Valet Attendant - The Anthem $22.50/HR + Tips

Hawthorne, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Exact $22.50

Work Schedule

Day Shifts

Weekend Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a leading hospitality services company dedicated to creating memorable and exceptional experiences for its guests, patients, visitors, and clients. With a strong commitment to customer satisfaction, Towne Park strives to deliver a friendly, compassionate, and professional environment where every team member can make a meaningful impact. Serving millions of people across various locations, the company focuses on offering personalized services that ease anxiety and enhance the overall experience of those they serve. Towne Park is much more than a traditional workplace; it is a community where employees have the opportunity to brighten the days of others through their dedication and service, contributing positively to the lives of guests and colleagues alike.

This rewarding work culture embraces team members by providing a supportive atmosphere and valuing their contributions to the company’s mission. Employees are empowered to create smiles and provide exceptional hospitality, whether it involves interacting with patients and their families, welcoming visitors in a new city, or assisting fellow team members. Towne Park’s employees are proud to be part of an organization where their daily efforts make a tangible difference, and their friendly, professional demeanor brings comfort and satisfaction to guests.

The role of Guest Service Associate at Towne Park is essential to maintaining the high standard of hospitality the company is known for. This position is responsible for delivering attentive, friendly, and efficient services to enhance guests’ experiences from the moment they arrive until they depart. The Guest Service Associate plays a critical role in parking and retrieving guest vehicles safely and promptly while assisting with luggage delivery and pick-up where applicable. The ability to greet and respond to guests warmly, provide directions and information about the facility’s amenities, assist with transit arrangements, and handle reservations contribute significantly to the overall positive impression guests receive.

Compensation for this position includes an hourly base pay starting at $22.50 per hour, with additional tips and a $1.50 shift differential available for overnight shifts, highlighting Towne Park’s commitment to fair and competitive pay. The work schedule is flexible across the week, covering Monday through Sunday. Alongside competitive pay, employees may enroll in various benefits, such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and the company’s 401k retirement savings plan, depending on eligibility criteria related to job classification, employment length, and hours worked. However, these benefits do not apply to seasonal or temporary roles.

Overall, the Guest Service Associate position at Towne Park offers an excellent entry point for those passionate about hospitality and customer service. The job involves a blend of interpersonal interactions and physical tasks, including driving and parking vehicles cautiously, managing luggage assistance, and maintaining professional communication with guests and coworkers. This role offers the chance to work outdoors for extended periods, experience dynamic daily activities, and become an integral part of a company focused on creating a positive impact through exceptional hospitality services.

Job Requirements

High school diploma or equivalent
Valid driver's license for the state or commuting distance
One month related experience or equivalent combination of education and experience
Knowledge of customer and personal service principles
Ability to read and write standard English
Ability to follow simple instructions and correspondence
Effective communication skills in one-on-one and group settings
Basic arithmetic skills including operations with American money
Understanding of 24 hour and military time systems
Ability to understand applicable rates
Manual transmission driving skills preferred
Ability to perform parallel parking

Job Qualifications

High school diploma or general education degree (GED)
Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work
One (1) month related experience and/or training or equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
Ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Ability to operate a manual transmission is highly desirable
Perform parallel parking

Job Duties

Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
Acknowledge and greet guests within five feet with a professional and friendly demeanor
Use guest last names during interactions
Use salutation of the day and welcome guests to the location
Practice proper Towne Park phone etiquette
Post up in designated areas when not completing tasks
Park and retrieve vehicles while driving slowly and cautiously
Assist guests with bell services and luggage storage as needed
Open all vehicle and hotel doors for guests
Assist guests with directions, taxis, reservations and other inquiries
Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
Deliver messages, items and/or guest amenities as requested
Shuttle guests to appropriate places that are approved by the location
Explain parking rates and retrieval procedures to guests upon arrival
Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
Consistently complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
Consistently complete location on all key tags after parking vehicle
Calculate and collect revenue for vehicles when needed