Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Life insurance
critical illness insurance
Bonus opportunities
Paid Time Off
Paid training
Tuition Assistance
Nationwide discounts
Employee Development Programs
Military Friendly employer
Job Description
Parking Management Company (PMC) is a nationally recognized leader specializing in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC offers a comprehensive suite of parking solutions including valet and self-parking management, shuttle services, event parking, and porter/bell services. Serving a variety of industries such as hotels, resorts, healthcare facilities, and event venues, PMC has built a reputation for delivering seamless, high-touch service that enhances the guest experience and supports its partners’ operational and financial goals. PMC’s dedication to excellence is reflected in its guest-first mindset, which positions the company not merely as a parking service provider but as an extension of the hospitality environment itself. By prioritizing quality service delivery and operational efficiency, PMC continues its mission to elevate the parking management landscape nationwide. Learn more about PMC at ParkingMgt.com.
The Valet City Manager plays a pivotal role in PMC’s operations by overseeing multiple valet parking locations within a designated city or region. This full-time, exempt position involves managing the operational performance, financial health, and service delivery standards of several valet parking sites to ensure exceptional customer satisfaction and client retention. Reporting directly to an Area Manager, the Valet City Manager serves as the primary liaison between PMC, property owners, business partners, and municipal stakeholders. The role demands strong leadership skills to recruit, train, and manage valet supervisors and attendants, thereby cultivating a skilled and engaged team dedicated to operational excellence.
Key responsibility areas include optimizing operational workflows to enhance efficiency, ensuring compliance with all company policies and local regulations, and driving revenue growth through strategic pricing and service innovation. The City Manager conducts frequent site visits and safety audits, manages payroll and scheduling to control labor costs, and leverages technology including valet equipment and payment systems to streamline services. Financial acumen is critical, as the role involves monitoring budgets, analyzing financial reports, and preparing forecasts for senior management review.
Customer experience stands at the forefront of this position; the Valet City Manager must uphold high standards for guest interactions, promptly addressing feedback and complaints to continuously improve service quality. Managing client relationships effectively through contract negotiation and business development is essential for expanding PMC’s presence and securing long-term partnerships. This position requires adaptability and flexibility to manage the complexities of multiple locations, including travel for site oversight and corporate meetings. Candidates must hold a valid driver's license, maintain an acceptable driving record, and pass a background check.
PMC offers competitive salaries supplemented with bonus opportunities based on performance. The company fosters employee growth through paid training, leadership development programs, tuition assistance, and comprehensive benefits including medical, dental, and vision insurance, 401(k) plans, and more. PMC is committed to creating an inclusive work environment and upholding pay transparency and equity. Employment is at-will, with a 120-day introductory period applicable. This role is classified as exempt under the Fair Labor Standards Act, with compensation aligned to meet or exceed regional wage requirements.
Joining PMC as a Valet City Manager means taking on a leadership role in a dynamic, guest-centered company where operational excellence and service innovation intersect. This position offers a unique opportunity to influence guest experiences across multiple high-profile venues while leading a dedicated team in a fast-paced environment. Candidates who thrive in collaborative settings, demonstrate financial savvy, and possess strong interpersonal skills will find this role rewarding both professionally and personally. The Valet City Manager is critical to upholding PMC's reputation as the trusted partner for hospitality parking management across the nation.
The Valet City Manager plays a pivotal role in PMC’s operations by overseeing multiple valet parking locations within a designated city or region. This full-time, exempt position involves managing the operational performance, financial health, and service delivery standards of several valet parking sites to ensure exceptional customer satisfaction and client retention. Reporting directly to an Area Manager, the Valet City Manager serves as the primary liaison between PMC, property owners, business partners, and municipal stakeholders. The role demands strong leadership skills to recruit, train, and manage valet supervisors and attendants, thereby cultivating a skilled and engaged team dedicated to operational excellence.
Key responsibility areas include optimizing operational workflows to enhance efficiency, ensuring compliance with all company policies and local regulations, and driving revenue growth through strategic pricing and service innovation. The City Manager conducts frequent site visits and safety audits, manages payroll and scheduling to control labor costs, and leverages technology including valet equipment and payment systems to streamline services. Financial acumen is critical, as the role involves monitoring budgets, analyzing financial reports, and preparing forecasts for senior management review.
Customer experience stands at the forefront of this position; the Valet City Manager must uphold high standards for guest interactions, promptly addressing feedback and complaints to continuously improve service quality. Managing client relationships effectively through contract negotiation and business development is essential for expanding PMC’s presence and securing long-term partnerships. This position requires adaptability and flexibility to manage the complexities of multiple locations, including travel for site oversight and corporate meetings. Candidates must hold a valid driver's license, maintain an acceptable driving record, and pass a background check.
PMC offers competitive salaries supplemented with bonus opportunities based on performance. The company fosters employee growth through paid training, leadership development programs, tuition assistance, and comprehensive benefits including medical, dental, and vision insurance, 401(k) plans, and more. PMC is committed to creating an inclusive work environment and upholding pay transparency and equity. Employment is at-will, with a 120-day introductory period applicable. This role is classified as exempt under the Fair Labor Standards Act, with compensation aligned to meet or exceed regional wage requirements.
Joining PMC as a Valet City Manager means taking on a leadership role in a dynamic, guest-centered company where operational excellence and service innovation intersect. This position offers a unique opportunity to influence guest experiences across multiple high-profile venues while leading a dedicated team in a fast-paced environment. Candidates who thrive in collaborative settings, demonstrate financial savvy, and possess strong interpersonal skills will find this role rewarding both professionally and personally. The Valet City Manager is critical to upholding PMC's reputation as the trusted partner for hospitality parking management across the nation.
Job Requirements
- Bachelor’s degree in business hospitality management or related field preferred
- Minimum 5 years experience in valet parking hospitality transportation or operations management
- Proven track record managing multiple locations and teams
- Strong financial acumen including budgeting and financial reporting
- Experience in client relationship management and contract negotiations
- Familiarity with local parking laws permits and compliance regulations
- Valid driver’s license and reliable transportation
- Maintain acceptable motor vehicle record with no more than three moving violations in three years
- Ability to pass and maintain clean background check
- Willingness to travel frequently
- Ability to work flexible hours including during financial close periods
- Effective communication and leadership skills
- Proficiency with operational technology and software
Job Qualifications
- Bachelor's degree in business hospitality management or related field preferred
- Minimum 5 years experience in valet parking hospitality transportation or operations management
- Proven track record managing multiple locations and large teams
- Strong financial acumen including budgeting financial reporting and revenue optimization
- Experience in client relationship management contract negotiations and business development
- Familiarity with local parking laws permits and compliance regulations
- Valid driver's license with acceptable motor vehicle record
- Ability to pass and maintain clean background check
- Advanced client management skills
- Effective training leadership and payroll management abilities
- Proficiency in relevant technology and operational software
- Excellent communication and reporting skills
- Adaptability and flexibility in dynamic environments
Job Duties
- Oversee daily operations of multiple valet parking locations ensuring efficient service
- Develop and enforce operational procedures safety protocols and company policies
- Recruit hire train and manage valet supervisors attendants and staff
- Monitor and analyze financial performance including revenue expenses and profitability
- Address client concerns negotiate contracts maintain strong professional relationships
- Ensure exceptional customer service monitor respond to feedback complaints and service issues
- Conduct safety audits and training sessions to maintain a secure work environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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