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Valet Driver - Gaylord Opryland Hotel and Resort

Job Overview

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Employment Type

Temporary
Hourly
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Compensation

Hourly
Range $15.00 - $25.00
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Work Schedule

Rotating Shifts
Day Shifts
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan

Job Description

Gaylord Opryland Hotel and Resort is a premier hospitality destination renowned for its luxurious accommodations, exceptional amenities, and outstanding guest service. Located in the heart of Nashville, Tennessee, this expansive resort spans multiple acres and boasts a wide variety of dining, entertainment, and event options designed to capture the essence of the region’s vibrant culture. Gaylord Opryland is part of a globally respected hospitality network, committed to delivering memorable guest experiences through impeccable service and attention to detail. Employees at this resort are part of a dynamic team that fosters a welcoming and professional environment, aiming to exceed guests' expectations at every interaction. The resort’s emphasis on innovation, sustainability, and hospitality excellence makes it a sought-after workplace for individuals aspiring to grow in the hospitality industry.

The role of a Valet Driver at Gaylord Opryland Hotel and Resort is a dynamic position central to the guest experience. This position offers a starting pay of $15 to $25 per hour, with potential cash tips daily, reflecting the value placed on guest interaction and professional service. The employment includes opportunities across all shifts, including weekdays, weekends, and holidays, with select shifts receiving bonus pay, providing flexibility and additional earnings potential for employees. This role is specifically suited for individuals who thrive in fast-paced environments and possess a proactive approach to guest service, even without prior experience. Comprehensive benefits such as medical, dental, and vision insurance are offered, supporting employee well-being beyond the workplace.

As a Valet Driver, the responsibilities center on the safe and prompt parking and retrieval of guest vehicles, ensuring a seamless and welcoming arrival and departure process. The role demands strong customer service skills, including greeting guests warmly, utilizing proper etiquette, and assisting guests with luggage and directions. Valet drivers also provide critical support in managing parking procedures, including issuing claim checks, completing damage surveys, and processing payments when necessary. Physical stamina and the ability to perform manual parking techniques, such as parallel parking and handling manual transmission vehicles, are advantageous. This position requires the capacity to work outdoors in varying weather conditions, sometimes for extended periods. The role’s demands necessitate an individual with a valid driver’s license, basic arithmetic skills for handling transactions, and the ability to understand and communicate parking rates and retrieval processes clearly.

Working as a Valet Driver at Gaylord Opryland Hotel and Resort not only offers competitive compensation and benefits but also an excellent opportunity to develop valuable skills in hospitality, customer service, and operations management. This position supports the overall guest satisfaction and operational efficiency of the resort, making it an integral role within the guest services team. Staff members are expected to uphold the high standards of the resort while fostering a friendly and professional atmosphere. This employment opportunity is ideal for individuals seeking to build a career in hospitality or those looking for a rewarding position that balances physical activity with interpersonal engagement and customer interaction.

Job Requirements

  • High school diploma or GED
  • Valid driver’s license for state of employment or commutable distance
  • One month related experience and/or training or equivalent combination of education and experience
  • Ability to read and write standard English
  • Basic math skills including addition, subtraction, multiplication and division
  • Capability to understand and communicate parking rates and procedures
  • Physical ability to handle up to 100 pounds occasionally
  • Willingness to work outdoors in varying weather conditions
  • Availability to work all shifts including weekends, holidays and nights
  • Ability to operate a manual transmission vehicle preferred

Job Qualifications

  • High school diploma or general education degree (GED)
  • Must hold a valid driver’s license for the state you are applying to work or within a commutable distance
  • One month related experience and/or training or equivalent combination of education and experience
  • Knowledge of principles and processes for providing customer and personal services
  • Ability to read and write standard English
  • Ability to read and comprehend simple instructions, short correspondence and memos
  • Ability to write simple correspondence
  • Ability to effectively present information in one-on-one and small group situations
  • Ability to add and subtract three digit numbers and multiply and divide with tens and hundreds using American money
  • Ability to understand 24 hour and military time systems
  • Ability to understand parking rates applicable to time passed
  • Ability to operate a manual transmission is highly desirable
  • Ability to perform parallel parking

Job Duties

  • Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
  • Acknowledge and greet guests within five feet with a professional and friendly demeanor
  • Use guest last names during interactions
  • Use salutation of the day and welcome guests to the location
  • Practice proper Towne Park phone etiquette
  • Park and retrieve vehicles while driving slowly and cautiously
  • Assist guests with bell services and luggage storage as needed
  • Open all vehicle and hotel doors for guests
  • Assist guests with directions, taxis, reservations and other inquiries
  • Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
  • Deliver messages, items and/or guest amenities as requested
  • Shuttle guests to appropriate places approved by the location
  • Explain parking rates and retrieval procedures to guests upon arrival
  • Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
  • Consistently complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt
  • Calculate and collect revenue for vehicles when needed

Job Criteria

Experience

No experience required


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