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Valet Driver - Nebraska Methodist Hospital

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Exact $14.00
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Work Schedule

Standard Hours
Day Shifts
Weekend Shifts
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Benefits

accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan

Job Description

Towne Park is a distinguished hospitality services company dedicated to creating exceptional experiences and lasting smiles for millions of patients, visitors, and guests daily. With a strong commitment to compassionate service, Towne Park exemplifies a culture where every interaction matters by easing anxieties and enhancing guest satisfaction across multiple locations including hospitals and other key venues. This company prioritizes respect, professionalism, and a welcoming atmosphere, emphasizing the impact their employees make on the community through diligent and considerate service.

The role of Valet Driver at Nebraska Methodist Hospital in Omaha presents an exciting opportunity to join Towne Park's dynamic team. This position is pivotal in delivering superior guest service by providing prompt and safe parking and retrieval of vehicles, as well as assisting guests with luggage handling during their arrivals and departures. No prior experience is required, making it an excellent starting point for individuals seeking to enter the hospitality industry. The starting pay for this role is $14 per hour plus tips ranging between $4 and $6 per hour, making it a competitive offer for part-time weekend mornings and evenings or full-time mid shifts. Working at Towne Park means more than just a paycheck — it is an opportunity to contribute to the comfort and convenience of visitors, creating memorable experiences through professionalism and genuine hospitality.

Employees in this role will maintain positive interactions with guests, reflecting Towne Park's values through friendly greetings, effective communication, and attentive assistance. Valet Drivers are responsible for executing their duties with care and precision, including opening vehicle and hotel doors, offering helpful information on local amenities and transportation options, and ensuring accurate ticketing and revenue collection. Safety is paramount when driving vehicles on behalf of guests, and Towne Park provides a supportive environment where adhering to established protocols ensures both guest satisfaction and employee confidence.

Towne Park’s employment package includes eligibility for various insurance options like accident, critical illness, and hospital indemnity insurance, along with telemedicine benefits and participation in the company’s 401k retirement plan, subject to eligibility based on job classification and tenure. These benefits underscore Towne Park’s commitment to employee well-being beyond the workday. While seasonal and temporary employees may not qualify for all benefits, regular employees experience a balanced work environment designed to promote professional growth and work-life harmony.

This position requires some physical demands and the ability to work in outdoor conditions, which reflects the authentic nature of valet service work. Candidates will need to demonstrate a clean driving record, a valid driver's license, and the ability to pass background and drug screenings. Towne Park values skills such as effective communication, basic math proficiency for transactions, and the ability to understand and explain procedures to guests clearly. The role also offers the chance to develop expertise in customer interaction, vehicle handling including manual transmission operation, and service efficiency in a fast-paced, friendly setting. Joining Towne Park means becoming part of a team that valued every smile as a measure of success and prides itself on delivering hospitality excellence.

Job Requirements

  • High school diploma or equivalent
  • A valid driver’s license with a clean driving record
  • Must be at least 18 years old
  • Ability to pass criminal background check and drug screening
  • One month related experience or equivalent combination of education and experience
  • Knowledge of customer and personal service principles and processes
  • Ability to perform duties in outdoor weather conditions
  • Physical ability to lift up to 100 pounds occasionally
  • Ability to stand or sit for extended periods
  • Ability to communicate effectively in English

Job Qualifications

  • High school diploma or general education degree (GED)
  • A valid driver’s license and clean driving record
  • Must be at least 18 years of age
  • Ability to read and write standard English language
  • Ability to read and comprehend simple instructions, short correspondence and memos
  • Ability to write simple correspondence
  • Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
  • Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
  • Ability to perform these operations using units of American money
  • Ability to understand 24 hour and military time systems
  • Ability to understand rates applicable to time passed
  • Ability to operate a manual transmission is highly desirable
  • Perform parallel parking

Job Duties

  • Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
  • Acknowledges and greets guests within five feet with a professional and friendly demeanor
  • Uses guest last names during interactions
  • Uses salutation of the day and welcomes guests to the location
  • Practices proper Towne Park phone etiquette
  • Posts up in designated areas when not completing tasks
  • Parks and retrieves vehicles while driving slowly and cautiously
  • Assists guests with bell services and luggage storage as needed
  • Opens all vehicle and hotel doors for guests
  • Assists guests with directions, taxis, reservations and other inquiries
  • Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
  • Delivers messages, items and/or guest amenities as requested
  • Shuttles guests to appropriate places that are approved by the location
  • Explains parking rates and retrieval procedures to guests upon arrival
  • Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
  • Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
  • Consistently completes location on all key tags after parking vehicle
  • Calculates and collects revenue for vehicles when needed

Job Criteria

Experience

No experience required


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