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Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $17.75
Work Schedule
Standard Hours
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading hospitality services company dedicated to creating exceptional experiences for the millions of patients, visitors, and guests they serve. Known for its commitment to outstanding customer service and operational excellence, Towne Park specializes in providing valued services such as valet parking, bell services, and guest assistance at various hospitality venues including hotels, hospitals, and event locations. The company fosters a supportive work environment where employees are empowered to make a meaningful impact every day by ensuring customer satisfaction and enhancing the overall guest experience. Towne Park values compassionate, friendly, and efficient service, aiming to brighten someone's... Show More
Job Requirements
- High school diploma or GED
- Valid driver’s license for the applicable state or commutable area
- One month related experience and/or training or equivalent
- Knowledge of customer service principles and processes
- Ability to read, write and comprehend standard English
- Good communication skills
- Basic math skills including addition, subtraction, multiplication and division
- Understanding of time systems including 24-hour and military time
- Ability to drive safely and cautiously
- Ability to operate manual transmission
- Ability to perform parallel parking
- Physical ability to lift up to 100 pounds occasionally
- Capacity to stand or sit for extended periods
- Willingness to work outdoors in variable weather conditions
- Availability to work Monday through Sunday
Job Qualifications
- High school diploma or general education degree
- Must hold a valid driver’s license for the state you are applying to work or within a commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations
- Ability to add and subtract three digit numbers and perform multiplication and division with tens and hundreds
- Ability to perform operations using American money units
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledge and greet guests within five feet using guest last names
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Post up in designated areas when not completing tasks
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide information about outlets, meeting rooms, amenities and local attractions
- Deliver messages, items and guest amenities as requested
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures upon arrival
- Issue claim checks after receiving vehicle keys
- Collect claim checks from guests prior to issuing keys
- Complete and maintain all ticket information including key tag, guest folio, vehicle location, damage survey and claim check receipt
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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