Valet Attendant - Valet

Waterbury, CT, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Life insurance

Disability insurance

Job Description

Hard Rock is a globally recognized hospitality and entertainment company known for its vibrant and dynamic brand, blending music, dining, and high-quality guest experiences. With properties located worldwide, Hard Rock operates hotels, casinos, and cafes that focus on providing unique entertainment, luxury, and exceptional customer service in a rock and roll atmosphere. The company is dedicated to delivering memorable experiences to guests, ensuring that every visit is amplified with energy, passion, and professionalism. Hard Rock employs passionate team members who embody its mission, culture, and spirit to make every guest encounter special and engaging. The company emphasizes the health and well-being of its employees and their families, offering a comprehensive benefits package designed to support a healthy work-life balance, future financial planning, and overall employee wellness. Team members are valued as the key to the company’s success, and Hard Rock fosters a positive workplace environment where employees can maximize their potential while contributing to the brand's legacy.

The Valet Bell Person position at Hard Rock is a crucial hospitality role responsible for delivering exceptional guest service by managing vehicle parking and retrieval, assisting with luggage, and ensuring guest satisfaction throughout their stay. This role requires interacting with guests as the first and last point of contact, providing directions, escorting guests, and maintaining a clean and welcoming property entrance and lobby. The Valet Bell Person must safely handle vehicles, secure keys, and assess any vehicle damage, demonstrating responsibility and attention to detail. The role also involves supporting hotel operations by delivering packages, assisting with check-ins and checkouts, and collaborating with other departments. Strong communication skills, a friendly and outgoing personality, and the ability to provide a warm and professional greeting are essential for success in this role. The position demands physical stamina to move throughout the property, assist with heavy luggage, and manage repetitive movements related to operating bell carts and vehicles. Hard Rock values employees' commitment to going above and beyond, embracing the company’s mission, culture, and spirit while creating a positive atmosphere for guests and team members alike. The Valet Bell Person is part of a team effort to deliver amplified service that matches the energy and enthusiasm Hard Rock is renowned for. This role typically requires the ability to work flexible hours, including nights, weekends, and holidays, and demands adherence to company standards, policies, and legal regulations. By joining Hard Rock as a Valet Bell Person, candidates become part of a global brand that champions guest entertainment, employee recognition, and professional growth within a supportive and exciting environment.

Job Requirements

Must obtain and maintain all licenses and certifications per Federal, State, and Gaming/Lottery regulations
Must successfully pass background check
Must successfully pass drug screening
Must be able to work nights, weekends, and holidays
Ability to deliver a service level which creates a positive, memorable entertainment experience
Commitment to routinely go above and beyond in the accomplishment of position responsibilities
Must present an image of excitement, enthusiasm, and outgoing personality
Must possess strong communication and listening skills
Must have a friendly and outgoing personality
Ability to be punctual
Must possess excellent time management skills
Ability to comprehend and use basic language to communicate information and ideas
Ability to read, comprehend, and write simple instructions, short correspondence and memos
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing
Ability to effectively deal with internal and external guests and team members, some of whom require patience, tact, and diplomacy
Fluency in English
Ability to move throughout the business for extended periods of time
Ability to make repeating movements of the arms, hands, and wrists
Ability to express or exchange ideas verbally and perceive sound by ear
Ability to obtain impressions through the eyes
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
Ability to occasionally move objects up to 50 pounds
Ability to turn or twist body parts in a circular motion
Ability to tolerate exposure to heat, cold, chemicals, secondhand smoke, and loud/noisy environment

Job Qualifications

High School diploma or equivalent
2 months of Valet and/or Bell Services experience
Valid driver's license with a clean record for the previous 3 years
Ability to operate manual and automatic transmission vehicles
Strong communication and listening skills
Friendly and outgoing personality
Ability to present a professional appearance
Ability to comprehend and use basic language to communicate
Ability to read, comprehend, and write simple instructions and short correspondence
Ability to perform basic numerical operations
Fluency in English
Additional languages preferred

Job Duties

Proactively offer guests assistance with luggage
Upon departure, thank guests and invite them back to the hotel
Orient guests to the property when escorting to guest rooms
Place luggage according to guest preference, provide guest room orientation, and offer further assistance before departing
Store and retrieve luggage for guests
Assist individuals and groups with check-in, checkout, and room changes
Deliver newspapers, messages, packages, mail, and other items to guest rooms, meeting rooms, and offices
Ensure property entrance, lobby, and bell closet areas remain clean and orderly
Efficiently and safely park and retrieve all vehicles in designated areas
Ensure vehicles are locked and keys are secured
Ensure claim tickets are matched and returned vehicles are delivered to correct guests
Transfer luggage and other items to and from vehicles, as requested or needed
Assess and document any vehicle damage prior to taking possession of any vehicles
Open vehicle doors and assist guests entering and exiting vehicles
Ensure smooth traffic flow at the property entrance
Utilize bell carts effectively and with caution
Ensure carts remain clean and in good condition
Request taxis and shuttles for guests, as needed
Notify Front Desk of VIP arrivals
Open doors for guests entering or leaving the property
Greet guests in all public areas of the property
answer questions, handle requests, and offer directions, as needed
Engage in conversation with guests at property entrance and in lobby areas
Maintain an alert position at post at all times
Work with the Hotel Operations Manager regarding hotel business to keep them informed
Maintain positive and professional communication with all team members
Provide recognition to others, including co-workers, supervisors, managers, and directors
Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities
Ensure a healthy and safe work environment for co-workers and guests
Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests
Promote property outlets to guests
Assist guests in finding locations within the property by escorting, when possible, or giving clear directions
Resolve guest complaints using property procedures
Create a positive environment in which all employees have the ability to maximize their potential
Listen to comments, criticisms, and feedback from guests, team members, and managers to gain an understanding of strength and opportunity to improve personal/property performance
Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service
Participate in Sound Check meetings on each shift
Always smile and offer a warm greeting to all
Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique
Take initiative to offer assistance throughout the property
Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations
Perform additional duties as requested by department managers and supervisors
Communicate with supervisors and managers to ensure that assigned duties are completed to standard
Coordinate operations with other departments, as needed
Present a professional image to team members, guests, clients, owners, and investors
Review and develop guest history records to enhance personalized service for repeat guests
Maintain confidentiality of guest, team member, and company information
Operate ethically to protect the Hard Rock brand
Other duties as assigned