Valet Attendant – W Los Angeles Beverly Hills $22.50/HR + Tips

Pasadena, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Exact $22.50

Work Schedule

Rotating Shifts

Day Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a leading hospitality services company dedicated to delivering exceptional guest experiences by providing excellent parking and valet services. Established with a commitment to customer satisfaction, Towne Park operates in a variety of locations including hospitals, hotels, airports, and entertainment venues. The company prides itself on creating smiles by ensuring every interaction is handled with professionalism, care, and a positive attitude. With a focus on compassionate service, Towne Park aims to make every guest, visitor, patient, and client feel welcomed, valued, and supported. The company provides not only a job but an opportunity to make a meaningful impact on the lives of the millions of people served every day.

The role of Guest Service Associate at Towne Park is a dynamic position central to delivering this exceptional experience. This role involves more than just parking and retrieving vehicles; it offers the chance to engage with guests in a warm and professional manner, assist with luggage and directions, and handle inquiries with genuine hospitality. Employees in this position are responsible for ensuring the safe and timely parking of vehicles, managing valet claims accurately, and supporting guests throughout their visit. This position requires individuals who are personable and attentive, able to operate vehicles carefully, and capable of performing various customer service tasks with professionalism.

Towne Park offers competitive hourly compensation starting at $22.50 with additional tips and a shift differential for overnight hours. The work schedule is flexible, spanning Monday through Sunday, accommodating varied guest volume and peak parking times. Furthermore, employees have access to benefits including accident and critical illness insurance, hospital indemnity, telemedicine options, and a 401k retirement savings plan, dependent on job classification and hours worked.

This role is ideal for those who thrive in fast-paced environments, enjoy interacting with diverse groups of people, and want to contribute positively to their community by ensuring smooth and welcoming guest experiences. The Guest Service Associate position provides valuable skills and growth opportunities within the hospitality and service industry, making it a rewarding career choice for motivated individuals. At Towne Park, every smile made is a testament to the company’s dedication, and employees are encouraged to act with kindness, integrity, and a proactive approach to problem-solving. This position demands physical stamina as it involves outdoor work, vehicle operation, and occasional heavy lifting. However, the supportive team environment and the chance to make a positive difference every day make it a fulfilling role. Joining Towne Park means becoming part of a community that cares about both its customers and its employees, fostering a culture of respect, opportunity, and exceptional service.

Job Requirements

High school diploma or general education degree (GED)
Valid driver’s license for the state or commutable distance you are applying to work
One month related experience and/or training or equivalent combination of education and experience
Knowledge of customer and personal service principles and processes
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information to guests, clients and employees
Ability to perform basic math operations including addition, subtraction, multiplication and division
Ability to understand 24 hour and military time systems
Ability to understand applicable rates
Ability to operate a manual transmission (highly desirable)
Ability to perform parallel parking

Job Qualifications

High school diploma or general education degree (GED)
Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
One (1) month related experience and/or training, or equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Ability to operate a manual transmission is highly desirable
Perform parallel parking

Job Duties

Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
Acknowledge and greet guests within five feet with a professional and friendly demeanor
Use guest last names during interactions
Use salutation of the day and welcome guests to the location
Practice proper Towne Park phone etiquette
Post up in designated areas when not completing tasks
Park and retrieve vehicles while driving slowly and cautiously
Assist guests with bell services and luggage storage as needed
Open all vehicle and hotel doors for guests
Assist guests with directions, taxis, reservations and other inquiries
Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
Deliver messages, items and/or guest amenities as requested
Shuttle guests to appropriate places that are approved by the location
Explain parking rates and retrieval procedures to guests upon arrival
Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
Consistently complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
Consistently complete location on all key tags after parking vehicle
Calculate and collect revenue for vehicles when needed