
Job Overview
Employment Type
Temporary
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading hospitality services company that prides itself on delivering exceptional guest experiences through attentive and compassionate service. With a commitment to creating smiles and making a positive impact on every guest, Towne Park serves millions of patients, visitors, and guests across various locations. The company is renowned for its professional approach to hospitality, which touches lives by providing comfort, convenience, and memorable interactions. Towne Park’s employment culture emphasizes making a real difference in the day-to-day lives of guests, clients, and team members alike. By fostering an environment of respect, efficiency, and friendliness, the organization helps its employees build rewarding careers that extend beyond just a job.
Towne Park is currently looking for a Guest Service Associate to join its hospitality team. This role is pivotal in ensuring guests receive top-notch service by attentively meeting their needs and exceeding expectations. The Guest Service Associate is expected to maintain a pleasant and professional demeanor while interacting with guests, co-workers, and clients, creating a welcoming atmosphere from the moment guests arrive until their departure. The position involves various hands-on duties such as safely parking and retrieving guest vehicles, assisting with luggage, providing helpful information about local amenities, and ensuring parking processes run smoothly. Towne Park values safety, efficiency, and exemplary customer service, all of which are core to the Guest Service Associate’s responsibilities.
The role accommodates a flexible work schedule including weekdays, weekends, holidays, and multiple shifts, making it suitable for candidates seeking diverse work hour options. Towne Park offers competitive compensation based on skills, experience, education, and location, which ensures fair pay aligned with industry standards. Additionally, employees become eligible for myriad benefits including accident, critical illness, and hospital indemnity insurance, telemedicine services, and participation in a 401k retirement savings program, depending on their classification and tenure with the company.
Overall, the Guest Service Associate position at Towne Park provides an excellent opportunity to join a reputable hospitality company where making an impact one guest at a time is paramount. Candidates who thrive in dynamic, guest-focused environments and possess a genuine desire to enhance visitor experiences will find this role both fulfilling and rewarding. By joining Towne Park, associates are empowered to contribute to a team that values kindness, professionalism, and service excellence, all while building a meaningful career in hospitality.
Towne Park is currently looking for a Guest Service Associate to join its hospitality team. This role is pivotal in ensuring guests receive top-notch service by attentively meeting their needs and exceeding expectations. The Guest Service Associate is expected to maintain a pleasant and professional demeanor while interacting with guests, co-workers, and clients, creating a welcoming atmosphere from the moment guests arrive until their departure. The position involves various hands-on duties such as safely parking and retrieving guest vehicles, assisting with luggage, providing helpful information about local amenities, and ensuring parking processes run smoothly. Towne Park values safety, efficiency, and exemplary customer service, all of which are core to the Guest Service Associate’s responsibilities.
The role accommodates a flexible work schedule including weekdays, weekends, holidays, and multiple shifts, making it suitable for candidates seeking diverse work hour options. Towne Park offers competitive compensation based on skills, experience, education, and location, which ensures fair pay aligned with industry standards. Additionally, employees become eligible for myriad benefits including accident, critical illness, and hospital indemnity insurance, telemedicine services, and participation in a 401k retirement savings program, depending on their classification and tenure with the company.
Overall, the Guest Service Associate position at Towne Park provides an excellent opportunity to join a reputable hospitality company where making an impact one guest at a time is paramount. Candidates who thrive in dynamic, guest-focused environments and possess a genuine desire to enhance visitor experiences will find this role both fulfilling and rewarding. By joining Towne Park, associates are empowered to contribute to a team that values kindness, professionalism, and service excellence, all while building a meaningful career in hospitality.
Job Requirements
- high school diploma or general education degree (GED)
- valid driver’s license for the state applying to work or within a commutable distance
- one (1) month related experience or equivalent combination of education and experience
- knowledge of customer and personal service principles
- ability to read, write and comprehend standard English
- ability to present information effectively
- basic math skills including addition, subtraction, multiplication and division
- ability to understand 24 hour time and rates
- ability to perform parallel parking
- ability to operate a manual transmission is highly desirable
Job Qualifications
- high school diploma or general education degree (GED)
- valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
- one (1) month related experience and/or training or equivalent combination of education and experience
- knowledge of principles and processes for providing customer and personal services
- ability to read and write standard English language
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to write simple correspondence
- ability to effectively present information in one-on-one and small group situations to guests, clients and other employees
- ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- ability to understand 24 hour and military time systems
- ability to understand rates applicable to time passed
- ability to operate a manual transmission is highly desirable
- perform parallel parking
Job Duties
- maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- acknowledges and greets guests within five feet with a professional and friendly demeanor
- uses guest last names during interactions
- uses salutation of the day and welcomes guests to the location
- practices proper Towne Park phone etiquette
- parks and retrieves vehicles while driving slowly and cautiously
- assists guests with bell services and luggage storage as needed
- opens all vehicle and hotel doors for guests
- assists guests with directions, taxis, reservations and other inquiries
- provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- delivers messages, items and/or guest amenities as requested
- shuttles guests to appropriate places that are approved by the location
- explains parking rates and retrieval procedures to guests upon arrival
- issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- calculates and collects revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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