Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $24.00
Work Schedule
Standard Hours
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a distinguished hospitality services company dedicated to delivering exceptional experiences that create smiles for patients, visitors, and guests. With a strong commitment to compassionate service, Towne Park fosters a positive environment where employees can make a meaningful impact in the lives of those they serve. The company’s culture revolves around openness, kindness, and attention to detail, making it a rewarding place to work for individuals who value service excellence and teamwork. Employing a diverse workforce, Towne Park specializes in providing a range of services in the hospitality and parking sectors, focusing on safety, customer satisfaction, and operational efficiency.
The role of Guest Service Associate at Towne Park is pivotal to maintaining the company’s high standards of service and hospitality. This position offers an excellent opportunity for individuals passionate about hospitality and customer service to join a team that values their contribution and provides a dynamic work atmosphere. The Guest Service Associate is responsible for ensuring guests receive a welcoming and helpful experience from the moment they arrive until their departure. This includes safely parking and retrieving guest vehicles, assisting with luggage, answering questions, providing directions, and conveying important information about the facility and local attractions. The role requires a high level of professionalism, patience, and interpersonal skills as it involves frequent direct interaction with guests.
Towne Park offers a competitive salary with an hourly base pay of $24.00 plus tips, reflecting the importance the company places on rewarding skill and dedication. Part-time associates with availability from Monday to Friday, 6 AM to 5 PM, are sought for this role, accommodating those looking for flexible working hours in a professional environment. Benefits include access to accident, critical illness, hospital indemnity insurance, telemedicine, and participation in a 401k retirement savings plan, contingent upon eligibility. Towne Park’s commitment to employee welfare is evident through these offerings, ensuring associates are supported both during and beyond working hours.
This role is well suited for candidates with at least a high school diploma or GED, a valid driver’s license, and a foundational understanding of customer service principles. The job involves both physical demands and outdoor work, requiring associates to be capable of lifting luggage and managing vehicles safely under varying weather conditions. Those who excel in this position demonstrate strong communication skills, the ability to follow procedures meticulously, and a genuine interest in enhancing the guest experience. Towne Park’s supportive and inclusive environment makes this an ideal opportunity for individuals seeking meaningful work that blends hospitality, customer service, and operational responsibilities.
The role of Guest Service Associate at Towne Park is pivotal to maintaining the company’s high standards of service and hospitality. This position offers an excellent opportunity for individuals passionate about hospitality and customer service to join a team that values their contribution and provides a dynamic work atmosphere. The Guest Service Associate is responsible for ensuring guests receive a welcoming and helpful experience from the moment they arrive until their departure. This includes safely parking and retrieving guest vehicles, assisting with luggage, answering questions, providing directions, and conveying important information about the facility and local attractions. The role requires a high level of professionalism, patience, and interpersonal skills as it involves frequent direct interaction with guests.
Towne Park offers a competitive salary with an hourly base pay of $24.00 plus tips, reflecting the importance the company places on rewarding skill and dedication. Part-time associates with availability from Monday to Friday, 6 AM to 5 PM, are sought for this role, accommodating those looking for flexible working hours in a professional environment. Benefits include access to accident, critical illness, hospital indemnity insurance, telemedicine, and participation in a 401k retirement savings plan, contingent upon eligibility. Towne Park’s commitment to employee welfare is evident through these offerings, ensuring associates are supported both during and beyond working hours.
This role is well suited for candidates with at least a high school diploma or GED, a valid driver’s license, and a foundational understanding of customer service principles. The job involves both physical demands and outdoor work, requiring associates to be capable of lifting luggage and managing vehicles safely under varying weather conditions. Those who excel in this position demonstrate strong communication skills, the ability to follow procedures meticulously, and a genuine interest in enhancing the guest experience. Towne Park’s supportive and inclusive environment makes this an ideal opportunity for individuals seeking meaningful work that blends hospitality, customer service, and operational responsibilities.
Job Requirements
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
- One (1) month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations
- Ability to add and subtract three digit numbers and multiply and divide with 10’s and 100’s
- Ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
- One (1) month related experience and/or training
- OR equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledge and greet guests within five feet with a professional and friendly demeanor
- Use guest last names during interactions
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Post up in designated areas when not completing tasks
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Deliver messages, items and/or guest amenities as requested
- Shuttle guests to appropriate places that are approved by the location
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
- Complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- Complete location on all key tags after parking vehicle
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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