Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $17.75
Work Schedule
Standard Hours
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
telemedicine
401k retirement savings plan
Job Description
Towne Park is a distinguished hospitality services company dedicated to creating exceptional experiences for millions of patients, visitors, and guests every day. Founded on the principle that every interaction counts, Towne Park has established itself as a leading provider of hospitality and valet services at hospitals, hotels, airports, and event venues across the nation. The company’s commitment to delivering compassionate and professional service fosters delightful experiences that ease the anxiety of patients and their families or provide a warm welcome to guests visiting new cities. Towne Park's culture emphasizes making a positive impact on the lives of customers, clients, and colleagues, cultivating an environment where smiles are more than just reactions—they represent the success and fulfillment of every team member’s efforts. Working at Towne Park means being part of a team that values people, service excellence, and the opportunity to make a difference daily. Towne Park is not just a workplace, but a community where employees can grow professionally while contributing to memorable guest experiences.Offering a career with Towne Park means competitive and fair compensation based on skills, experience, education, and location, with the hourly base pay for this position starting at $17.75 plus tips and a $1 overnight shift differential. Employees enjoy a scheduled workweek from Monday through Sunday. While seasonal and temporary roles are excluded, eligible employees have access to valuable benefits including accident insurance, critical illness insurance, hospital indemnity, telemedicine services, and a 401k retirement savings plan. These benefit offerings are subject to eligibility criteria and are designed to support the well-being and security of the workforce.
The Guest Service Associate role at Towne Park is pivotal in ensuring a positive and lasting impression on each guest. The associate is responsible for delivering exceptional hospitality service marked by friendliness, efficiency, and attention to detail. Responsibilities include the safe parking and retrieval of guest vehicles, welcoming guests with a courteous demeanor, assisting with luggage and bell services, and providing accurate information about the location’s amenities and local attractions. This role demands professionalism in greeting guests by name, maintaining excellent communication via calls and in-person interactions, and using Towne Park’s service standards to guarantee consistency. Guest Service Associates manage the valet parking system meticulously by issuing claim checks, monitoring vehicle keys, and ensuring that all ticket information is recorded and accurate. They also perform cash handling duties related to parking fees. Because the work environment often requires being outdoors and on one’s feet for extended periods, this position also necessitates physical stamina and the ability to handle luggage and vehicles safely. Towne Park prioritizes accommodating employees with disabilities to support their success in fulfilling job responsibilities. Overall, this role offers a rewarding opportunity to be the face of Towne Park and contribute to creating memorable experiences that impact guests positively every day.
The Guest Service Associate role at Towne Park is pivotal in ensuring a positive and lasting impression on each guest. The associate is responsible for delivering exceptional hospitality service marked by friendliness, efficiency, and attention to detail. Responsibilities include the safe parking and retrieval of guest vehicles, welcoming guests with a courteous demeanor, assisting with luggage and bell services, and providing accurate information about the location’s amenities and local attractions. This role demands professionalism in greeting guests by name, maintaining excellent communication via calls and in-person interactions, and using Towne Park’s service standards to guarantee consistency. Guest Service Associates manage the valet parking system meticulously by issuing claim checks, monitoring vehicle keys, and ensuring that all ticket information is recorded and accurate. They also perform cash handling duties related to parking fees. Because the work environment often requires being outdoors and on one’s feet for extended periods, this position also necessitates physical stamina and the ability to handle luggage and vehicles safely. Towne Park prioritizes accommodating employees with disabilities to support their success in fulfilling job responsibilities. Overall, this role offers a rewarding opportunity to be the face of Towne Park and contribute to creating memorable experiences that impact guests positively every day.
Job Requirements
- High school diploma or GED
- Valid driver's license for the state or within commutable distance
- One month related experience or equivalent education and experience
- Knowledge of providing customer and personal services
- Ability to read and write standard English
- Ability to comprehend simple instructions and correspondence
- Ability to write simple correspondence
- Ability to present information effectively in one-on-one and small groups
- Ability to perform basic arithmetic including money math
- Understanding of 24 hour and military time systems
- Understanding of rates applicable to time passed
- Ability to perform parallel parking
- Ability to operate manual transmission highly desirable
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
- One (1) month related experience and/or training
- OR equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Duties
- Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledges and greets guests within five feet with a professional and friendly demeanor
- Uses guest last names during interactions
- Uses salutation of the day and welcomes guests to the location
- Practices proper Towne Park phone etiquette
- Posts up in designated areas when not completing tasks
- Parks and retrieves vehicles while driving slowly and cautiously
- Assists guests with bell services and luggage storage as needed
- Opens all vehicle and hotel doors for guests
- Assists guests with directions, taxis, reservations and other inquiries
- Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Delivers messages, items and/or guest amenities as requested
- Shuttles guests to appropriate places that are approved by the location
- Explains parking rates and retrieval procedures to guests upon arrival
- Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- Consistently completes location on all key tags after parking vehicle
- Calculates and collects revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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