Valet Coordinator

The Ritz-Carlton New Orleans, located at 921 Canal St in the vibrant city of New Orleans, Louisiana, is part of the prestigious Ritz-Carlton brand operated under Marriott International. Known worldwide for setting the standard in luxury hospitality, The Ritz-Carlton offers its guests an exceptional experience characterized by elegance, personalized service, and attention to detail. The hotel prides itself on its rich culture of excellence, with a team of dedicated professionals committed to creating lifelong memories for every guest who walks through its doors. Being a part of Marriott International's extensive luxury portfolio, the hotel benefits from a global network that values diversity, inclusion, and professional growth.

The role of Guest Experience Expert at The Ritz-Carlton New Orleans is a full-time, non-management position designed to go beyond the traditional check-in and check-out procedures. It is focused on cultivating memorable and unique guest experiences throughout their stay at the hotel. This position offers an hourly pay rate of $17.00 and involves dynamic responsibilities such as addressing guest requests, processing operational needs, completing reports, and sharing the vibrant highlights of the local New Orleans area with guests. The Guest Experience Expert operates with a high degree of autonomy and is empowered to move about freely within their work space to understand and meet guest needs promptly.

Success in this role is tied directly to a commitment to creating a safe workplace, adhering to company policies and procedures, maintaining confidentiality, and protecting company assets. Additionally, it requires upholding The Ritz-Carlton's quality standards as well as maintaining a professional personal appearance and communication style. The position demands physical activity that includes standing, sitting, or walking for extended periods as well as a hands-on approach that might involve moving, lifting, carrying, pushing, or pulling objects weighing up to 10 pounds without assistance.

The Ritz-Carlton is well-known for its Gold Standards, which form the foundation of its service philosophy. As a Guest Experience Expert, individuals will learn and exemplify these standards daily, including the Employee Promise, the Credo, and the Service Values. This role offers a unique opportunity to be part of a culture that encourages creativity, thoughtfulness, compassion, and a pursuit of excellence. New associates are welcomed into a supportive environment that values the diverse backgrounds, talents, and experiences of its team members. Marriott International’s commitment to equal employment opportunity ensures that every individual has access to opportunities in a discrimination-free workplace.

Joining The Ritz-Carlton New Orleans means becoming part of an award-winning team recognized for delivering exceptional luxury hospitality. This role is ideal for someone eager to embrace the company’s values and contribute to the tradition of excellence that the brand represents, while also enjoying personal growth within a globally respected company. The Guest Experience Expert is an important role in enhancing guest satisfaction and reinforcing the hotel’s reputation as an elite hospitality destination.