Valet Driver - Cleveland Clinic

Cleveland, OH, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $15.00 - $17.00

Work Schedule

Flexible

Day Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

flexible scheduling

daily cash tips

Job Description

Towne Park is a leading hospitality services company dedicated to delivering exceptional experiences to millions of patients, visitors, and guests across various locations. Known for its commitment to creating smiles through compassionate service, Towne Park fosters an environment where every team member can make a meaningful impact. As a company rooted in hospitality, Towne Park emphasizes attentive, friendly, and efficient service aimed at easing guest anxiety and enhancing their overall experience, whether it involves welcoming guests to a new city or assisting colleagues within the organization. Towne Park offers a rewarding career path where employees contribute to the memorable journeys of their clients by providing superior service in a supportive and dynamic environment. The company values each interaction with customers, clients, and team members, believing that every smile reflects the positive difference they make.

The Guest Service Associate position at Towne Park is a vital role within this hospitality framework. This role requires individuals to embody the company's commitment to creating smiles by consistently delivering attentive and friendly service. The associate is responsible for managing the parking and retrieval of guest vehicles promptly and safely, ensuring a seamless arrival and departure experience for guests. In addition to vehicle management, the Guest Service Associate assists guests with luggage handling, including delivery and storage when applicable, fostering a sense of care and attention to detail. The role includes welcoming guests with a professional demeanor, providing helpful information about facility amenities and local attractions, and supporting guest inquiries such as directions, reservations, and transportation needs. Employees in this role enjoy a flexible work schedule, with shift start times available from 6 AM to 2 PM, and benefit from competitive hourly pay between $15 and $17 plus daily cash tips. Towne Park offers various employee benefits including insurance options and a 401k retirement savings plan, emphasizing their investment in employee well-being and career growth. This comprehensive role demands strong communication skills, customer service expertise, and physical stamina to operate effectively in an outdoor environment subject to varied weather conditions. By joining Towne Park as a Guest Service Associate, individuals embark on a career that not only provides financial compensation and benefits but also offers the opportunity to make a positive difference in the lives of guests every day.

Job Requirements

High school diploma or equivalent
Valid driver’s license for the state of employment or commutable distance
One month related experience or training or equivalent combination of education and experience
Ability to read, write and comprehend English
Ability to perform basic math operations
Ability to effectively communicate with guests and team members
Ability to operate a manual transmission is highly desirable
Ability to perform parallel parking
Willingness to work flexible hours within shift start times of 6 AM to 2 PM
Ability to work outdoors in varying weather conditions
Ability to lift up to 100 pounds occasionally
Ability to stand or walk for extended periods
Willingness to travel up to 5% of the time

Job Qualifications

High school diploma or general education degree (GED)
Must hold a valid driver’s license for the state of employment or within a commutable distance
One month related experience and/or training or equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
Ability to perform mathematical operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed

Job Duties

Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
Acknowledge and greet guests within five feet with a professional and friendly demeanor
Use guest last names during interactions
Use salutation of the day and welcome guests to the location
Practice proper Towne Park phone etiquette
Post up in designated areas when not completing tasks
Park and retrieve vehicles while driving slowly and cautiously
Assist guests with bell services and luggage storage as needed
Open all vehicle and hotel doors for guests
Assist guests with directions, taxis, reservations and other inquiries
Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
Deliver messages, items and/or guest amenities as requested
Shuttle guests to appropriate places that are approved by the location
Explain parking rates and retrieval procedures to guests upon arrival
Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
Consistently complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
Calculate and collect revenue for vehicles when needed