Valet Drivers - Downtown Des Moines' top luxury hotels

Des Moines, IA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $9.00 - $12.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

medical benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Bonus Pay

Job Description

Towne Park is a leading provider of parking and valet services, dedicated to delivering exceptional guest experiences across numerous premier properties, including top hotels in downtown Des Moines. With a strong commitment to customer service, safety, and professionalism, Towne Park ensures that every interaction reflects a standard of excellence and hospitality. The company offers a dynamic work environment that values diversity, teamwork, and community engagement, aiming to create a positive and welcoming atmosphere for both employees and guests. Their operations prioritize safety protocols, comprehensive training, and employee benefits to foster a supportive workplace culture. As one of the most recognized names in the parking industry, Towne Park continues to innovate and expand its services while maintaining a high level of service quality in each location it serves.

The Valet Driver position at Towne Park encompasses a vital role in providing hospitality services to guests at downtown Des Moines’ top hotels. This role involves the safe and efficient parking and retrieval of guest vehicles, assisting with luggage handling, and ensuring an overall smooth and welcoming experience. Valet drivers play a crucial part in the initial and final impressions guests receive, making strong interpersonal skills and attention to detail essential. The job offers a flexible schedule covering all shifts, including weekdays, weekends, and holidays, giving prospective employees an opportunity to find hours that suit them. Starting pay ranges from $10 to $11 per hour, with additional daily cash tips estimated between $9 and $12 per hour, enhancing overall earnings. Select shifts also qualify for bonus pay, reflecting Towne Park's commitment to rewarding dependable and hardworking employees.

Towne Park provides medical benefits to both full-time and part-time employees, underscoring its dedication to employee well-being. Additional benefits include enrollment eligibility for accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and participation in the company’s 401k retirement savings plan. The position is suitable for individuals without prior experience, as Towne Park offers training to build customer service and operational skills. The role requires physical stamina since it demands standing, walking, lifting heavy objects, and working outdoors in a variety of weather conditions. This is an excellent opportunity for motivated individuals seeking a customer-facing role in a reputable company with competitive pay, comprehensive benefits, and growth potential within the hospitality and service industry.

Job Requirements

Must hold a valid driver’s license for the state or within a commutable distance
Ability to perform duties with specific directions and operational guidelines
Capacity to lift up to 100 pounds occasionally and up to 50 pounds frequently
Ability to stand, walk, run, climb stairs, balance, stoop, kneel, crouch, or crawl
Willingness to work outdoors in various weather conditions including extreme heat and cold
Ability to talk and hear regularly during work
Ability to maintain a professional and friendly demeanor with guests and coworkers
Availability to work weekdays, weekends, holidays and all shifts
Willingness to travel up to 5 percent
Capacity to follow established practices and procedures with frequent supervision

Job Qualifications

High school diploma or general education degree (GED)
Valid driver’s license for the state or commutable distance
One month related experience or equivalent education and training
Knowledge of customer and personal service principles and processes
Ability to read, write and comprehend simple instructions and correspondence
Ability to effectively present information in one-on-one and small group situations
Ability to perform basic arithmetic including addition, subtraction, multiplication, and division with money
Understanding of 24 hour and military time systems
Ability to understand applicable rates and charges
Manual transmission driving skills highly desirable
Ability to perform parallel parking

Job Duties

Provides exceptional hospitality services to guests in an attentive, friendly and efficient manner
Parks and retrieves guest vehicles safely and promptly
Assists guests with luggage delivery and pick up where applicable
Greets guests within five feet with a professional and friendly demeanor using guest last names
Uses appropriate greetings and practices proper phone etiquette
Posts up in designated areas when not performing tasks
Assists guests with directions, taxis, reservations, and inquiries
Provides information about facility amenities and local attractions
Delivers messages, items, and guest amenities as requested
Shuttles guests to approved locations
Explains parking rates and retrieval procedures
Issues claim checks after receiving vehicle keys and collects claim checks prior to key return
Completes and maintains ticket information including key tags, guest folio, vehicle location, damage survey, and claim check receipts
Calculates and collects revenue when necessary