Valet Attendant – The Anthem $22.50/HR + Tips

Torrance, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Range $22.50 - $1.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a leading hospitality services company dedicated to creating exceptional experiences for guests, visitors, and patients. With a strong commitment to caring and compassionate service, Towne Park has established itself as a trusted name in delivering smiles and making a positive impact. The company operates in the hospitality sector, offering services that ease the anxiety of patients and their families, create memorable moments for guests in new cities, and foster a supportive environment for colleagues. Towne Park focuses on cultivating a workplace where employees can make meaningful differences daily, reinforcing the company mission to brighten days and enhance customer satisfaction.

The role of Guest Service Associate at Towne Park is a crucial position that emphasizes delivering exceptional hospitality services efficiently and with a friendly disposition. The associate is responsible for parking and retrieving guest vehicles safely and promptly, assisting with luggage during arrivals and departures, and providing courteous, attentive customer service. This role involves frequent interaction with guests, ensuring every encounter reflects professionalism and warmth, which contributes to an overall positive impression of Towne Park's service.

This position offers competitive compensation with an hourly base pay starting at $22.50 plus tips and an additional $1.50 shift differential for overnight shifts. The work schedule spans Monday through Sunday, reflecting the dynamic nature of hospitality services that require availability across all days of the week.

Guest Service Associates play a pivotal role in maintaining guest satisfaction by addressing inquiries, offering directions, facilitating taxi reservations, and delivering messages or amenities. They manage parking logistics including issuing claim checks, retrieving vehicles, and conducting damage surveys, ensuring smooth operational flow and prioritizing guest convenience and safety. The associate embodies the company’s dedication to excellence and the seamless integration of service components, such as using guest last names during interaction and posting in designated areas when not engaged in tasks.

Towne Park also extends various benefits to eligible employees, including accident, critical illness, hospital indemnity insurance, and telemedicine benefits, alongside access to a 401k retirement savings plan. These benefits underscore the company’s commitment to supporting employee wellbeing and financial security.

Overall, the Guest Service Associate role at Towne Park is an inviting opportunity for individuals seeking a rewarding hospitality career that combines impactful guest service with a structured, supportive work environment, competitive pay, and meaningful employment perks.

Job Requirements

High school diploma or GED
valid driver’s license for the state you are applying to work or within commutable distance
one month related experience or training or equivalent combination of education and experience
knowledge of customer and personal services principles
ability to read and write English
ability to comprehend simple instructions
ability to write simple correspondence
ability to present information effectively in small groups
ability to perform basic math operations including money calculations
ability to understand 24 hour and military time
ability to understand applicable rates
ability to operate manual transmission is desirable
ability to perform parallel parking

Job Qualifications

High school diploma or general education degree (GED)
must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
one (1) month related experience and/or training
or equivalent combination of education and experience
knowledge of principles and processes for providing customer and personal services
ability to read and write standard English language
ability to read and comprehend simple instructions, short correspondence and memos
ability to write simple correspondence
ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
ability to perform these operations using units of American money
ability to understand 24 hour and military time systems
ability to understand rates applicable to time passed
ability to operate a manual transmission is highly desirable
perform parallel parking

Job Duties

Maintains pleasant, friendly and professional demeanor with all guests, coworkers, and clients
acknowledges and greets guests within five feet with a professional and friendly demeanor
uses guest last names during interactions
uses salutation of the day and welcomes guests to the location
practices proper Towne Park phone etiquette
posts up in designated areas when not completing tasks
parks and retrieves vehicles while driving slowly and cautiously
assists guests with bell services and luggage storage as needed
opens all vehicle and hotel doors for guests
assists guests with directions, taxis, reservations and other inquiries
provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
delivers messages, items and/or guest amenities as requested
shuttles guests to appropriate places that are approved by the location
explains parking rates and retrieval procedures to guests upon arrival
issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
consistently completes location on all key tags after parking vehicle
calculates and collects revenue for vehicles when needed