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Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Range $15.00 - $25.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Gaylord Opryland Hotel and Resort is a premier hospitality destination renowned for its luxurious accommodations, exceptional amenities, and outstanding guest service. Located in the heart of Nashville, Tennessee, this expansive resort spans multiple acres and boasts a wide variety of dining, entertainment, and event options designed to capture the essence of the region’s vibrant culture. Gaylord Opryland is part of a globally respected hospitality network, committed to delivering memorable guest experiences through impeccable service and attention to detail. Employees at this resort are part of a dynamic team that fosters a welcoming and professional environment, aiming to exceed guests' expectations... Show More
Job Requirements
- High school diploma or GED
- Valid driver’s license for state of employment or commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Ability to read and write standard English
- Basic math skills including addition, subtraction, multiplication and division
- Capability to understand and communicate parking rates and procedures
- Physical ability to handle up to 100 pounds occasionally
- Willingness to work outdoors in varying weather conditions
- Availability to work all shifts including weekends, holidays and nights
- Ability to operate a manual transmission vehicle preferred
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work or within a commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations
- Ability to add and subtract three digit numbers and multiply and divide with tens and hundreds using American money
- Ability to understand 24 hour and military time systems
- Ability to understand parking rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledge and greet guests within five feet with a professional and friendly demeanor
- Use guest last names during interactions
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Deliver messages, items and/or guest amenities as requested
- Shuttle guests to appropriate places approved by the location
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
- Consistently complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
No experience required
Job Location
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