Valet Driver - 3rd Shift/$15 P/H + Daily Cash Tips

Parma, OH, USA|

Job Overview

Compensation

Hourly

Range $15.00 - $17.00

Work Schedule

Night Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a leading hospitality services company dedicated to creating exceptional experiences through genuine care and attentive service. With a focus on making a positive impact daily, Towne Park serves millions of patients, visitors, and guests by providing exceptional hospitality that eases anxiety and creates memorable moments. The company values compassionate interaction not only with clients and guests but also among team members, fostering a supportive work environment where every smile is a testament to its mission. Towne Park prides itself on being more than just a workplace; it is a career path that rewards employees with opportunities to contribute meaningfully to the guest experience and community well-being.

The Guest Service Associate position at Towne Park plays a crucial role in upholding the company’s reputation for outstanding hospitality. This role involves parking and retrieving vehicles promptly and safely, assisting guests with luggage services when necessary, and delivering a warm, professional, and friendly atmosphere. Work hours for this role are from 10:30 PM to 7:00 AM, including mandatory weekend shifts, highlighting the commitment to guest service cohesion at all times. Compensation includes competitive hourly wages ranging from $15 to $17, supplemented by daily cash tips, emphasizing the value placed on employee performance and guest satisfaction.

In this position, associates are responsible for maintaining courteous interactions that respect guest privacy and preferences, using guest names during conversations and practicing impeccable phone etiquette. Key responsibilities also include providing detailed information about hotel amenities and local attractions, assisting guests with transportation and reservations, and ensuring accurate financial transactions related to parking fees. Physical demands are significant as the job requires frequent standing, walking, lifting, and exposure to outdoor weather conditions. However, Towne Park ensures reasonable accommodations are available for individuals with disabilities.

Working at Towne Park offers employees benefits such as accident insurance, critical illness coverage, hospital indemnity insurance, telemedicine access, and the opportunity to participate in a 401k retirement savings program, with eligibility depending on job classification, employment length, and hours worked. Seasonal and temporary employees are not eligible for these benefits. Overall, joining Towne Park means becoming part of a company that values safety, excellence, and personal growth in a vibrant and dynamic hospitality environment.

Job Requirements

High school diploma or GED
Valid driver’s license for the state you are applying to work or within a commutable distance
One month related experience or training or equivalent education and experience
Knowledge of customer and personal service principles and processes
Ability to read, write, and comprehend standard English
Ability to perform basic mathematical operations including money calculations
Ability to understand 24-hour and military time formats
Ability to understand applicable parking rates
Ability to operate a manual transmission vehicle is highly desirable
Ability to perform parallel parking

Job Qualifications

High school diploma or general education degree (GED)
Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
One (1) month related experience and/or training
OR equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Ability to operate a manual transmission is highly desirable
Perform parallel parking

Job Duties

Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
Acknowledges and greets guests within five feet with a professional and friendly demeanor
Uses guest last names during interactions
Uses salutation of the day and welcomes guests to the location
Practices proper Towne Park phone etiquette
Posts up in designated areas when not completing tasks
Parks and retrieves vehicles while driving slowly and cautiously
Assists guests with bell services and luggage storage as needed
Opens all vehicle and hotel doors for guests
Assists guests with directions, taxis, reservations and other inquiries
Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
Delivers messages, items and/or guest amenities as requested
Shuttles guests to appropriate places that are approved by the location
Explains parking rates and retrieval procedures to guests upon arrival
Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
Consistently completes location on all key tags after parking vehicle
Calculates and collects revenue for vehicles when needed