
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $11.00 - $12.00
Work Schedule
Flexible
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a renowned hospitality company specializing in professional parking and guest service solutions. Established with a focus on providing exceptional service, Towne Park has grown to become an industry leader in delivering seamless valet and parking experiences for a wide range of establishments, including hotels, event venues, and commercial properties. The company prides itself on maintaining high standards of professionalism, safety, and guest satisfaction across all operational levels. Employees at Towne Park are valued for their commitment to excellence and their role in creating memorable experiences for guests through attentive, friendly, and efficient hospitality services.
The Guest Service Associate position at Towne Park is a dynamic role designed for individuals passionate about delivering top-tier guest experiences. This role requires associates to perform a variety of tasks including parking and retrieving vehicles safely, assisting guests with their luggage, and offering relevant information about facilities and local attractions. The associate serves as the frontline representative of Towne Park, ensuring guests are greeted warmly and served with professionalism at every interaction. The position offers an hourly wage ranging from $11 to $12 per hour, along with tips amounting to an additional $3 to $5 per hour. Work shifts may vary, including both morning and evening hours.
This role is essential in maintaining the smooth operation of valet services, requiring careful attention to vehicle handling, effective communication skills, and a courteous demeanor. It involves responsibilities such as explaining parking procedures, issuing claim checks, and completing detailed records accurately to ensure a streamlined experience for guests. The Guest Service Associate also supports guests by facilitating transportation, answering inquiries, and delivering guest amenities promptly.
Towne Park offers its employees access to several benefits, including accident, critical illness, and hospital indemnity insurance options, telemedicine services, and the opportunity to participate in a 401k retirement savings plan, subject to eligibility based on job classification and tenure. This position typically involves outdoor work and requires physical stamina to handle tasks such as lifting and standing for extended periods, reflecting the active nature of the role.
The Guest Service Associate position at Towne Park is a dynamic role designed for individuals passionate about delivering top-tier guest experiences. This role requires associates to perform a variety of tasks including parking and retrieving vehicles safely, assisting guests with their luggage, and offering relevant information about facilities and local attractions. The associate serves as the frontline representative of Towne Park, ensuring guests are greeted warmly and served with professionalism at every interaction. The position offers an hourly wage ranging from $11 to $12 per hour, along with tips amounting to an additional $3 to $5 per hour. Work shifts may vary, including both morning and evening hours.
This role is essential in maintaining the smooth operation of valet services, requiring careful attention to vehicle handling, effective communication skills, and a courteous demeanor. It involves responsibilities such as explaining parking procedures, issuing claim checks, and completing detailed records accurately to ensure a streamlined experience for guests. The Guest Service Associate also supports guests by facilitating transportation, answering inquiries, and delivering guest amenities promptly.
Towne Park offers its employees access to several benefits, including accident, critical illness, and hospital indemnity insurance options, telemedicine services, and the opportunity to participate in a 401k retirement savings plan, subject to eligibility based on job classification and tenure. This position typically involves outdoor work and requires physical stamina to handle tasks such as lifting and standing for extended periods, reflecting the active nature of the role.
Job Requirements
- High school diploma or equivalent
- Valid driver’s license
- One month related experience or equivalent education and experience
- Knowledge of customer and personal service principles
- Ability to read and write English
- Ability to comprehend instructions and memos
- Effective verbal communication skills
- Basic math proficiency with money operations
- Understanding of 24-hour and military time systems
- Understanding of parking rate calculations
- Manual transmission operation and parallel parking skills desirable
Job Qualifications
- High school diploma or general education degree
- Must hold a valid driver’s license for the state or a commutable distance
- One month related experience or equivalent combination of education and experience
- Knowledge of principles and processes for customer and personal services
- Ability to read and write standard English
- Ability to comprehend simple instructions and correspondence
- Ability to effectively present information to guests and clients
- Basic math skills including addition, subtraction, multiplication and division with money
- Ability to understand 24-hour and military time
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with guests, co-workers, and clients
- Acknowledge and greet guests within five feet using their last names
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Post in designated areas when not completing tasks
- Park and retrieve vehicles cautiously
- Assist guests with bell services and luggage storage
- Open vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide information about outlets, meeting rooms and amenities
- Deliver messages, items and guest amenities as requested
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks after receiving vehicle keys
- Collect claim checks before returning keys
- Complete and maintain all ticket information including key tag, guest folio, vehicle location, damage survey and claim check receipt
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
No experience required
Job Location
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