Valet Attendants - Rainier Club - $21.69/HR

Seattle, WA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $21.69

Work Schedule

Standard Hours

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a leading parking management company known for providing exceptional parking services to a diverse clientele including hotels, airports, hospitals, and urban facilities. With a commitment to delivering premium guest experiences and professional customer service, Towne Park operates with a focus on safety, efficiency, and hospitality. The company is dedicated to offering competitive and fair compensation, tailored to the skills, experience, education, training, and geographic location of each candidate. The position offered is part-time with the potential to work up to 40 hours per week depending on business needs. The hourly base pay for this role starts at $21.69 without tips, showcasing Towne Park's dedication to fair wage practices.

The Guest Service Associate plays a vital role within the Towne Park team by providing outstanding hospitality services to guests. This position is responsible for parking and retrieving vehicles while ensuring the safety and efficiency of service. Additionally, the role involves assisting guests with luggage services such as delivery and pick up during arrival and departure times. The Guest Service Associate maintains a professional and friendly demeanor, greeting guests within five feet and using their last names during interactions to enhance the personalized customer experience. This position requires excellent communication skills, attention to detail, and the ability to operate vehicles safely in various conditions. The ideal candidate will have a high school diploma or GED, a valid driver’s license, and possess basic customer service knowledge and abilities including understanding parking rate structures and handling monetary transactions.

Working in an outdoor environment, the Guest Service Associate should be ready to face varying weather conditions and be physically capable of managing tasks that could involve lifting heavy objects up to 100 pounds occasionally. The work schedule requires availability from 6 am to 10 pm Monday through Friday, reflecting the dynamic nature of parking services. Besides the competitive pay, Towne Park offers a suite of benefits which include accident, critical illness, and hospital indemnity insurance, telemedicine services, and a 401k retirement savings plan for eligible employees. This role is a great opportunity for individuals seeking to work in a customer-focused position with growth opportunities within a reputable company in the parking and hospitality industry.

Job Requirements

High school diploma or GED
Valid driver’s license for the applicable state or commutable distance
One month related experience or training or equivalent combination
Ability to read and write English
Ability to comprehend instructions and correspondence
Ability to perform basic math operations with American currency
Ability to understand 24 hour and military time systems
Physical capability to exert up to 100 pounds of force occasionally
Capability to work outdoors in various weather conditions
Availability Monday through Friday from 6 am to 10 pm
Willingness to follow specific operational instructions and departmental guidelines

Job Qualifications

High school diploma or general education degree (GED)
Valid driver’s license for the state or commutable distance
One month related experience or equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English
Ability to comprehend and write simple instructions and correspondence
Ability to effectively present information to guests and employees
Basic math skills including adding, subtracting, multiplying and dividing with units of American money
Understanding of 24 hour and military time systems
Ability to understand rates applicable to time passed
Ability to operate a manual transmission is highly desirable
Ability to perform parallel parking

Job Duties

Maintain pleasant, friendly and professional demeanor with guests, co-workers, and clients
Acknowledge and greet guests within five feet using guest last names
Use salutation of the day and welcome guests to the location
Practice proper Towne Park phone etiquette
Post up in designated areas when not completing tasks
Park and retrieve vehicles while driving slowly and cautiously
Assist guests with bell services and luggage storage
Open vehicle and hotel doors for guests
Assist guests with directions, taxis, reservations and inquiries
Provide information about facility outlets, meeting rooms, amenities, and local attractions
Deliver messages, items and guest amenities
Shuttle guests to approved locations
Explain parking rates and retrieval procedures upon guest arrival
Issue claim checks after receiving vehicle keys
Collect claim checks before issuing keys
Complete and maintain all ticket information accurately
Calculate and collect revenue for vehicles when needed