Job Overview
Employment Type
Temporary
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $11.50
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k retirement savings plan
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
Job Description
Towne Park is a leading provider of professional parking and mobility services, operating in premier locations including large urban centers, airports, hotels, and entertainment venues. With a commitment to delivering exceptional guest experiences, Towne Park integrates efficient operations with outstanding customer service to enhance the overall hospitality journey. Their client list includes high-profile hotels such as the Hilton Hotel in Downtown Cleveland, known for its downtown convenience and luxury accommodations. Towne Park supports the hospitality industry by providing valet and parking services that uphold high standards of professionalism and customer care.
The role of Valet Driver at the Hilton Hotel Downtown Cleveland is an excellent opportunity for individuals seeking employment in the hospitality and service industry with no prior experience necessary. This position offers a starting pay of $11.50 per hour plus daily cash tips which can range from $5 to $15 per hour, with additional bonus pay available for overnight shifts. The role requires a friendly, dependable individual committed to delivering personalized guest services in a fast-paced environment. Responsibilities include safely parking and retrieving guest vehicles, assisting guests with luggage, and providing information about the hotel and surrounding area. Employees enjoy shifts available throughout weekdays, evenings, weekends, and holidays, creating flexibility for various scheduling needs.
This position is a blend of customer service and operational duties, designed for individuals who enjoy interacting with people while performing physical tasks outdoors. An understanding of the importance of safety, efficiency, and a warm hospitality approach is essential. Towne Park encourages career growth and professional development, offering benefits such as medical, dental, vision insurance, 401k retirement savings plan, and additional insurance options like accident and critical illness coverage, subject to eligibility. Employees are supported with training and the opportunity to work in a professional and supportive team environment. This entry-level job supports those looking to begin or advance a career in hospitality or customer service sectors, with potential for advancement within Towne Park's nationwide operations or the Hilton brand.
Ideal candidates should be at least 18 years old, have a valid driver’s license with a clean driving record, and be able to pass background and drug screening. The job demands physical fitness, including the ability to lift and exert force with some frequency and the stamina to work outdoors in varying weather conditions. The role requires clear communication skills, basic math, the ability to follow procedures, and a proactive attitude toward guest satisfaction. Overall, the Valet Driver position at the Hilton Hotel Downtown Cleveland offers a dynamic work environment that combines hospitality with operational excellence, providing competitive pay, significant tips, comprehensive benefits, and the rewarding experience of helping guests enjoy their stay with courteous, professional service.
The role of Valet Driver at the Hilton Hotel Downtown Cleveland is an excellent opportunity for individuals seeking employment in the hospitality and service industry with no prior experience necessary. This position offers a starting pay of $11.50 per hour plus daily cash tips which can range from $5 to $15 per hour, with additional bonus pay available for overnight shifts. The role requires a friendly, dependable individual committed to delivering personalized guest services in a fast-paced environment. Responsibilities include safely parking and retrieving guest vehicles, assisting guests with luggage, and providing information about the hotel and surrounding area. Employees enjoy shifts available throughout weekdays, evenings, weekends, and holidays, creating flexibility for various scheduling needs.
This position is a blend of customer service and operational duties, designed for individuals who enjoy interacting with people while performing physical tasks outdoors. An understanding of the importance of safety, efficiency, and a warm hospitality approach is essential. Towne Park encourages career growth and professional development, offering benefits such as medical, dental, vision insurance, 401k retirement savings plan, and additional insurance options like accident and critical illness coverage, subject to eligibility. Employees are supported with training and the opportunity to work in a professional and supportive team environment. This entry-level job supports those looking to begin or advance a career in hospitality or customer service sectors, with potential for advancement within Towne Park's nationwide operations or the Hilton brand.
Ideal candidates should be at least 18 years old, have a valid driver’s license with a clean driving record, and be able to pass background and drug screening. The job demands physical fitness, including the ability to lift and exert force with some frequency and the stamina to work outdoors in varying weather conditions. The role requires clear communication skills, basic math, the ability to follow procedures, and a proactive attitude toward guest satisfaction. Overall, the Valet Driver position at the Hilton Hotel Downtown Cleveland offers a dynamic work environment that combines hospitality with operational excellence, providing competitive pay, significant tips, comprehensive benefits, and the rewarding experience of helping guests enjoy their stay with courteous, professional service.
Job Requirements
- high school diploma or general education degree (GED)
- a valid driver’s license and clean driving record
- must be at least 18 years of age
- able to pass a criminal background and drug screen
Job Qualifications
- high school diploma or general education degree (GED)
- a valid driver’s license and clean driving record
- must be at least 18 years of age
- able to pass a criminal background and drug screen
- one (1) month related experience and/or training or equivalent combination of education and experience
- knowledge of principles and processes for providing customer and personal services
- ability to read and write standard English language
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to write simple correspondence
- ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- ability to understand 24 hour and military time systems
- ability to understand rates applicable to time passed
- ability to operate a manual transmission is highly desirable
- perform parallel parking
Job Duties
- maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- acknowledges and greets guests within five feet with a professional and friendly demeanor
- uses guest last names during interactions
- uses salutation of the day and welcomes guests to the location
- practices proper Towne Park phone etiquette
- posts up in designated areas when not completing tasks
- parks and retrieves vehicles while driving slowly and cautiously
- assists guests with bell services and luggage storage as needed
- opens all vehicle and hotel doors for guests
- assists guests with directions, taxis, reservations and other inquiries
- provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- delivers messages, items and/or guest amenities as requested
- shuttles guests to appropriate places that are approved by the location
- explains parking rates and retrieval procedures to guests upon arrival
- issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- consistently completes location on all key tags after parking vehicle
- calculates and collects revenue for vehicles when needed
Job Criteria
Experience
No experience required
Job Location
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