Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $16.00
Work Schedule
Weekend Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a dedicated hospitality services company focused on delivering exceptional customer experiences primarily in the parking and guest services sector. With a strong commitment to creating smiles and making a significant positive impact, Towne Park operates in environments that serve millions of patients, visitors, and guests. The company prides itself on compassionate service that not only supports patients and their families during stressful times but also enhances the experiences of visitors and guests in hotel and event settings. As a result, working at Towne Park transcends the typical job experience and offers a fulfilling opportunity to contribute meaningfully to people’s daily lives.
Towne Park values every moment of guest interaction as a chance to create happiness and make a difference. The company culture fosters a team-oriented environment where employees support colleagues and consistently aim to brighten the day of anyone they encounter. This focus on hospitable service creates a work environment that is both rewarding and impactful, encouraging employees to take pride in serving with empathy, professionalism, and efficiency.
The Guest Service Associate position at Towne Park is an essential role designed for individuals passionate about providing outstanding hospitality services. Primarily responsible for managing guest vehicle parking and retrieval, the associate ensures all operations are conducted safely and promptly. Beyond the technical duties of parking, this role emphasizes attentive, friendly, and professional guest interactions. Duties include assisting with luggage handling, guiding guests with directions and on-site information, and delivering messages or items as requested. This position requires a commitment to safety, guest satisfaction, and operational precision.
Compensation for this part-time, weekend-only role is competitive, starting at $16 per hour plus tips. Towne Park offers additional benefits including accident, critical illness, and hospital indemnity insurance, as well as telemedicine options. Eligible employees can participate in a 401k retirement savings plan, emphasizing the company’s dedication to supporting both the personal and financial well-being of its workforce. Seasonal and temporary positions, however, do not qualify for these benefits.
The job’s physical demands include handling up to 100 pounds occasionally, extended periods of standing or walking, and operating in outdoor weather conditions. Ideal candidates must have a valid driver’s license and experience or training in customer service. The role calls for strong communication skills, basic math proficiency, and the ability to safely operate vehicles including parallel parking. Towne Park encourages diversity and inclusion, making reasonable accommodations to support employees with disabilities in performing all job functions.
Overall, the Guest Service Associate position at Towne Park is perfect for individuals who enjoy direct guest interaction, are skilled at multi-tasking in busy environments, and seek a part-time role where they can make a noticeable difference and build meaningful connections through quality hospitality service.
Towne Park values every moment of guest interaction as a chance to create happiness and make a difference. The company culture fosters a team-oriented environment where employees support colleagues and consistently aim to brighten the day of anyone they encounter. This focus on hospitable service creates a work environment that is both rewarding and impactful, encouraging employees to take pride in serving with empathy, professionalism, and efficiency.
The Guest Service Associate position at Towne Park is an essential role designed for individuals passionate about providing outstanding hospitality services. Primarily responsible for managing guest vehicle parking and retrieval, the associate ensures all operations are conducted safely and promptly. Beyond the technical duties of parking, this role emphasizes attentive, friendly, and professional guest interactions. Duties include assisting with luggage handling, guiding guests with directions and on-site information, and delivering messages or items as requested. This position requires a commitment to safety, guest satisfaction, and operational precision.
Compensation for this part-time, weekend-only role is competitive, starting at $16 per hour plus tips. Towne Park offers additional benefits including accident, critical illness, and hospital indemnity insurance, as well as telemedicine options. Eligible employees can participate in a 401k retirement savings plan, emphasizing the company’s dedication to supporting both the personal and financial well-being of its workforce. Seasonal and temporary positions, however, do not qualify for these benefits.
The job’s physical demands include handling up to 100 pounds occasionally, extended periods of standing or walking, and operating in outdoor weather conditions. Ideal candidates must have a valid driver’s license and experience or training in customer service. The role calls for strong communication skills, basic math proficiency, and the ability to safely operate vehicles including parallel parking. Towne Park encourages diversity and inclusion, making reasonable accommodations to support employees with disabilities in performing all job functions.
Overall, the Guest Service Associate position at Towne Park is perfect for individuals who enjoy direct guest interaction, are skilled at multi-tasking in busy environments, and seek a part-time role where they can make a noticeable difference and build meaningful connections through quality hospitality service.
Job Requirements
- High school diploma or general education degree (GED)
- must hold a valid driver’s license for the state you are applying to work or within a commutable distance from the state you are applying to work
- one month related experience and/or training or equivalent combination of education and experience
- knowledge of principles and processes for providing customer and personal services
- ability to read and write standard English language
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to write simple correspondence
- ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- ability to perform these operations using units of American money
- ability to understand 24 hour and military time systems
- ability to understand rates applicable to time passed
Job Qualifications
- High school diploma or general education degree (GED)
- must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work
- one month related experience and/or training or equivalent combination of education and experience
- knowledge of principles and processes for providing customer and personal services
- ability to read and write standard English language
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to write simple correspondence
- ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- ability to perform these operations using units of American money
- ability to understand 24 hour and military time systems
- ability to understand rates applicable to time passed
- ability to operate a manual transmission is highly desirable
- perform parallel parking
Job Duties
- Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- acknowledges and greets guests within five feet with a professional and friendly demeanor
- uses guest last names during interactions
- uses salutation of the day and welcomes guests to the location
- practices proper Towne Park phone etiquette
- posts up in designated areas when not completing tasks
- parks and retrieves vehicles while driving slowly and cautiously
- assists guests with bell services and luggage storage as needed
- opens all vehicle and hotel doors for guests
- assists guests with directions, taxis, reservations and other inquiries
- provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- delivers messages, items and/or guest amenities as requested
- shuttles guests to appropriate places that are approved by the location
- explains parking rates and retrieval procedures to guests upon arrival
- issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- consistently completes location on all key tags after parking vehicle
- calculates and collects revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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