Valet - $15.16/hr + Tips - North Colorado Med Center

Greeley, CO, USA|

Job Overview

Compensation

Hourly

Exact $15.16

Work Schedule

Day Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

telemedicine

401k retirement savings plan

Job Description

Towne Park is a renowned hospitality services company dedicated to creating exceptional experiences and making a positive impact on the lives of millions of patients, visitors, and guests. With a strong commitment to delivering smile-worthy service, Towne Park stands out as an employer that values the meaningful contributions of every team member. The company embraces a culture where kindness, professionalism, and dedication to guest satisfaction are paramount. As an industry leader, Towne Park focuses on fostering a work environment where employees can grow, thrive, and feel appreciated for their efforts. This organization provides career opportunities that are rewarding not only financially but also emotionally, as employees have the chance to brighten someone else's day regularly. Towne Park takes pride in its comprehensive benefits programs, competitive compensation, and work schedules conducive to a balanced lifestyle. The company offers its staff access to accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine options, and a 401k retirement savings plan, providing extensive support for their well-being and future security. Positions typically involve a standard 40-hour workweek from Monday through Friday, avoiding weekend shifts, which further enhances work-life balance for employees in many roles.

The role of Guest Service Associate at Towne Park is tailored for individuals passionate about hospitality and customer service. This position requires employees to deliver attentive, friendly, and highly efficient service to guests. The Guest Service Associate is primarily responsible for parking and retrieving guest vehicles safely and in a timely fashion, offering assistance with luggage handling when necessary, especially during guest arrivals and departures. This role demands not only excellent driving skills and attention to safety but also a high degree of interpersonal abilities, as the associate interacts directly with guests, clients, and coworkers. Communication skills are essential, including greeting guests warmly and professionally, using their names where possible, providing facility information, directions, and other guest services. The associate is also tasked with operational duties such as explaining parking rates, issuing claim checks, processing transactions accurately, and maintaining all relevant ticketing and vehicle information meticulously.

In this position, teamwork, punctuality, and adherence to established procedures and safety standards are critical. The role suits individuals who are comfortable working outdoors, managing physical demands such as lifting and standing for long periods, and functioning in various weather conditions. Towne Park supports employees requiring accommodations, ensuring inclusivity and accessibility within the workplace. The position is ideal for those who enjoy social interaction, problem-solving in realtime, and contributing to a positive guest experience within a supportive and customer-focused company. Overall, the Guest Service Associate at Towne Park plays a vital role in upholding the company’s mission to make every guest’s visit enjoyable and memorable while embodying the values of care, respect, and professionalism.

Job Requirements

high school diploma or general education degree (GED)
valid driver’s license for the state you are applying to work or within commutable distance
one month related experience and/or training or equivalent combination of education and experience
knowledge of customer and personal services principles and processes
ability to read and write standard English
ability to comprehend simple instructions and short correspondence
ability to write simple correspondence
ability to present information effectively in one-on-one and small group settings
ability to perform basic arithmetic calculations
ability to understand 24-hour and military time
ability to understand applicable rates
ability to operate manual transmission is highly desirable
ability to perform parallel parking
able to work outdoors in varying weather conditions
capable of exerting up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly
able to stand or sit for extended periods
able to talk and hear regularly

Job Qualifications

high school diploma or general education degree (GED)
must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
one (1) month related experience and/or training
or equivalent combination of education and experience
knowledge of principles and processes for providing customer and personal services
ability to read and write standard English language
ability to read and comprehend simple instructions, short correspondence and memos
ability to write simple correspondence
ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
ability to perform these operations using units of American money
ability to understand 24 hour and military time systems
ability to understand rates applicable to time passed
ability to operate a manual transmission is highly desirable
perform parallel parking

Job Duties

maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
acknowledges and greets guests within five feet with a professional and friendly demeanor
uses guest last names during interactions
uses salutation of the day and welcomes guests to the location
practices proper Towne Park phone etiquette
posts up in designated areas when not completing tasks
parks and retrieves vehicles while driving slowly and cautiously
assists guests with bell services and luggage storage as needed
opens all vehicle and hotel doors for guests
assists guests with directions, taxis, reservations and other inquiries
provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
delivers messages, items and/or guest amenities as requested
shuttles guests to appropriate places that are approved by the location
explains parking rates and retrieval procedures to guests upon arrival
issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
consistently completes location on all key tags after parking vehicle
calculates and collects revenue for vehicles when needed