Job Overview
Compensation
Hourly
Exact $15.16
Work Schedule
Standard Hours
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
telemedicine
401k retirement savings plan
Job Description
Towne Park is a leading hospitality services company dedicated to creating exceptional experiences and meaningful connections for millions of patients, visitors, and guests every day. With a strong commitment to delivering compassionate and friendly service, Towne Park operates in various hospitality environments, including hospitals, hotels, and event destinations. The company is known for valuing its employees not just as workers but as essential contributors who make a positive impact by creating smiles and memorable interactions. Towne Park prides itself on fostering an inclusive and supportive work environment where team members can thrive, grow, and find rewarding career opportunities at every level.
This job opportunity is for a Guest Service Associate at Towne Park, a role central to the company’s mission of delivering exceptional hospitality through attentive, courteous, and efficient service. As a Guest Service Associate, you will play a critical role in providing frontline customer care, ensuring guests feel welcomed and well-assisted from the moment they arrive. The position requires attentiveness to detail, excellent communication skills, and a friendly demeanor, as associates are tasked with parking and retrieving guest vehicles safely and promptly, assisting with luggage handling, and offering information about the facility and surrounding area. This position is primarily a full-time role with a 40-hour workweek, Monday through Friday, providing stability and no weekend shifts.
Compensation for the Guest Service Associate position is competitive, with an hourly base pay of $15.16 plus tips, recognizing the value of skill, experience, and job-related contributions. Towne Park further offers a comprehensive suite of employee benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and a 401k retirement savings plan, which are available based on eligibility and job classification. Such benefits underscore Towne Park’s commitment to the health, well-being, and financial security of its team members.
In this role, the Guest Service Associate is responsible for delivering courteous greeting and assistance, showing genuine care by acknowledging guests by name, and practicing professional phone etiquette. The associate is also required to operate vehicles cautiously while parking and retrieving them, assist guests with bell services, and provide accurate information on parking rates, facility amenities, and local attractions. All interactions with guests and colleagues should be conducted with a positive attitude, demonstrating reliability and professionalism.
Physical demands of the job include the ability to lift up to 100 pounds occasionally and stand or walk for extended periods while working mostly outdoors in varying weather conditions. Towne Park is committed to providing reasonable accommodations to qualified individuals with disabilities to enable successful job performance. The company expects its Guest Service Associate to adhere to all safety guidelines and provide superior service that reflects the company's dedication to enhancing visitor experiences.
This job opportunity is for a Guest Service Associate at Towne Park, a role central to the company’s mission of delivering exceptional hospitality through attentive, courteous, and efficient service. As a Guest Service Associate, you will play a critical role in providing frontline customer care, ensuring guests feel welcomed and well-assisted from the moment they arrive. The position requires attentiveness to detail, excellent communication skills, and a friendly demeanor, as associates are tasked with parking and retrieving guest vehicles safely and promptly, assisting with luggage handling, and offering information about the facility and surrounding area. This position is primarily a full-time role with a 40-hour workweek, Monday through Friday, providing stability and no weekend shifts.
Compensation for the Guest Service Associate position is competitive, with an hourly base pay of $15.16 plus tips, recognizing the value of skill, experience, and job-related contributions. Towne Park further offers a comprehensive suite of employee benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and a 401k retirement savings plan, which are available based on eligibility and job classification. Such benefits underscore Towne Park’s commitment to the health, well-being, and financial security of its team members.
In this role, the Guest Service Associate is responsible for delivering courteous greeting and assistance, showing genuine care by acknowledging guests by name, and practicing professional phone etiquette. The associate is also required to operate vehicles cautiously while parking and retrieving them, assist guests with bell services, and provide accurate information on parking rates, facility amenities, and local attractions. All interactions with guests and colleagues should be conducted with a positive attitude, demonstrating reliability and professionalism.
Physical demands of the job include the ability to lift up to 100 pounds occasionally and stand or walk for extended periods while working mostly outdoors in varying weather conditions. Towne Park is committed to providing reasonable accommodations to qualified individuals with disabilities to enable successful job performance. The company expects its Guest Service Associate to adhere to all safety guidelines and provide superior service that reflects the company's dedication to enhancing visitor experiences.
Job Requirements
- high school diploma or GED
- valid driver's license
- one month related experience or training
- ability to read, write and comprehend standard English
- ability to present information effectively
- ability to perform basic math operations including with money
- ability to understand 24 hour and military time
- ability to understand applicable rates and times
- ability to operate manual transmission vehicle
- ability to perform parallel parking
Job Qualifications
- high school diploma or general education degree (GED)
- must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
- one (1) month related experience and/or training
- or equivalent combination of education and experience
- knowledge of principles and processes for providing customer and personal services
- ability to read and write standard English language
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to write simple correspondence
- ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- ability to perform these operations using units of American money
- ability to understand 24 hour and military time systems
- ability to understand rates applicable to time passed
- ability to operate a manual transmission is highly desirable
- perform parallel parking
Job Duties
- maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- acknowledges and greets guests within five feet with a professional and friendly demeanor
- uses guest last names during interactions
- uses salutation of the day and welcomes guests to the location
- practices proper Towne Park phone etiquette
- posts up in designated areas when not completing tasks
- parks and retrieves vehicles while driving slowly and cautiously
- assists guests with bell services and luggage storage as needed
- opens all vehicle and hotel doors for guests
- assists guests with directions, taxis, reservations and other inquiries
- provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- delivers messages, items and/or guest amenities as requested
- shuttles guests to appropriate places that are approved by the location
- explains parking rates and retrieval procedures to guests upon arrival
- issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- consistently completes location on all key tags after parking vehicle
- calculates and collects revenue for vehicles when needed
Job Criteria
Experience
No experience required
Job Location
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