent communication skills, a friendly approach, and the ability to perform physical tasks such as handling luggage and operating vehicles safely, including parallel parking and the operation of manual transmissions, which is highly desirable. The job requires a valid driver’s license and the ability to adhere to established protocols to ensure safety and efficiency.

In summary, the Valet Driver position at Towne Park for St Mary’s Hospital offers a stable, rewarding opportunity with competitive pay and comprehensive benefits in a professional, customer-focused environment. It suits individuals who enjoy working in a fast-paced, guest-oriented setting and those who take pride in delivering excellent service with attention to detail and safety.

Job Requirements

  • High school diploma or GED
  • Valid driver’s license
  • One month related experience or equivalent education and experience
  • Ability to provide friendly and professional customer service
  • Ability to operate vehicles safely
  • Ability to perform physical labor such as lifting and standing for long periods
  • Ability to work Monday through Friday with flexible hours between 6am and 8pm
  • Ability to communicate effectively in English
  • Ability to work outdoors in various weather conditions
  • Ability to lift up to 100 pounds occasionally
  • Ability to follow established procedures and guidelines

Job Qualifications

  • High school diploma or general education degree (GED)
  • Must hold a valid driver’s license for the state of employment or commutable distance
  • One month related experience or equivalent combination of education and experience
  • Knowledge of customer and personal service principles and processes
  • Ability to read and write standard English
  • Ability to follow simple instructions and correspondence
  • Ability to present information effectively in one-on-one and small group situations
  • Basic arithmetic skills including addition, subtraction, multiplication and division
  • Ability to understand 24 hour and military time systems
  • Ability to understand applicable rates
  • Ability to operate a manual transmission is highly desirable
  • Ability to perform parallel parking

Job Duties

  • Maintain pleasant, friendly and professional demeanor with guests, co-workers and clients
  • Acknowledge and greet guests within five feet using professional and friendly manner
  • Use guest last names during interactions
  • Use salutation of the day and welcome guests to the location
  • Practice proper Towne Park phone etiquette
  • Post up in designated areas when not completing tasks
  • Park and retrieve vehicles while driving slowly and cautiously
  • Assist guests with bell services and luggage storage
  • Open vehicle and hotel doors for guests
  • Assist guests with directions, taxis, reservations and inquiries
  • Provide information about outlets, meeting rooms, amenities and local attractions
  • Deliver messages, items and guest amenities as requested
  • Shuttle guests to approved locations
  • Explain parking rates and retrieval procedures
  • Issue claim checks after receiving vehicle keys and collect claim checks before issuing keys
  • Complete and maintain all ticket information including key tags, guest folios, vehicle locations and damage surveys
  • Calculate and collect revenue when necessary

Job Criteria

Experience

No experience required


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