Valet Attendant – Walnut Creek Marriott $16.90/HR + Tips

Walnut Creek, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $16.90

Work Schedule

Flexible

Day Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

telemedicine

401k retirement savings plan

Job Description

Towne Park is a leading hospitality services company dedicated to creating exceptional experiences for its guests, clients, and team members. With a commitment to delivering smiles through outstanding service, Towne Park plays a vital role in the daily lives of millions of patients, visitors, and guests served across its locations. The company prides itself on a culture of compassion, professionalism, and attentiveness, making it a rewarding and impactful place to build a career. Towne Park’s team members contribute not only to operational excellence but also to creating memorable moments that brighten the day for everyone they encounter. Every interaction, from greeting guests to managing vehicles with care, is an opportunity to make a meaningful difference, embodying the company’s mission to positively impact lives and foster smiles.

This Guest Service Associate position at Towne Park is an exciting opportunity for individuals seeking to be part of a dedicated hospitality team. As a Guest Service Associate, you will be at the forefront of delivering exceptional hospitality services to guests, ensuring a pleasant, friendly, and efficient experience. The role involves parking and retrieving vehicles safely and promptly, assisting with luggage services during guest arrivals and departures, and providing helpful information and directions. Working closely with guests, you will handle essential responsibilities such as issuing claim checks, explaining parking procedures, and maintaining detailed ticket information to ensure smooth operations. This position offers a work schedule covering shifts from 6 am to 2 pm and from 2 pm to 10 pm, Monday through Sunday, with competitive hourly compensation starting at $16.90 plus shift differentials for overnight work.

Towne Park values diversity and inclusivity, offering reasonable accommodations for individuals with disabilities to succeed in their roles. The physical demands of the job require the ability to talk, hear, sit, stand, and perform activities such as walking, running, climbing stairs, and lifting objects weighing up to 100 pounds occasionally. The role predominantly takes place outdoors, exposing employees to various weather conditions, with protective measures provided where feasible. Towne Park also offers a range of employee benefits, including accident, critical illness, hospital indemnity insurance, telemedicine services, and the option to participate in a 401k retirement savings plan, depending on job classification and hours worked. Temporary and seasonal roles are excluded from certain benefit eligibility.

Joining Towne Park means becoming part of a team where every service interaction matters and creating smiles is the ultimate goal. The Guest Service Associate position is ideal for candidates who possess excellent communication skills, a genuine desire to assist others, and the capability to operate within defined guidelines ensuring safety and efficiency. This role offers a chance to grow professionally in the hospitality industry, supporting guests’ needs with professionalism and kindness, while contributing to the company’s reputation for excellence and customer satisfaction.

Job Requirements

High school diploma or general education degree (GED)
Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work
One (1) month related experience and/or training
OR equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed

Job Qualifications

High school diploma or general education degree (GED)
Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
One (1) month related experience and/or training
OR equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Ability to operate a manual transmission is highly desirable
Perform parallel parking

Job Duties

Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
Acknowledges and greets guests within five feet with a professional and friendly demeanor
Uses guest last names during interactions
Uses salutation of the day and welcomes guests to the location
Practices proper Towne Park phone etiquette
Posts up in designated areas when not completing tasks
Parks and retrieves vehicles while driving slowly and cautiously
Assists guests with bell services and luggage storage as needed
Opens all vehicle and hotel doors for guests
Assists guests with directions, taxis, reservations and other inquiries
Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
Delivers messages, items and/or guest amenities as requested
Shuttles guests to appropriate places that are approved by the location
Explains parking rates and retrieval procedures to guests upon arrival
Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
Consistently completes location on all key tags after parking vehicle
Calculates and collects revenue for vehicles when needed